Can't complete hub set up.

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  1. profile image0
    Gaytor Baytposted 9 years ago

    I started to set up a hub and had everything completed except the very last step of typing the two words in at the anti-spam tool.
    I went through probably 30 different sets of words/numbers and each time I was told,'something went wrong, try again and leave a comment at the feedback link".
    First, there is no feedback link that I can find and nothing for a contact us link.
    This forum is all I have found.
    Next, I'm allowing cookies so the problem isn't that.
    I allowed for case sensitivity as well.
    I don't use IE, I use Firefox as I don't use windows at all.
    Compatibility shouldn't be an issue as I was able to sign up for an account and have verified that as well.
    Is there a glitch in the spam tool for whatever reason?

  2. Marisa Wright profile image98
    Marisa Wrightposted 9 years ago

    What a pain!  I'm sorry you're having trouble.  All I can think is that there's some kind of glitch in the system right now (I have to say, I can't recall ever having come across the anti-spam tool myself).

    Maybe give it some time and try again later.

  3. darkside profile image79
    darksideposted 9 years ago

    I think there's a glitch in the bit of programming that checks to see if the URL has already been claimed.

    Usually what happens is if it's taken, it'll tell you after you've typed in your title/url. But I've had this catch me out a few times in the last couple of days and I've been getting the same error as you.

    For your chosen URL, go and check it by putting the full URL in the web address bar, ie: and see if it's already published or otherwise taken.

  4. Fawntia profile imageSTAFF
    Fawntiaposted 9 years ago

    Gaytor Bayt, are you still having this problem? I just made a hub and solved the CAPTCHA without any problems using Firefox.

    By the way, if you click on the help menu item on the top right of the page, that will take you to our FAQ which links to an email address where you can contact us. That address is But it is generally best to report technical problems in this forum as you have done.

    darkside, I will look into the url problem and see if I can reproduce it.

    1. darkside profile image79
      darksideposted 9 years agoin reply to this

      I'm wondering if it's a problem with my browser, as I'm also seeing profile pages with the sidebar right down the bottom and not on the right side.

      But the problem Gaytor has described is the same result I'm seeing when I've been trying to claim already claimed URLs.

  5. Fawntia profile imageSTAFF
    Fawntiaposted 9 years ago

    There does seem to be a bug involving existing hub urls. Larry and I are looking into it.

    Gaitor Bayt, if you happen to read this, please contact me or You can contact me by going to my profile ( ) and clicking on the "Contact Fawntia" link. Thanks.


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