RESOLVED: Isolated Hub showing not published on Facebook

1. 78

   Escobanaposted 10 years ago

   I've been away for some time but just published a new Hub. A poem to be exact which I would love to share on my Facebook.
   
   Whenever I copy the link to my Facebook, I get a text saying the Hub is unpublished? It's not pending anymore and all my other Hubs work perfectly by copy and paste their link.
   
   What am I doing wrong? I published it yesterday. Do I need to wait for some kind of approval?

   replyreport
   1. 0

      Christy Kirwanposted 10 years agoin reply to this

      Hi Escobana,
      
      I'm seeing the same issue when I tried posting your latest poem. We're looking into it. I'll let you know when I have an update.

      replyreport
      1. 78

         Escobanaposted 10 years agoin reply to this

         Thanks so much for looking into it! I'll be waiting for a reply

         replyreport
         1. 0

            Christy Kirwanposted 10 years agoin reply to this

            Looks like it's a Facebook caching issue. For some reason, Facebook is saving an older (unpublished) version of your Hub. Right now we're trying to see if there's anything we can do to make FB recheck the Hub.

            replyreport
            1. 78

               Escobanaposted 10 years agoin reply to this

               It would be strange for Facebook to know about saving another version of my Hub because I never published the Hub more than one time. Only after reviewing my Hub many times, I decided to publish it and hit the Facebook like button.
               
               I noticed afterwards for checking it out on Facebook that the button didn't work either. Their was no notification about my activity on Facebook for liking my Hub. I unliked my Hub yesterdag to see if this would help but I see now the issue is not yet resolved.
               
               I'm puzzled though by the Facebook caching issue. An older unpublished version I know nothing of? I hope there is a way to resolve the issue, if not I might have to start a new Hub with the same content and republish?

               replyreport
               1. 0

                  Christy Kirwanposted 10 years agoin reply to this

                  If you tried to post the Hub while its status was still pending, that may be causing the issue. We're doing our best to get it figured out, but it looks like the error is on Facebook's end and we're not sure yet if there's anything we can do. Thanks for being patient!

                  replyreport
                  1. 78

                     Escobanaposted 10 years agoin reply to this

                     Correct. I tried to post the Hub while pending but I wasn't aware of the fact that that's not possible. It seems to be an issue on Hubpages end too for not being able to copy paste a simple URL, because it's still pending.
                     
                     I never had problems with this before when posting a Hub on Facebook, right after publishing it on Hubpages. The share button for Facebook worked much better than the Like button of today and if the error is on Facebook's end because of the 'pending issue' here, I think they can't help that at all.
                     
                     This new development on Hubpages prevends me from copy pasting a simple link to Facebook meaning I'm not the only one with this problem I assume. Anyone would like to share it's Hub asap to his FB page without second guessing the fact that his Hub is still pending.
                     
                     I am still patient yes but I'm also seeing the problem is on two ends. Something that used to be simple isn't simple anymore which is too bad because I like Hubpages.

                     replyreport
                     1. 71

                        Matthew Meyerposted 10 years agoin reply to this

                        The best practice is to wait until your Hub has been evaluated by the QAP and is featured, and then share the Hub.  Until the QAP process is complete, the Hub may not be featured and the URL may no longer be valid.
                        The issue could be that Facebook saw the URL as not live the first time it saw it and only updates or checks if URLs are valid again periodically, so waiting until it is featured may help avoid this issue again.

                        replyreport
                     2. 0

                        Christy Kirwanposted 10 years agoin reply to this

                        Hi Escobana, we've fixed the issue. You should be able to post your Hub on Facebook without any problems now.

                        replyreport
                        1. 78

                           Escobanaposted 10 years agoin reply to this

                           Great! Thank you so much! I will remember the next time to wait for the QAP process to finish, like Matthew Meyer suggested.
                           
                           My Hub is now finally posted. Have a great day!

                           replyreport
   2. 71

      Matthew Meyerposted 10 years agoin reply to this

      As Christy mentioned, we have confirmed the issue with one of your Hubs and are looking into it.
      We just wanted to make sure that it is isolated.
      If this issue is affecting more than one Hub, please let us know all of the problematic URLs.

      replyreport
      1. 78

         Escobanaposted 10 years agoin reply to this

         As far as I can tell it's only this Hub

         replyreport
         1. 71

            Matthew Meyerposted 10 years agoin reply to this

            Thanks for the additional information!

            replyreport