FIXED: IE11 problems uploading images from photo capsule

Jump to Last Post 1-5 of 5 discussions (11 posts)
  1. lions44 profile image97
    lions44posted 7 years ago

    I have IE9 and I'm still can't edit my hub (add pictures).  What's up?

    1. Writer Fox profile image43
      Writer Foxposted 7 years agoin reply to this

      Other people are having problems uploading photos today, too, even using Chrome.

    2. Matthew Meyer profile image79
      Matthew Meyerposted 7 years agoin reply to this

      I just tested this and was able to reproduce the issue using Internet Explorer 11 in Windows 7 and 8.
      This has been forwarded to our engineering team and we hope to deploy a fix soon.
      In the meantime, please try Firefox. If you have not done so already, please clear your browser cache as well.
      Thanks for your continued patience.

    3. lions44 profile image97
      lions44posted 7 years agoin reply to this

      Thanks very much.  I have tried Firefox and still have problems. But I will clear the cache too.

    4. Matthew Meyer profile image79
      Matthew Meyerposted 7 years agoin reply to this

      There appear to be some major issues with Internet Explorer 11 right now that are not specific to HubPages … tes-231544

      We suggest using the latest stable version of Firefox for the best HubPages experience.

    5. Matthew Meyer profile image79
      Matthew Meyerposted 7 years agoin reply to this

      We just deployed a fix for this issue.
      I confirmed using Internet Explorer 11 in Windows 8.1 that the photo upload feature in the photo capsule is working properly again.

      Please clear your browser cache and restart your computer if you are still having issues.

  2. relache profile image77
    relacheposted 7 years ago

    HubPages does not work best with IE.  Try Firefox or Chrome instead.

  3. Anna Marie Bowman profile image85
    Anna Marie Bowmanposted 7 years ago

    I am using Chrome and I am having serious problems editing. I try to insert a capsule, and it won't show up. I have to click 'done editing', and then click 'edit' again, then it will be there. When I type up my text capsules, and click 'save', it will pop up with an error message, telling me to click edit and save again, and that the problem will be reported to the engineers. And, when I logged in last, all my hubs were missing from the main page with the list of hubs.

  4. janshares profile image95
    jansharesposted 7 years ago

    Looks like the problem may have returned after fix was deployed.

  5. lambservant profile image94
    lambservantposted 7 years ago

    I think the browser type is not the problem because so many have tried different ones. I have. I hope you find the problem and it can be corrected.

    1. Matthew Meyer profile image79
      Matthew Meyerposted 7 years agoin reply to this

      Please see above.
      I tested using Firefox, Opera, Chrome and Internet Explorer on multiple machines and only encountered issues using Internet Explorer.

      If you are experiencing photo upload issues with a non-IE browser, please clear the cache, upgrade your browser to the latest stable version, and restart your computer. … r-problems
      If you then still have issues, please provide detailed information regarding the problems so that we can reproduce any potential issue and forward it to our engineering team to be addressed.
      This thread explains in detail the sort of information needed for bug reports.

Closed to reply

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

Show Details
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)