FIXED: Photo capsule image upload problems

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  1. ologsinquito profile image83
    ologsinquitoposted 8 years ago

    I realize there is another thread on this issue, but it is now a week old, so that's why I'm starting a new one. Yesterday, for the first time, I was unable to upload photos using Google Chrome. I cleared the browser cache and made sure my version was the latest one. I have no trouble uploading photos with this current browser on other revenue-share platforms. Anyway, I appreciate any help you can give right now.

    1. Mary McShane profile image77
      Mary McShaneposted 8 years agoin reply to this

      I am having the same problem since Tuesday night, 2 days now. I cleared cache, did Windows updates, ran my malware program, still nothing. So I switched browsers from Chrome to Mozilla and now I can still get the photos inserted in the hub but it takes more than 4 minutes for the photo to appear after the green bar fills saying the photo was uploaded.  At my blog, there is no trouble uploading, it is only on this site I am having this problem. I thought it was only me. Thanks for posting this, I was getting worried. sad

      1. AliciaC profile image96
        AliciaCposted 8 years agoin reply to this

        I was having this problem yesterday, too. I discovered that if I closed the photo capsule as soon as the green upload bar froze, the photo had actually been uploaded and was stored in "My Photos".

    2. Matthew Meyer profile image75
      Matthew Meyerposted 8 years agoin reply to this

      Thanks for the details.
      I just tested uploading an image from a photo capsule in the Hubtool.
      I uploaded an image and it showed the upload progress as done, but then didn't display the image on the right side.

      I then tried uploading the image again using "choose photos" and after the second attempt, both image then showed up.  It looks like there may be a delay or other issue right now. So far it affects all browsers I tested (Chrome & Internet Explorer). I have forwarded this to our engineering team for further investigation so we can get a fix deployed.

      1. ologsinquito profile image83
        ologsinquitoposted 8 years agoin reply to this

        Thanks Matthew.

  2. Writer Fox profile image27
    Writer Foxposted 8 years ago

    Here's where the comments on the other thread are given about slow loading photos:

    1. ologsinquito profile image83
      ologsinquitoposted 8 years agoin reply to this

      Thanks WriterFox

  3. Writer Fox profile image27
    Writer Foxposted 8 years ago

    It seems to be fixed now!

    1. The Examiner-1 profile image61
      The Examiner-1posted 8 years agoin reply to this

      I guess that I am too late then, I thought that I would test it and I had no problem a minute ago.


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