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FIXED: Security warning on mobile and desktop

  1. Matthew Meyer profile image77
    Matthew Meyerposted 2 years ago

    We are currently experiencing isolated issues with Firefox and the site security certificate as well as multiple browsers in Android.
    Our engineering team is aware of the issue and working to address it.

    In the meantime, you should be able to workaround the issue using a different browser like Chrome, Opera, or Internet Explorer.

    You should be able to disregard the message and continue to the site.
    Thanks for your patience!

    UPDATE: see below
    http://hubpages.com/forum/post/2733169

    1. blessedmommy profile image82
      blessedmommyposted 2 years agoin reply to this

      I have been having trouble trying to log in with Chrome on my phone too.  It keeps telling me that it's not secure and that hackers may be trying to steal my info.

      1. Matthew Meyer profile image77
        Matthew Meyerposted 2 years agoin reply to this

        Thanks for the addtional information.
        Does clearing the browser cache and restarting the device have any effect?
        Does it look like a malware warning or is it related to the security certificate?
        Can you share a screenshot of the errors to team@hubpages.com?

        I'm trying to reproduce this so I can get more details to our engineering team, but so far have been unable to do so, so any specific details are appreciated!

        1. blessedmommy profile image82
          blessedmommyposted 2 years agoin reply to this

          Some of the browsers that I tried I installed for this purpose only. I'll try to send you screenshots to the above email.

        2. blessedmommy profile image82
          blessedmommyposted 2 years agoin reply to this

          Wow, it's the craziest thing.  I tried sending you the five screenshots via my email and it kept changing email addresses on me! When I would switch back to the correct one, it would either change again or wouldn't let me send.  What  should I do? It appears that someone is hacking me!

          1. blessedmommy profile image82
            blessedmommyposted 2 years agoin reply to this

            I used another email other than my registered one to contact you and send the screenshots. It has appeared to have went through.

    2. Dr Billy Kidd profile image91
      Dr Billy Kiddposted 2 years agoin reply to this

      I have no problem logging in with Microsoft Explorer.

    3. Matthew Meyer profile image77
      Matthew Meyerposted 2 years agoin reply to this

      I have confirmed the security error/warnings on Chrome, Firefox, and Opera on an Android 4.4.4 device.

      I have shared these details with our engineering team.

      In the meantime, you can bypass the issue by clicking the option in Opera to "proceed anyway" or use a desktop device.

      Thanks for sharing the details. They were very helpful in being able to reproduce the issue!

    4. Matthew Meyer profile image77
      Matthew Meyerposted 2 years agoin reply to this

      This is still an on-going issue that affects only users who try to login and does not affect readers.

      On Android mobile Firefox is reporting an error, but you should be able to still use Chrome.

      This is not isolated to mobile or desktop and does not affect all connections.

      1. blessedmommy profile image82
        blessedmommyposted 2 years agoin reply to this

        I still cannot use Chrome.

        1. Matthew Meyer profile image77
          Matthew Meyerposted 2 years agoin reply to this

          I was able to login using Chrome on my Android 4.4 phone.
          You may be able to use Opera on Android until this is fixed.

    5. Matthew Meyer profile image77
      Matthew Meyerposted 2 years agoin reply to this

      UPDATE: Fix deployed!

      The certificate has been updated and this issue should now be fixed.
      Fire up your browser of choice, clear the cache, restart the browser and let us know if you are still seeing any issues.
      Thanks for your patience and I hope everyone has a great weekend!

      1. janshares profile image97
        jansharesposted 2 years agoin reply to this

        Great news, thanks, Matthew.

  2. blessedmommy profile image82
    blessedmommyposted 2 years ago

    I have now tried Opera as well.  Says, "Security Error."

    1. blessedmommy profile image82
      blessedmommyposted 2 years agoin reply to this

      I have now tried three more top-rated browers (5 total) that are all saying basically the same things. sad

      1. Matthew Meyer profile image77
        Matthew Meyerposted 2 years agoin reply to this

        I will keep an eye out for the email.
        Just to confirm, you are reporting issues isolated to your mobile device and are not having any issues with your Windows 8.1 machine?

        What mobile OS (iOS, Android, etc) and mobile OS (iOS7, Android 4.4.4, etc.) version are you using on the mobile device with the security warnings/errors?

        1. blessedmommy profile image82
          blessedmommyposted 2 years agoin reply to this

          That is correct.  So far it's only my mobile.  I tried connecting with my husband's phone (on one browser) - same thing.  My phone is android 5.0

    2. Huntgoddess profile image81
      Huntgoddessposted 2 years agoin reply to this

      After trying to log in with Firefox for a couple of hours, I finally go through with Chrome.

      All hail Google!!

      This was at the library, but I tried three different computers.

      1. Matthew Meyer profile image77
        Matthew Meyerposted 2 years agoin reply to this

        @Huntgoddess Glad to hear that you are able to login now!

        There were earlier site issues that affected desktop and mobile devices.
        This current issue affects mobile and desktop.

        1. TIMETRAVELER2 profile image100
          TIMETRAVELER2posted 2 years agoin reply to this

          I can't help but wonder if perhaps someone has hacked HP?

          1. Matthew Meyer profile image77
            Matthew Meyerposted 2 years agoin reply to this

            No, it is related to ongoing issues we are working to resolve.

        2. Huntgoddess profile image81
          Huntgoddessposted 2 years agoin reply to this

          Yes,  will do so. Thanks for the information and email address.

          So sorry for those mobile device users :-(

          I was really bummed while the desktop issues were going on.

          Thanks again, Matthew.

          1. Matthew Meyer profile image77
            Matthew Meyerposted 2 years agoin reply to this

            You don't need to email us any more examples.
            This affects mobile and desktop.
            I will update the tread above.

            1. Huntgoddess profile image81
              Huntgoddessposted 2 years agoin reply to this

              Sorry, I just meant about updating the browser and clearing the cache. LOL

              No worries.

              Thanks.

            2. Writer Fox profile image58
              Writer Foxposted 2 years agoin reply to this

              You have to renew the SSL certificates and pay the fee once a year.  Some sites use more than one service, so you should check the status with each service.  It could just be that the bill wasn't paid instead of a technical issue.

  3. janshares profile image97
    jansharesposted 2 years ago

    I'm glad sallybea directed me to this forum. I posted another forum about this today, didn't see this one. I can't get HP on my Kindle Fire for the reasons stated here. Tried clearing everything, to no avail; it's a security warning. Even when I clicked on the bypass, I still couldn't log in. I will wait patiently for a solution.

  4. Sue Adams profile image96
    Sue Adamsposted 2 years ago

    I use chrome and still get the security warning.

  5. chika-nicholas profile image70
    chika-nicholasposted 2 years ago

    I was having the same problem a day ago with Mozilla Firefox on P.C . I have to go to a cyber-cafe operating with same Mozilla Firefox ,but with a different Internet service provider here in Nigeria,Spectranet to be specific.It is now working perfectly.

  6. shanmarie profile image79
    shanmarieposted 2 years ago

    I'm having issues on Chrome and the other browser too. I can tell it to gobanywaybon the other android browser but it is in beta testing and has some glitches.

 
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