Images not loading for niche sites

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   dmrlowdposted 14 months ago

   I am using Internet Explorer 11, and I can't view in-article images on any of the Hubs on HowTheyPlay.  All peripheral images, including ads and links to other articles, load correctly, but the images that are actually a part of the content are blank.  This applies to all Hubs, not just my own, although I can see the images in edit mode.  I've tried deleting my temporary internet files and cookies, and I'm unable to find anything helpful from Microsoft.  Is there a setting that I need to change?

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      Christy Kirwanposted 14 months ago in reply to this

      Thank you for the report! It looks like this is an Internet Explorer-specific issue, so we recommend using a different browser while our Engineering Team looks into getting the bug fixed. Thanks for your patience.

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         dmrlowdposted 14 months ago in reply to this

         Thank you Christy!  As long as I know most people can see everything, I'm perfectly content.  I know I've allowed my system to get out of date.

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      Christy Kirwanposted 14 months ago in reply to this

      This should be fixed now, thanks again for bearing with us!

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         dmrlowdposted 14 months ago in reply to this

         Awesome!  Thank you so much!

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   PaigSrposted 14 months ago

   I get the same thing. However it also gives me a script error that it is not responding. When I open your hubs using FireFox and Chrome there are no issues with the images. The first question I have is - have you tried other browsers on your side? Second this happened on Windows 8.1. But when I use Windows 10 The images are there with all browsers. I did some online research and did not find anything more direct. At this time it may not be your browser but the HowTheyPlay site that is the issue. Sorry I don't have a more direct answer.

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      dmrlowdposted 14 months ago in reply to this

      Thank you very much.  I've been resistant to switch to Windows 10 because I've never attempted to update an operating system on a computer (I have Windows 7).  I was able to see everything on a tablet, so I'm just not going to worry about it at this point.  It doesn't affect any other site I normally visit; my guess would be it has something to do with the page address being different from the location where the images are being set up and stored.

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         PaigSrposted 14 months ago in reply to this

         You are welcome. And I am glad you have more than one way to view your pages. Also if you decide to upgrade to Windows 10 make sure to back up all the data on your machine. Just in case...

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            dmrlowdposted 14 months ago in reply to this

            Thank you- that is definitely what scares me.  I don't think my seven year old e-machine will handle the switch well.

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   julieann26posted 14 months ago

   Internet Explorer was never the best browser to use. It had and still has problems reading a lot of the more recent and up-to-date coding that is coming out e.g. html5 and CSS3
   
   You can test your web browser on this page to find out where the problems are...
   
   https://html5test.com/

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      dmrlowdposted 14 months ago in reply to this

      Thank you Julieann; that's a helpful tool.  I've never attempted to install an alternate browser either, but my next step will likely be a switch to Firefox when I've lost too much functionality.

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