This message is for Matt and the team at HP.
Starting May 1st 2020, and all dates following, all my Amazon sales (within the HP earning program) have been recorded as having 0% commission rate. These are not Amazon Fresh items, nor returns. Please can you investigate as this is seriously denting my income.
We are looking into this issue now and will address it. We apologize for the inconvenience.
What is the deal? No update, emails or notices from HP
There appears to be an issue with Amazon's data. Once Amazon corrects their data, we will update your earnings.
Thanks Matt. I’m just adding myself here too so you include me when you solve the problem. All my "earnings rates" for sales in May are zero also.
We are now at the end of May and the problem with Amazon earnings has not been resolved. It is a little worrying that there has been no update from HubPages staff regarding progress (or lack of it) in this matter. Can you tell us anything further Matt?
I agree. I’m hesitant to invest any more of my time into HubPages when half my earnings are unaccounted for.
We are still working on resolving this issue. I apologize for the inconvenience.
Really? What exactly is this issue that only Hubpages appears to be experiencing. What is our new commission rate? Whose side is this issue on HP or Amazon? What is the nature of this issue?
I appreciate that you can’t tell us anything before you know yourself - but I’m sure you appreciate that many of us rely on the income we receive each month. The longer this goes on, many of us can see the prospect of one or more months without the Amazon part of our HubPages earnings. It would be helpful if you could tell us whether you are making progress and whether you have a date when this might be resolved.
Matt, Would it be possible to let us know the nature of the issue? I realize you might have a NDA that limits your ability to share any info. But if you can at least let us know if it's a software issue or something else, that would be appreciated.
There is an issue with earnings data provided by Amazon. When we receive the data, we will update the earnings.
Yeah, I consider it a given that Amazon is the problem and not HP. I've been hearing bad things about them all over the place.
Can you post a link to some of these bad things regarding not paying affiliates or reporting them? I am an Amazon affiliate, and they are still reporting to little ole me.
All I remember is that Amazon gutted the commission rates and there have been problems and complaints ever since. I just now did a Google search, it proved interesting...
Same. I am an Amazon influencer on my social channels, still get earnings reports stats updated regularly without issues.
We are doing our best to resolve this issue. We will continue to contact Amazon, but there is a severe delay in their account services because of COVID-19. As soon as we receive the data, we will update Hubber earnings.
Problems with account services should have no impact on determining our current commission rate. What is the agreement with Amazon for our commission rates after April 21st?
Thank you in advance.
How much effort have you put into this? It's been 30 days. It's time to handle the problem. There is no exchange. People are still buying items through our sites, which Amazon is making money. Let's get our due.
Interestingly, I can't believe Amazon, being so big that they can't manage their data correctly. I know their software is state of the art.
On my other accounts with Amazon, there appears to be no problem.
I stopped seeing sales on April 21. Some say they can still see they are making sales, but can't see the commission. I generally have sales every day, so I'd expect to see sales as well, but don't. My personal Amazon affiliate account continues to still pay me commissions without issue. Can you please tell us exactly what's going on so we can stop speculating?
I do see earnings up to the 30th of April. I see sales with no commissions from the 1st to the 4th of May.
I just checked mine when I saw this. It has the same problem.
Same here. Over 20 sales in May, but a negative earnings from a few returns. All "earnings rates" are zero, or negative for those returns.
Yep, all zeros or negatives - it's messed up, not seen this happen before.
Thanks, Matt and Beth, just came to the forums to see if anyone else had the probleem.
Matt, it's been two weeks since your last post above. I hope you see this on Monday and let us know the status. I'm sure you can understand that this is a great concern for all of us, just as I realize it's a concern for HubPages too.
After all, if Hubbers are losing half our residuals (assuming Amazon is half of HubPages earnings as it is for me), then that means HubPages is losing half also. So some feedback on what's taking place would be appreciated.
My earnings are appalling at the moment. Didn't make the deadline last month, and now my earnings this month are not even near last months. maybe hubpages needs to lower the threshold at this time for all of us as now more than ever the little bit of earnings comes in handy.
Agreed! I don't even have any incentive to write. I turned off articles that weren't performing well to see if it would help. Less than .$.50 a day is meaningless for hub earnings. Amazon earnings are only thing that helps. Used to meet threshold every month...now it's every 3 to 4!
I just received this response from HP:
"There is an issue with Amazon data. Once Amazon resolves this issue and provides us with earnings data we will update your earnings. This is a sitewide issue."
While I don't make as much money from Amazon as some of you folks, it makes me kind of worried.
I also see sales up to April 30th, and I received payment for them at the old 8.5% rate despite the fact that Amazon reduced the rate as of April 21st.
