KNOWN ISSUE: Hub of the Day icon does not print

1. 88

   Laura Schneiderposted 9 years ago

   Me again. Sorry, but I wanted to get this all done at once so I can stop bugging you (and being bugged!).
   
   One of my hubs won the Hub of the Day award (http://lauraschneider.hubpages.com/hub/ … -Re-Cycled). Naturally, I'm happy about this because I would like to show off this article and put a copy in my portfolio. Except, the HOD symbol doesn't print--the one circled in red in the attached screenshot.
   
   Any chance of fixing that? Thanks again! (As usual, info requested is below along with the screenshot).
   
   Cheers!
   
   --Laura
   _________________________________________________________________
   
   
   
   
   ISP
   Qwest Communications
   
   IP Location
   US / MN / Minneapolis
   
   Speed
   Broadband
   
   Type
   Residential
   
   
   Web Browser
   
   User Agent
   Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPNTDF; .NET4.0C; InfoPath.1; BRI/1; .NET4.0E; AskTbORJ/5.15.2.23037)
   
   Browser Name / Version
   Internet Explorer / 9.0
   
   Render Engine
   Trident 5
   
   
   Operating System
   
   OS Name
   Windows 7 (all)
   
   Architecture
   x86-64 (64 bit)
   
   
   Other Details
   
   Display Resolution
   1366x768
   
   Flash Version
   11.5.502.146
   
   Windows Media Player Version
   12.0.7601.17514
   
   Color Depth
   24-bit

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2. 69

   sunforgedposted 9 years ago

   It seems you know how to create a screenshot.
   
   So ... print a screenshot!
   
   they probably wont be inclined to put in the time to make that image "printable" because it doesnt exist as an individual image .. its a sprite
   
   

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3. 88

   Laura Schneiderposted 9 years ago

   Sunforged--
   
   'It seems you know how to be facetious': that's a very unexpected and condescending answer. Are you speaking formally for HubPages, or are you just guessing that they won't fix it? If you're not speaking for Hub Pages, then why are you speaking at all? In any case, why the attitude?
   
   I know for sure that this icon used to print normally a few weeks ago: I have a mangled copy of the article with the symbol printed along with it in a binder that my puppy chewed up (Labs!). If it used to print in the recent past, it can in the future, too.
   
   I'm sure others would like their hard-earned accolades to print appropriately, also. Most of us don't work here just for the monetary benefits, and none of us need negativity and frivolity in response to a simple and reasonable question.
   
   --Laura, annoyed and non-plussed

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   1. 69

      sunforgedposted 9 years agoin reply to this

      That was a simple and reasonable response.
      
      Step 1. Take a screenshot
      
      Step 2. Print screenshot (onto paper)
      
      
      End result - Piece of paper with your Hubpage text and formatting and little icon where you expect it to be.
      
      That's not condescending - I truly thought it had not occurred to you.
      
      Any negativity you found in those three little lines was imagined solely on your side. I saw it as the answer to your problem.
      
      The image I shared with you is the actual image that now appears on your hub - but only the relevant part (the HOTD icon) displays. Browsers don't print sprites (or background images). The sprites were integrated ( at whatever time) in order to speed of page loading at Hubpages, it would have been a conscious decision that cost Hubpages a measure of time in developer hours - there is more to making that sprite printable as a single image than you might imagine - with a need for elements that may slow page load and cause cross browser issues to consider. Its a request that would likely cost Hubpages several hundred dollars (if not more) to fulfill and would undo some of the effort made in the first place. HP does have considerable talent on the development side and perhaps they can do in seconds what I imagine would be hours (even days) and it was in fact an oversight. I hope that is true for you.
      
      
      
      I would be genuinely curious as to how many - and why - HubPages members would be printing out their online work on paper and to what level the accolades butters their toast. That seems frivolous to me.
      
      
      Good day!
      
