Editing problem

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   TIMETRAVELER2posted 7 years ago

   Editors removed a photo from a hub that was moved to one of the niche sites.  I have upgraded it, and it shows on the edit, but not on the niche hub itself.  I think this is a glitch and have reported it to the team...anybody else having this problem?

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      Jeremy Gillposted 7 years agoin reply to this

      Not this exact one, but I've had some weird editing ones in the past (like one where clicking the capsules to edit a specific Hub wouldn't work). Weird how this little glitches arise occasionally.
      
      Unless others chime in and it turns out to be a community issue, it's likely specific to you. Thankfully, you're already talking with them, so it should be straightened out soon.

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         TIMETRAVELER2posted 7 years agoin reply to this

         I don't know.  I emailed them  last night and have yet to hear a word.  I cannot understand why a replacement image cannot be inserted, but thanks.

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            thranaxposted 7 years agoin reply to this

            I haven't had a problem with images on the main Hubpages site (and have no articles on external sites.) I can chime in on the reason you heard nothing tho, its the weekend. They don't work weekends. I have a hub i submitted for publication after fixing a "Low Res Pixel Issue" and its been green since Friday night.

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               TIMETRAVELER2posted 7 years agoin reply to this

               For a team that isn't working over the weekend, they sure have been active in my case! I went in and checked my Amazon capsules to make sure all were wide view, and a ton of edits ensued.  Not only that, but they have edited and moved at least two articles up to niche sites and have stated they'll be moving a third.  All of this in less than 24 hours! 
               
               I've seen this type of activity before, so don't believe they're not working.  I've even had personal comments from editors on some of this stuff.

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                  Jeremy Gillposted 7 years agoin reply to this

                  Hm, they may just be waiting a bit to gather information (seeing if anyone else reports a similar problem). Or perhaps responding to messages comes after their "main work" like editing and moving Hubs.
                  
                  You should definitely get a response within the next few days though.

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               2. 0

                  Christy Kirwanposted 7 years agoin reply to this

                  While editors sometimes choose to work weekends, the rest of the team typically does not, which means weekend emails you send to the team will usually receive a response Monday (as editors are not the ones looking at those emails).

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                  Marisa Wrightposted 7 years agoin reply to this

                  The editors are casual workers who work from home, so they set their own hours.  The office is closed on the weekend.  A technical problem (i.e. the edit of a photo not "taking") would have to be dealt with by the technical guys, who would be in the office.
                  
                  I'm always conscious that HubPages runs a very small staff.  If there's a technical glitch and we all contact them individually, they're going to be flooded with emails!   Much better to have a little patience and report it on the "Technical Questions"  forum, which is monitored by the tech staff.

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2. 0

   pen promulgatesposted 7 years ago

   They work on weekends, I am sure about it. I have had articles that got featured within two hours of my first submitting it at weekends.

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3. 95

   Glenn Stokposted 7 years ago

   TT2, in reference to your original question, which I see has not yet been answered — have you removed the check mark on the top right of the image capsule that says "Do not display this capsule" ?

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   1. 76

      TIMETRAVELER2posted 7 years agoin reply to this

      OMG...Glen...really?  I never even noticed it and am wondering why it is even there?  I certainly did not put that check mark there...but yes, it fixed the problem!  Thank you so much.
      
      Can you explain to me why they would even put something like this on an edit page?  I mean, if you don't want a capsule displayed, you would normally just delete it, right?
      
      You, my friend, are a frickin' genius!

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      Jeremy Gillposted 7 years agoin reply to this

      Glenn, the question was "anybody else having this problem" and was indeed answered. That said, good on you for helping Time solve it.
      
      Time, there are uses for this function. If I'm writing an article and I have ideas for it that I'm unsure I want to include, I'll often put them in but make them hidden, having them act as a reminder of sorts for future me.

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   pen promulgatesposted 7 years ago

   Hey Kristy, what about articles?
   If we publish on a weekend, doesn't it feature within hours of submissions if eligible? Has happened to me. Or, was I lucky twice (as moderators chose to work on those days :-D)?

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      thranaxposted 7 years agoin reply to this

      Featuring an article is an automated process. I referred to monitor selected articles that got declined for low pixel images. It then requires a human to authorize it be published.

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         Marisa Wrightposted 7 years agoin reply to this

         Actually, Featuring an article isn't an automated process.   Before it can be Featured, a Hub has to go through the QAP.
         
         However, the QAP is undertaken by a team of casual workers who work from home, so they can set their own hours.

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            thranaxposted 7 years agoin reply to this

            Well, those casual workers sure are quick then because some of my articles that I changed got featured almost within the first 5 minutes of publishing. Guess the site changed a lot more then I ever figured.

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               Chriswillman90posted 7 years agoin reply to this

               You must be lucky then because I'm still waiting for my article to get featured since publishing it 8 hrs ago.

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               Marisa Wrightposted 7 years agoin reply to this

               Were they Featured before you changed them?

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                  thranaxposted 7 years agoin reply to this

                  No, there were the half "not enough traffic" half black symbol, then after updating titles and a little bit of content like dates, amazon products (for example the 2013 kindle to the 2017), and images to full-width they became featured again.

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                  1. 86

                     Marisa Wrightposted 7 years agoin reply to this

                     Interesting. Officially, we're told that all Hubs go through the QAP process to get Featured.   Brand new Hubs certainly go through the QAP first - however unofficially, some of us have noticed that long-standing Hubs seem to get a free pass...

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                        thranaxposted 7 years agoin reply to this

                        Long standing indeed, all these are from before 2011. Just because they have become "featured" doesn't mean they are receiving any traffic at all. These tend to fit the entire criteria for a "good hub" aka 1500+ words, 3 images, 2 videos/ other capsules.
                        PS: I sent you an email via your dance shoes site.

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                           Marisa Wrightposted 7 years agoin reply to this

                           Just realised I'm not thinking straight.
                           
                           If a Hub was previously Featured, but has been unFeatured for "lack of engagement" (i.e. no traffic), then it is NOT sent through the QAP again when you make changes.  It just goes straight to Featured. 
                           
                           if the Hub had been unFeatured for Quality, then it would've had to go through QAP before it could be Featured.

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      Christy Kirwanposted 7 years agoin reply to this

      As Marisa mentions, the QAP is a process with an automated component that also uses ratings from Amazon Mechanical Turk workers (a process that is also automated on our end and somewhat similar to working with freelancers).

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         Chriswillman90posted 7 years agoin reply to this

         I have a pending article for the past 24 hours, do you know when it should get featured?

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