Urgent website help and advice needed

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  1. cindyvine profile image83
    cindyvineposted 8 years ago

    Last year I made my own website using Go Daddy and their website creator.  I bought my domain name from them.  A friend's son, then said he can make my website better and he used wordpress to create a website for me with my domain name I'd bought.  He took it away from Go Daddy ( I don't know how) and arranged free hosting for me.  (I don't know how or with whom.)  However, I've just discovered that my website can no longer open and says there's a broken link.  I guess that this means his hosting is no longer working.  I've tried to open it up through the wordpress.admin login I have, but that won't work either.  It was all working well for 11 months.  So, today I went back to Go daddy as I have actually still being paying monthly for the hosting even though I wasn't using it, went onto the dashboard and found my original website still there, updated it and republished it.  But, even that won't show when you type in my web address, even though it says it was successfully published.  I've emailed my friend's son but he's not replying.  Please, any advice how I can get my website up and running again, or alternatively how I can use my domain name again to set up another new site will be appreciated.
    Thanks
    Tearing her hair out Cindy

    1. relache profile image87
      relacheposted 8 years agoin reply to this

      You either have to get in touch with the person to whom you handed control of your website, or you need to go into GoDaddy and change the nameserver so that it's pointing to a hosting space that you control.

  2. profile image0
    zampanoposted 8 years ago

    The best would be to contact your son's friend.
    Otherwise,
    Login to your account on GoDaddy.
    Try to find something like redirections.
    If there are any, deactivate them.
    Try to check you DNS servers in your account.
    Get help from godaddy if you cant manage these.
    Good luck.

  3. darkside profile image79
    darksideposted 8 years ago

    Working on some assumptions here... the domain name could still be at GoDaddy, it could just be pointing to a different Domain Name Server. Can you access your GoDaddy account and reset the DNS Settings?

    If so, then point it back at the GoDaddy servers. You might have to shoot off a quick email to their support and give them some background info and say that you want need the DNS settings for your GoDaddy hosting account.

    That might fix things. Anything that you've posted in the last 11 months will be lost to you though.

  4. darkside profile image79
    darksideposted 8 years ago

    Also check and see if your domain name registration has lapsed.

  5. profile image0
    cosetteposted 8 years ago

    that's what i was thinking, that your registration just lapsed. your domain would still be there but they won't provide access to it. good luck.

  6. profile image0
    zampanoposted 8 years ago

    Expires on: 2010-02-07 09:57:27

    Domain Name: CINDYVINE.COM

       Domain servers in listed order:
          NS07.DOMAINCONTROL.COM
          NS08.DOMAINCONTROL.COM

    The domain controllers seem to be ok for CINDYVINE.COM.

    1. Marisa Wright profile image97
      Marisa Wrightposted 8 years agoin reply to this

      Those nameservers belong to Wild West Domains:
      http://www.wildwestdomains.com/

      They offer free web hosting, but only if you have a paid account with them.  I'm wondering if your friend's son had an account with them and your site is hosted through that - which means that if he's stopped paying his bills, your site would go down?

      Try contacting them and see if they can shed any light.

  7. Jerilee Wei profile image74
    Jerilee Weiposted 8 years ago

    I had a bunch of problems with them.  There is a connection between Wild West Domains and GoDaddy.  The trouble I had was long afterwards they were taking different amounts out of my bank account, the bank couldn't find a tracing number for them, and because the amounts weren't the same each time, we couldn't stop them, so ended up closing out the bank account and reopening one under another number.

  8. Misha profile image74
    Mishaposted 8 years ago

    I agree to Glen, change DNS back to godaddy, whatever you have on their hosting will work then. If you don;t know how to do this, contact their support. smile

  9. Jeffrey Neal profile image82
    Jeffrey Nealposted 8 years ago

    Well, I already had the GoDaddy site open while looking for domains, so I found this support article telling you how to change nameservers. I agree that this is the most likely solution to your problem.

    http://help.godaddy.com/article/664

  10. cindyvine profile image83
    cindyvineposted 8 years ago

    Thanks for all the advice.  I contacted support at Go Daddy but they haven't replied then.  Okay so I am a dummy, how do I change the DNS server back to Go Daddy?  In fact, lol, I don't even know what a DNS server is

    1. darkside profile image79
      darksideposted 8 years agoin reply to this

      When you're in the control panel of your GoDaddy account and you're managing your domain there will be Domain Name Server Settings or DNS Settings or something similar mentioned.

      Currently it will be:

      NS07.DOMAINCONTROL.COM
      NS08.DOMAINCONTROL.COM

      What you need are the ones for GoDaddy. Which might be NS1.GODADDY.COM and NS2.GODADDY.COM or could be could be anything really, it depends on how they set them up and control them. So you'll have to contact GoDaddy. They'll need to know your domain so they can check and see where it used to be hosted, on one of their (I guess) many servers.

    2. Jeffrey Neal profile image82
      Jeffrey Nealposted 8 years agoin reply to this

      This information was in the GoDaddy support link I posted.

  11. cindyvine profile image83
    cindyvineposted 8 years ago

    Thanks I managed to find the nameservers and click the box back to Go daddy.  However, my website still doesn't come up, so I'm thinking maybe I'm being impatient and it'll take a few hours and is not something that will happen instantly.  I really really appreciate all this advice!

    1. twuxedo profile image53
      twuxedoposted 8 years agoin reply to this

      The only person that can correct this is your Sons friend, as he knows the process that he went through to change in first instance.
      Keep trying him, you can waste hoours on this type of thing.
      Everyone is full of great advice and thats all good, but the buck stops at that Guy.
      BTW It is your own Domain so is still functioning in part. But link is clearly broken.

      1. darkside profile image79
        darksideposted 8 years agoin reply to this

        Have you ever registered a domain name?

      2. Neil Ashworth profile image44
        Neil Ashworthposted 8 years agoin reply to this

        I completely agree. As every server can have different protocol to go through, changing hosting is a very individual process from one server to another. Some will require an authorisation code which you can only get from one server to authrise transfer to another. Been there! and it's very painful...

    2. darkside profile image79
      darksideposted 8 years agoin reply to this

      It can take 24 to 48 hours for the DNS settings to resolve. Sometimes it can be much sooner, but that's how long they say it could take.

  12. cindyvine profile image83
    cindyvineposted 8 years ago

    Thanks so much Darkside for your help and support, you are a gem!  I think it's work am just going to see in a couple of days.  Go Daddy support got back to me and told me to do exactly what you guys told me to do and I'd already done it!

  13. darkside profile image79
    darksideposted 8 years ago

    Hopefully you'll be back up and blogging soon Cindy!

 
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