      -- Josh, confused, entertained and out of here

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      1. 88

         Laura Schneiderposted 9 years agoin reply to this

         Good day to you, Josh! I'm glad that you were "confused" and "entertained" at my expense due to your ignorance.  Good night, and I'm glad you were entertained by a simple bug report. I look forward to hearing the real answer from the real HP. Until then, apologies for my part in this farce. I'll try not to report any more bugs from now on and stick to writing articles again as soon as I am able. --Laura

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         1. 88

            mary615posted 9 years agoin reply to this

            Hi, Laura.  I also had a HOTD once.  I was so proud of it, I took a screen shot just as you did,  and saved it to my desktop so every day when I turn on my computer I can look at it!  (It may never happen again).

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4. 91

   Simone Smithposted 9 years ago

   Congrats on the HoD win, Laura Schneider!
   
   Taking a screenshot would definitely be your best bet in this case- the Accolade won't print, unfortunately. Our apologies for the inconvenience!

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   1. 88

      Laura Schneiderposted 9 years agoin reply to this

      Simone and Josh--
      
      I found the work-around for at least my needs for my particular article:
      1. In File--> Page Set-up, select Print Background colors and images. Click OK.
      2. Print the whole document as usual.
      The output contains my entire article, the HOD icon (slightly out of position) and my name and number of followers (also slightly out of position). It also contains the net location and date stamps that I need for my project. It did not include any of the feedback comments, unfortunately.
      
      Also unfortunately, I tried this same technique with other articles and my profile with disastrous results (text over top of other text, missing stuff, etc.): these pages clearly aren't designed to be printed out, unfortunately.
      
      However, if someone else is in the same position, this might be one work-around if the printout happens to look right.
      
      Question, Simone: Did the developers consider developing a PostScript font containing all of the relevant HubPages characters, and only those characters? That would remove most of the problems around the board, and fonts can be resized smoothly and used cleanly for many different applications throughout HP. (It took me about 4 hours to do this for a law firm a few years back, and they were delighted with the flexibility and accuracy that the font offerred vs. the .gif files they had been using before.

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5. 78

   WriteAngledposted 9 years ago

   As expected, Josh Sunforged gave the correct answer right away.
   
   He is the last person I would accuse of ignorance in this line of work.

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   1. 0

      Miriam Weissmannposted 9 years agoin reply to this

      Isn't it funny how people here get offended if somebody gives them sound advice. I've noticed it a few times.

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6. 88

   Laura Schneiderposted 9 years ago

   Simone--
   
   Thanks for the congratulations and for providing the official answer to my question. I appreciate it, though it is disappointing. It will be time-consuming to work around since a screenshot and a printout don't line up at all (different .CSSes): I'll have to digitally edit in the image if I can convince Acrobat to let me.
   
   Mary 615--thanks for understanding :-)
   
   --Laura

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7. 69

   sunforgedposted 9 years ago

   Perhaps,I will be chewed up for assuming to much.
   
   But, I took this screenshot before posting my original response. If you asked how that was possible, I would have showed you. But, didn't want to assume it was a process you didn't already know
   
   This last response makes me think you expect to need to cob together two files to achieve a simple print out of your hub, You do not.
   
   

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   1. 88

      Laura Schneiderposted 9 years agoin reply to this

      Sunforged--
      
      I give up--I've got no idea how to take a multi-page screenshot like this (and without getting the browser's window edges in the process) unless I use software I don't own (and would need to research to find). How did you do it?? This would solve many problems for me (meet the requirements of the contest to which I am submitting one of my hubs, and I could print it for my portfolio).  Question though: how do you put in page breaks once you have the screenshot, or otherwise how would I go about printing it?
      
      P.S. I have a very bad PDF file timestamped January 15th, 3:03 a.m. that shows the accolades and HOD icon on those pages (but the rest of the pages of most of the articles are a disaster and unusable, formatting-wise).

