KNOWN ISSUE: Zoom render page issue (see )

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  1. NateB11 profile image91
    NateB11posted 5 years ago

    Creating/editing a Hub, the page is cut off on the right side. This was a previous issue navigating the site generally, but was fixed. Still seems to be a problem in edit mode. I can still work on the Hub, but it cuts off some things, a slight bit of text in the text capsule, the Goals section and the section where you can move capsules and get capsules on the right side. However, still able to insert capsules and it doesn't really interfere with writing text or placing pictures or any of that. Just thought I'd let you know about it, though.

    1. Simone Smith profile image93
      Simone Smithposted 5 years agoin reply to this

      I'm sorry you're still seeing that problem, NateB11! Hmm- I thought we got it. When Matt is next in, he can take a closer look. Thanks for letting us know!

      1. NateB11 profile image91
        NateB11posted 5 years agoin reply to this

        Thank you, Simone. Much appreciated.

    2. Matthew Meyer profile image73
      Matthew Meyerposted 5 years agoin reply to this

      Sorry to hear about the problems you are having creating a new Hub.
      It looks like you are using a rather old browser and operating system.

      Unfortunately, as your OS is 13 years old, there are very few (if any) modern browsers that support Windows 2000.

      Firefox 12, which you have is the last version supported for 2000 and the current stable version of Firefox is 19.

      Even a machine with XP will give options for current browsers.

      Do you have a newer computer that you can use?

      1. NateB11 profile image91
        NateB11posted 5 years agoin reply to this

        Yes, it's an old system, old computer, for certain, that I'm using. Working on changing that. There is another computer in the house, but it's usually occupied. It's not too big of a problem, I can still create Hubs, it's a relatively small section on the side of the page that's cut off. Not enough to really interfere though.

        1. Matthew Meyer profile image73
          Matthew Meyerposted 5 years agoin reply to this

          Unfortunately, I don't have access to a machine running Windows 2000 and I don't even know if I can track down a copy of Win2k in order to test via a virtual machine. 

          Can you provide a screenshot?
          If so I may be able to forward it to our engineering team.

          1. NateB11 profile image91
            NateB11posted 5 years agoin reply to this

            I've never done a screen shot before but I remember you providing links on how to do it on another thread. I'll go to that thread, and look at the instructions.

          2. NateB11 profile image91
            NateB11posted 5 years agoin reply to this

            Took me awhile to figure this out, difficult turning it into a file that I could upload. Anyway, first shot is screen on left side; next is when I scroll to the right, page is truncated on that side and on down the page.





            1. Matthew Meyer profile image73
              Matthew Meyerposted 5 years agoin reply to this

              Thank you very much for the examples.
              I am sending this to our engineers.

              I am closing this thread and will post any updates here:

  2. profile image0
    UniqeBrightmindposted 5 years ago

    Hi NateB11
    Follow this:
    At the top of the browser search bar click "view" then click "Zoom" and then "Zoom out ctrl+-" . This way you will be able to see chopped side of the page.
    It may be helpful for you

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