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Fan Mail Is Not Working

  1. Jodah profile image86
    Jodahposted 7 months ago

    It appears that the fan mail feature is not working. When you follow a new Hubber the "fan mail" box does either not appear or if it does what you type is continually loading and never sends. Can this be checked out please.

    1. kenneth avery profile image81
      kenneth averyposted 7 months ago in reply to this

      @Jodah, this is very weird. About three months ago, I faced
      the same annoyance. I would type my email and go through
      the verifications that "I am not a robot" and when I sent the
      email, a black wheel popped up with the word, "Working,"
      and it never stopped.
      I ended up emailing the Team@hubpages.com and the
      responder said that they did not know this and that an
      engineer would get on it.
      They did.

    2. Matt Wells profile image
      81
      Matt Wellsposted 7 months ago in reply to this

      Thanks for bringing this to our attention. This bug has been reported to the engineers and will be fixed soon. We apologize for the inconvenience.

      1. Jodah profile image86
        Jodahposted 7 months ago in reply to this

        Thank you, Matt. That is much appreciated.

        1. kenneth avery profile image81
          kenneth averyposted 7 months ago in reply to this

          @Jodah, that Matt is always on the job and here, errr, there to help us. I agree with Jodah in you are much appreciated.

    3. Matt Wells profile image
      81
      Matt Wellsposted 7 months ago in reply to this

      This issue has been resolved. You can now send Fan Mail.

      1. kenneth avery profile image81
        kenneth averyposted 7 months ago in reply to this

        smile Good job, Matt!

      2. Jodah profile image86
        Jodahposted 7 months ago in reply to this

        Thank you Matt, much appreciated.

    4. peachpurple profile image76
      peachpurpleposted 7 months ago in reply to this

      I had followed a few members yesterday, the fan mail box did appeared. Maybe the admin had already fixed the problem

      1. Matt Wells profile image
        81
        Matt Wellsposted 7 months ago in reply to this

        Yes peachpurple, the Fan Mail bug was resolved a few days ago.

 
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