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8. 74

   seanorjohnposted 9 years ago

   Laura, I think you should be gracious and offer Sunforged an apology. He was very helpful. Can you not see that?

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   1. 0

      Miriam Weissmannposted 9 years agoin reply to this

      Couldn't agree more!

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9. 69

   sunforgedposted 9 years ago

   seanorjohn, that is a kind sentiment, but I am not injured. It's really easy to be misunderstood when communicating in a solely online format. I know my household has a sick dog, a baby just getting over the flu and a pregnant woman (my wife) who has rough back pain - at any moment that could all boil over and I could project that angst in my words, perhaps I did. - who knows what Laura has/had running around in her home when trying to get a response to her problem. I didn't  see that this was an "official hp help" forum when I responded and I see how my response could be seen as butting in, I would be satisfied just to know that the 20 minutes or so spent typing could result in Laura being able to archive something she treasures.

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   1. 78

      WriteAngledposted 9 years agoin reply to this

      Nice to see a true gentleman on the HP forums!
      
      Kudos to you, Sir, and I hope your domestic life becomes smoother soon....
      
      .... until it's time to deal with the new little one

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10. 78

    brakel2posted 9 years ago

    Good luck Sunforged. I knew you tried to help her.

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11. 92

    chasmacposted 9 years ago

    It's very easy to be misunderstood when relying purely on short text messages to make a point. Sunforged's replies have been helpful and informative, but I can see how his first reply could easily have been taken the wrong way. It sounded a little like "Well you know how to make a screenshot... so make a screenshot DUH".
    
    Of course, those who know Sunforged as a helpful hubber know that that wasn't his intention at all, but for others, I'm sure that only became clear after subsequent replies.
    
    Maybe if Sunforged offers an apology for careless wording, Laura for over-reacting, and I for sticking my nose in, we can all be happy hubbers once more 

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12. 88

    Laura Schneiderposted 9 years ago

    Folks--
    
    I apologize sincerely again for misunderstanding a (at the time) stranger's terse comments and for assuming he butted in where he didn't belong (although, that technically is what happened).
    
    The only people creating a hubub have absolutely nothing to do with my original bug report or my indignant responses to Josh's post, so if you delete everyone who had no business chimining in, the only person I owe an apology to is Josh, to whom I already apologized 5 days ago, before most of you chimed in and escalated a simple misunderstanding between two highly stressed out people with multiple deadlines and responsibilities. I am VERY sorry, Josh, for misunderstanding your original post and I'd be obliged if you'd show me how to take a multi-page screenshot. I'm sorry your chorus of worshippers was riled up and felt the need to butt in, because chasmac interpreted my response as though he read my mind. I was simply filing a bug report and looking for the official answer, which I now received from Simone, and now have asked Josh how to work around it by taking a multi-page screenshot that doesn't include the browser's edges. (Shoot--I just realized it doesn't include the required header and footer statements indicating date printed and location on the net.... I'll have to figure that one out because that's a requirement, too).
    
    I refuse to apologize again to the Josh Fan Club because they had no business escalating this and cluttering this up this space with a totally irrelevant popularity contest in the first place. Now please, everyone who doesn't have something to contribute to a solution, PLEASE just let me find a workaround to this bug so I can leave this thread and get my work done and my contest submission postmarked in time. That's all I've been trying to do from the start. I'm sorry if you think I owe you fans an apology for an offense to someone else to whom I have already apologized (twice now), and I'm sorry if you think I'm a witch for over-reacting negatively to your absurd non-contributions to this discussion. Yes, I now know that Josh was attempting only to help me by providing a work-around, and meant no offense at any time, and yes I am a member of his fanclub now also. Thanks for enlightening me, though I think Josh and I could have worked this out on our own without the input of the rest of you.
    
    Sorry again, Josh, and I hope your family situation settles down quickly. If you are still willing to help, I would greatly appreciate it. Thank you! --Laura

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