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Adsense Account Info Not Updated.

  1. frogpatch profile image75
    frogpatchposted 8 years ago

    I keep getting notices to update my phone number and payout ifo. I do it and the notices remain! I do it again and same thing. My account info has been at a balance of 19.95 since October of last year and it has not been updated since. Google makes it impossible to contact them about this! Any help would be appreciated. I have added several hubs and increased traffic and would like to know if I am getting credit for clicks! Thanks!

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  2. gamergirl profile image61
    gamergirlposted 8 years ago

    You definitely want to contact Google directly - they offer many ways to contact them.

    https://www.google.com/adsense/support/ … nswer=9722

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  3. pauldeeds profile image
    70
    pauldeedsposted 8 years ago

    From our record of your adsense settings on HubPages, it looks like you may have created two different AdSense accounts (the more recent with publisher id ca-pub-1223143515664939 5 months ago and an older one with ca-pub-1563445962884993 about 12 months ago).   Check the email address they are sending the notification to -- it may be that the notification is for a different account than the one you're signed in to.

    Google only allows one account per person.  I suggest you contact Google right away and explain the situation -- hopefully they can shutdown one of your accounts and get things straightened out for you.

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  4. frogpatch profile image75
    frogpatchposted 8 years ago

    I tried to contact support but I do not fit into their predetermined subjects for help! Now I can't even find a contact link that works! They also recently had me switch my email from AOL to gmail and left AOL on my account anyway. If someone can find me a way to contact their support I would appreciate it. There is no link provided when you go to the page for help! All it says is email help is limited to certain topics.

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  5. gamergirl profile image61
    gamergirlposted 8 years ago

    frogpatch - did you see what paul wrote to you?

    Check your email addresses, all of them, and see if you missed a notification from Google somewhere.  You also will want to get the whole two adsense accounts thing straightened out ASAP or you may lose both accounts anyway.

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  6. Uninvited Writer profile image82
    Uninvited Writerposted 8 years ago

    Did you receive a pin number from Google?

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  7. frogpatch profile image75
    frogpatchposted 8 years ago

    I did receive a pin in the mail and used it to log in! I still need to contact Google to get this straightened out but for the life of me I can't reach a human. Is there something wrong with askiing Google for help? Please tell me how I can reach them! I keep hitting a dead end!

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  8. frogpatch profile image75
    frogpatchposted 8 years ago

    This is what I mean! I send a support email to Google explaining that I am not getting credit for months and they reply by telling me to go to their help section for the answer. I did that before and it is not there. I need desparately to get this straightened out. It is affecting my productivety on Hubpages and other places as well. Whatever happened to customer service. At least I can use affiliate links on other sites to generate a little income! I need a real person to fix this!

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