I also have sales from May 1 to May 4th, but they show zero earnings. After May 4th I only have a "pending" status with no data on sales.
My private Amazon account on my own website has no reporting problems.
The good news: Amazon earnings are now showing on our accounts.
The bad news: commission rates are cut by more than half! Yikes.
The figures are painful to see, but anything is better than seeing nothing.
That's hellish. Amazon must be dealt with. Not by me or you, or anyone at Hubpages or Maven.
So we need another store to sell from. One which pays decent commissions.
I agree but do not know of another company that is marketing in this way. Do you suggestions that we can make to HP? An alternative would be great.
Shareasale is one of several programs that could work. We would have to individually change our product links over and then HP staff approve those new products, which would be a lot of work for them, given how controlling they have been in the past regarding product links.
Here is ShareASales sampling of merchants. Cherrybrook is one of their merchants not listed under pets, but their site carries 17,000 items, so we would be able to find a lot of products there to suit the pet niche.
Others are Avantlink, Clickbank is for digital product, Awin is the largest affiliate marketing platform with over 15,000 advertisers, 200,000 active publishers, and it generated 139 million sales in 2018.
There are options, if they want to go there.
Have you had any returns? Take a look at the detail of the "Amazon Sales Report" for that date.
If that doesn't explain the zero, you could post a screenshot and perhaps someone here can spot the issue.
It appears on one of my sales that I had a return and got 100% of the return fee, lowering my net earnings from 60% to around 50%. I requested someone look into that on another thread.
8% to 3% for home and garden before we get our 60% cut of that.
Yes, a lot of mine are now showing at 1% commission but like you say, better than nothing I guess
I wish we could earn from Amazon UK ads. Some of my articles are read mostly by UK readers. Amazon.com ads aren't of much use.
Same here - being able to show Amazon ads for the country the reader is viewing the article from would help - but it would help Amazon more - and right now, I don’t feel very charitable towards them!!
Yes and UK Amazon did not get the commission cuts that USA Amazon did.
I would think HP could actually work towards this. I am also an amazon influencer outside of the amazon affiliate earnings here. As such I do have the option to monetize traffic for international viewers so it shows relevant ads based on the country the viewer is from. I would think if there was enough international traffic that perhaps that is something HP could negotiate towards for our articles considering the ability to do so does exist?
The commissions are finally showing up but severely lower than before! I have one article that produces most of my amazing earnings and I made pennies. I have an Amazon affiliate account for my personal blog—am I allowed to use that Instead now? I still get a good percentage from that.
by Glenn Stok 10 hours ago
Amazon used to account for half my earnings on HubPages with sales happening every day. Now for the past five days (July 28 – Aug 1) I had zero sales. I’m still getting Google traffic to my articles that have Amazon capsules and Amazon text links. So I’m wondering what changed. Hopefully the HP...
by Paul Edmondson 7 years ago
We are going to increase Amazon earnings for most of you! Amazon is becoming part of the HP Earnings program. In early November folks will have the opportunity to switch to get paid their Amazon earnings through the HP Earnings program. For new Hubbers, this will greatly simplify...
by Bill Manning 10 years ago
Wow, I've never had an affiliate where I'm actually minus $1.65!! That's what I'm at right now with Amazon for this month. No sales yet and -$1.65. Must be returns from the holidays. I'm not worried, it will pick up. Just showing you all that you can be good at some things and still have a bad...
by Alison Graham 14 months ago
I have shipped items showing each day and a value of sales but no earnings showing? Is this only me or is this a known glitch that HP are working to sort out?
by Jonathan Wylie 2 years ago
Last month, and in other recent months, my Amazon earnings are almost twice as much as my Ad Program earnings, yet, every month, I get notices from Hubpages saying that they removed Amazon capsules from my articles. I add them back in and they take them back out, and so the dance continues. I am...
by Ben Zoltak 8 months ago
It used to be that if we dropped all Amazon ads on our hubs/essays/articles and just went with Hubpages ad program, it would increase our overall earnings, so I dropped all my Amazon ads/earnings. Is that still the case? I have three or four hub/articles that would do well promoting a product, and...
Copyright © 2021 Maven Media Brands, LLC and respective content providers on this website. HubPages® is a registered trademark of Maven Coalition, Inc. Other product and company names shown may be trademarks of their respective owners. Maven Media Brands, LLC and respective content providers to this website may receive compensation for some links to products and services on this website.
|HubPages Device ID||This is used to identify particular browsers or devices when the access the service, and is used for security reasons.|
|Login||This is necessary to sign in to the HubPages Service.|
|HubPages Traffic Pixel||This is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.|
|Remarketing Pixels||We may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.|
|Conversion Tracking Pixels||We may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.|