Earnings Disappeared

1. 94

   Jonathan Wylieposted 9 years ago

   This month I have steadily seen an increase in my earnings. By lunch time today, it had reached a certain amount, but by tonight it had dropped by almost $5. Why would that be? Is there a precedence for something like this?

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   1. 91

      Millionaire Tipsposted 9 years agoin reply to this

      Strange things are happening - all the estimated earnings have changed to 0 from the last four days - - from Sunday on.  Not to worry - they will have it fixed by the time payout rolls around.

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   2. 93

      Cre8torposted 9 years agoin reply to this

      You just beat me to it! I just saw that since this morning, my earnings dropped nearly 20%. On my daily breakdown of the last 7 days, I see that the last four days have been wiped out. ??? I'm hoping there is some glitch and this will be restored/corrected ASAP.

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      1. 93

         Cre8torposted 9 years agoin reply to this

         Clarification *** My earnings that I ALREADY earned dropped 20% since this morning. Meaning, 20% had been taken away from my total for the month to date...not a drop in daily earnings.

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   3. 80

      Marina Lazarevicposted 9 years agoin reply to this

      Hi all, we had technical issues with processing the data we received from ad networks. The fix is being worked on and we expect to have Ad Program earnings for March 13-16 updated and finalized by tomorrow morning. We apologize for the inconvenience and lack of warning (there is an announcement up in My Account now). Please check back tomorrow. Thanks!

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      1. 61

         paradigmsearchposted 9 years agoin reply to this

         Figured as much. My pulse rate didn't even quicken when I saw this thread. Give yourselves an extra box of donuts this Thursday.

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      2. 88

         Cardisaposted 9 years agoin reply to this

         Every time something like this happens when the numbers return they are far less than before. Just an observation.....

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         1. 97

            DrMark1961posted 9 years agoin reply to this

            So if my numbers are better should I send an email to HP staff and complain?

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            1. 88

               Cardisaposted 9 years agoin reply to this

               That's your prerogative sir, I never suggested anything of the sort.

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         2. 94

            Jonathan Wylieposted 9 years agoin reply to this

            I hope not, but let's wait and see.

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      3. 0

         KenDeanAgudoposted 9 years agoin reply to this

         Oh my, mine had dropped too. I hope everything will be polished soon.

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   4. 87

      Au faitposted 9 years agoin reply to this

      If you go to your account page and click on your earnings listed, as you know it will take you to the page that lists your daily earnings, etc.  At the top of that page is an announcement; Processing Delays, etc.  They're saying they expect this issue to be resolved by tomorrow morning. 
      
      I have lost about $15, so I hope it comes back the same or better than before.

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   5. 94

      Jonathan Wylieposted 9 years agoin reply to this

      Well, I am seeing some return of earnings. Is the total less than before as Cardisa suggested it might be? Yes! Not by a lot, but it is less which means at least a day's worth of earnings are not accounted for so far. Not happy.

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      1. 88

         Cardisaposted 9 years agoin reply to this

         Every time there is a glitch with the payment system the earnings drop. For me it's not computing because of my daily average earning based on my traffic. Sunday was my best traffic day which was reflected in my earnings yesterday. Now the adjustments has reduced my earnings by almost a day, yet Monday's earnings are included. It's making no sense to me.

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         1. 94

            Jonathan Wylieposted 9 years agoin reply to this

            Perhaps a Hubpages staffer can again weigh in on this issue too. How about it Marina? Is there an explanation for this?

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         2. 94

            Jonathan Wylieposted 9 years agoin reply to this

            Ooooh, wait, it just went up again...

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            1. 88

               Cardisaposted 9 years agoin reply to this

               Mine hasn't changed

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         3. 95

            jansharesposted 9 years agoin reply to this

            Same for me, too, Cardisa. I had a really good Sunday for traffic and earnings. The amount is now lower than initially reported. This has happen before as you indicated earlier, very disappointing when you think you made a certain amount. (sigh)

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            1. 88

               Cardisaposted 9 years agoin reply to this

               It's hard for me to accept the figures and these are some of the reasons why people don;t stick around. Earnings are not transparent and they should be. People should not be wondering what happened. A clear explanation should be offered and something plausible at that.

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               1. 96

                  wildernessposted 9 years agoin reply to this

                  What would you consider "transparent"?  You are given traffic figures, impression figures and CPM already.  We were told that "we had technical issues with processing the data we received from ad networks." - would you like the programming details of what happened to be published for the world to see (and would it do you any good to know them)?
                  
                  Do you wish HP to make public what it is being paid for specific ads, ruining any competitive advantage we get from using yeild build or the prices HP negotiates? 
                  
                  I think HP does a pretty good job of mixing information given/kept secret.  They give us what they can without destroying their competitive stance in software and negotiations, IMO.  What else would you like to see before considering earnings to be "transparent"?

