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FIXED: Email notifications with no Comment

  1. aviannovice profile image89
    aviannoviceposted 3 years ago

    I was notified about a comment by the auto generated e-mail, which does not exist on my hub.  What happened?  This is normally a regular commenter.

    The HubPages user Jackie Lynnley left a comment on your Hub Life at Boomer Lake with Deb, Monday September 8, 2014.

    To read and respond to this comment, follow the link below:

    <link snipped>

    Don’t forget to moderate! Currently on this Hub, unmoderated comments are set to not be displayed. This means that this comment will not appear to others unless you approve it.

    1. Faith Reaper profile image87
      Faith Reaperposted 3 years ago in reply to this

      Did you check under your account for her comment as you must approve all of your comments being you have them set to not automatically approve them ... which I know you know.  A couple of times, HP thought couple of long-time hubbers' comments were spam, when they were not for some reason, and so I just went ahead and said okay to approve the comment.  This will happen when a hubber is trying to catch up on commenting and makes a ton of comments in a short period of time, and so HP may think of them as spammers.  That is strange though that you do not see a comment to approve?  Hope someone knows the answers.

      1. Writer Fox profile image79
        Writer Foxposted 3 years ago in reply to this

        That's a good point.

        Always check for comments filed as spam.  This is how you do that:

        Go to your Accounts page and choose "Comments" from the top menu bar. Choose "Spam" from the pull-down menu under "Filter."

        1. aviannovice profile image89
          aviannoviceposted 3 years ago in reply to this

          Jackie's comment wasn't there, Writer Fox, but there were dozens of others!  Any other thoughts on where to find her comment?

      2. aviannovice profile image89
        aviannoviceposted 3 years ago in reply to this

        She isn't in there, Faith Reaper, even now.  Found lots of comments under spam though, some of them years old.

        1. Writer Fox profile image79
          Writer Foxposted 3 years ago in reply to this

          That's why it's good to check the spam file once a week!

          1. aviannovice profile image89
            aviannoviceposted 3 years ago in reply to this

            I didn't realize that it existed.

            1. Writer Fox profile image79
              Writer Foxposted 3 years ago in reply to this

              big_smile

              1. aviannovice profile image89
                aviannoviceposted 3 years ago in reply to this

                We still haven't solved the poser about Jackie's missing comment.  I meant any other suggestions for that.

                1. Writer Fox profile image79
                  Writer Foxposted 3 years ago in reply to this

                  Well, I don't think the notification comes through for comments that go into the spam box, so that's probably not where the missing comment is.

                  It's hard to tell since so many of that Hubber's Hubs have the same title (with different dates attached).

                  She could go to the commenter's activity page and try to find the comment that way.

    2. The Examiner-1 profile image80
      The Examiner-1posted 3 years ago in reply to this

      Another option is to go on HubPages and right click comments for a new tab to see whether there are any comments which have not shown up yet.

      1. aviannovice profile image89
        aviannoviceposted 3 years ago in reply to this

        She still isn't in there, Dave.  I cannot right-click with my mac.

        1. The Examiner-1 profile image80
          The Examiner-1posted 3 years ago in reply to this

          Then just click on it as usual and return to HubPages when you are done.

    3. Matthew Meyer profile image76
      Matthew Meyerposted 3 years ago in reply to this

      Deleted

      1. aviannovice profile image89
        aviannoviceposted 3 years ago in reply to this

        That lost comment has never happened before.  It has also been a number of hours since the auto-generated message was posted.  Normally, it will show that it was deleted, which I was not privy to, at least not yet.  Can you retrieve it via the number?  I mentioned it to Jackie Lynnley on one of her hubs, so perhaps I will have more information for you later.

        1. Camille Harris profile image
          87
          Camille Harrisposted 3 years ago in reply to this

          Located the missing comment and sent you an email from the team inbox, @aviannovice.

          Thanks for all your help, @Faith Reaper, @The Examiner-1, and @Writer Fox.

          1. aviannovice profile image89
            aviannoviceposted 3 years ago in reply to this

            Thanks for your help.  Will I be able to have it as a comment and add it to my hub?

 
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