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                  1. 88

                     Cardisaposted 9 years agoin reply to this

                     Everyone is entitled to their opinion. And maybe I don't see this as clearly as you do. Thanks for scolding me.

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                     1. 96

                        wildernessposted 9 years agoin reply to this

                        Actually wasn't scolding.  I see this request a lot, but have never understood just what the various posters are asking for.

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   6. 80

      Marina Lazarevicposted 9 years agoin reply to this

      Ad Program earnings are updated now!

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2. 86

   dailytop10posted 9 years ago

   I share the experience. Maybe it's just a glitch in their system. Don't be alarmed, this happens often but will be back to normal in a few days.

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3. 0

   healthylife2posted 9 years ago

   I just posted the same question and lost about $5.00 also. I have never seen this happen but must be a problem with the system. Hopefully they will be able to fix it soon.

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4. 61

   paradigmsearchposted 9 years ago

   

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5. 94

   Jonathan Wylieposted 9 years ago

   Ok. Glad to know we are in the same boat, but it would be nice to have an official statement from a hubpages staff member on this. Just to put our minds at rest and all

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6. 95

   jansharesposted 9 years ago

   Oh Lord, I'm seeing the same. What's going on? Actually, this needs to be posted under Technical Problems so Matt can look at it. Jonathan, will you repost?

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   1. 96

      wildernessposted 9 years agoin reply to this

      There is no money because all the impressions were actually zero.  HP had no traffic on those days.

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      1. 97

         DrMark1961posted 9 years agoin reply to this

         Thanks for clearing that up for us.
         Zero traffic?
         Oh well, guess I need to do some editing and improve my hubs.

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         1. 96

            wildernessposted 9 years agoin reply to this

            Me, too.  I went from about 1,000 impressions to zero.
            
            I trust they'll be found when the gnomes and fairies again tire of playing with numbers.

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            1. 97

               DrMark1961posted 9 years agoin reply to this

               I was wondering what happened to all of my lawn gnomes. I guess they caught a plane to SF so they could play a little mischief with the numbers.

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               1. 96

                  wildernessposted 9 years agoin reply to this

                  You got it!  They get bored with all the grass, I think, and want to pretend they are mathematicians.  So off to HP they go and the poor programmers have a devil of a time tracking them down through all the hard drives.

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                  1. 97

                     DrMark1961posted 9 years agoin reply to this

                     It must have something to do with the holiday.
                     Isnt´t there a story about St. Patrick losing his earnings to lawn gnomes?

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7. 57

   JayFSposted 9 years ago

   My earnings just disappeared too. I had earned my first $0.10 and then it dropped down to $0.00. Sad!

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   1. 81

      snakeslaneposted 9 years agoin reply to this

      Awww, I lost a penny.

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8. 0

   mariexotoniposted 9 years ago

   Oh god.... I hope the numbers aren't less. I was so proud..

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9. 61

   paradigmsearchposted 9 years ago

   Now this is why I mentioned the donuts. Higher blood sugar, more money.

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10. 83

    tehgybposted 9 years ago

    Agreed, I've just hit the same issue. Everything from the last 3 days is gone.
    
    I'm confident it will be fixed though. Little hiccups from time to time are not unexpected.

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11. 90

    srsddnposted 9 years ago

    We were getting a star on the earnings for the past four days. It means these were yet to be verified. So the verification is being done now. Wait and watch.

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    1. 97

       DrMark1961posted 9 years agoin reply to this

       Is that what those stars mean? I thought HP was putting that on there when you did a good job. My kindergarten teacher used to do that.

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12. 89

    Nell Roseposted 9 years ago

    I just noticed that mine has disappeared too! I was so pleased with it as well! I just hope it comes back as good as it went! lol!

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13. 44

    Venessa1posted 9 years ago

    mine went down also

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14. 84

    Hackslapposted 9 years ago

    My daily earnings for the past 4 days dropped to zilch for some reason .. think there's a glitch .. hopefully they'll sort it soon

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15. 91

    Kathleen Odenthalposted 9 years ago

    Thank goodness for this thread! I almost had a heart attack! I just finished a hub, clicked published, and thought I lost all my earnings! Hope this gets fixed soon!

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16. 89

    WryLiltposted 9 years ago

    I went down about $25. Ouch!

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17. 75

    georgescifoposted 9 years ago

    Mine also went down when I checked this morning, but now it seems to be fixed and my earnings have returned to normal.

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18. 50

    Mark Johannposted 9 years ago

    Thanks for the reply Admins of Hubpages. I always think that few things could change our revenue but only temporary. I always expect this circumstances.
    
    But I am more glad that HP staff attends our needs. I love hubpages.

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19. 61

    Damanee Baileyposted 9 years ago

    Hey am a new person on the block am wondering if it happens all the time.  In terms of money glitches.

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    1. 92

       chasmacposted 9 years agoin reply to this

       No - There are occasional earnings stats glitches, but they soon get fixed, usually within a day or two.

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