Glitch in Amazon earnings for May 2020

Jump to Last Post 1-18 of 18 discussions (66 posts)
  1. Beth Eaglescliffe profile image98
    Beth Eaglescliffeposted 15 months ago

    This message is for Matt and the team at HP.

    Starting May 1st 2020, and all dates following, all my Amazon sales (within the HP earning program) have been recorded as having 0% commission rate. These are not Amazon Fresh items, nor returns. Please can you investigate as this is seriously denting my income. sad

    1. Matt Wells profile imageSTAFF
      Matt Wellsposted 15 months agoin reply to this

      We are looking into this issue now and will address it. We apologize for the inconvenience.

      1. weezyschannel profile image90
        weezyschannelposted 14 months agoin reply to this

        What is the deal? No update, emails or notices from HP

        1. lobobrandon profile image90
          lobobrandonposted 14 months agoin reply to this

          Matt updated us on another thread. Basically, the same thing, a glitch in data on Amazons end and they are responding slowly during the covid-19 situation.

    2. Matt Wells profile imageSTAFF
      Matt Wellsposted 15 months agoin reply to this

      There appears to be an issue with Amazon's data. Once Amazon corrects their data, we will update your earnings.

      1. viryabo profile image95
        viryaboposted 15 months agoin reply to this

        Thank you very much Matt. Such a relief.

      2. Glenn Stok profile image97
        Glenn Stokposted 15 months agoin reply to this

        Thanks Matt. I’m just adding myself here too so you include me when you solve the problem.  All my "earnings rates" for sales in May are zero also.

      3. Alison Graham profile image94
        Alison Grahamposted 14 months agoin reply to this

        We are now at the end of May and the problem with Amazon earnings has not been resolved. It is a little worrying that there has been no update from HubPages staff regarding progress (or lack of it) in this matter. Can you tell us anything further Matt?

        1. Kierstin Gunsberg profile image96
          Kierstin Gunsbergposted 14 months agoin reply to this

          I agree. I’m hesitant to invest any more of my time into HubPages when half my earnings are unaccounted for.

        2. Matt Wells profile imageSTAFF
          Matt Wellsposted 14 months agoin reply to this

          We are still working on resolving this issue. I apologize for the inconvenience.

          1. Solaras profile image98
            Solarasposted 14 months agoin reply to this

            Really? What exactly is this issue that only Hubpages appears to be experiencing.  What is our new commission rate? Whose side is this issue on HP or Amazon? What is the nature of this issue?

          2. Alison Graham profile image94
            Alison Grahamposted 14 months agoin reply to this

            I appreciate that you can’t tell us anything before you know yourself - but I’m sure you appreciate that many of us rely on the income we receive each month. The longer this goes on, many of us can see the prospect of one or more months without the Amazon part of our HubPages earnings. It would be helpful if you could tell us whether you are making progress and whether you have a date when this might be resolved.

          3. Glenn Stok profile image97
            Glenn Stokposted 14 months agoin reply to this

            Matt, Would it be possible to let us know the nature of the issue? I realize you might have a NDA that limits your ability to share any info. But if you can at least let us know if it's a software issue or something else, that would be appreciated.

            1. Matt Wells profile imageSTAFF
              Matt Wellsposted 14 months agoin reply to this

              There is an issue with earnings data provided by Amazon. When we receive the data, we will update the earnings.

              1. paradigmsearch profile image60
                paradigmsearchposted 14 months agoin reply to this

                Yeah, I consider it a given that Amazon is the problem and not HP. I've been hearing bad things about them all over the place. smile

                1. Solaras profile image98
                  Solarasposted 14 months agoin reply to this

                  Can you post a link to some of these bad things regarding not paying affiliates or reporting them?  I am an Amazon affiliate, and they are still reporting to little ole me.

                  1. paradigmsearch profile image60
                    paradigmsearchposted 14 months agoin reply to this

                    All I remember is that Amazon gutted the commission rates and there have been problems and complaints ever since. I just now did a Google search, it proved interesting...

                  2. Cynthia Hoover profile image93
                    Cynthia Hooverposted 14 months agoin reply to this

                    Same. I am an Amazon influencer on my social channels, still get earnings reports stats updated regularly without issues.

              2. robhampton profile image95
                robhamptonposted 14 months agoin reply to this

                lol

            2. Matt Wells profile imageSTAFF
              Matt Wellsposted 14 months agoin reply to this

              We are doing our best to resolve this issue. We will continue to contact Amazon, but there is a severe delay in their account services because of COVID-19. As soon as we receive the data, we will update Hubber earnings.

              1. PaulGoodman67 profile image96
                PaulGoodman67posted 14 months agoin reply to this

                Thanks for the update, Matt!

              2. Solaras profile image98
                Solarasposted 14 months agoin reply to this

                Problems with account services should have no impact on determining our current commission rate. What is the agreement with Amazon for our commission rates after April 21st?

                Thank you in advance.

              3. Kenna McHugh profile image90
                Kenna McHughposted 14 months agoin reply to this

                Matt,
                How much effort have you put into this?  It's been 30 days. It's time to handle the problem. There is no exchange. People are still buying items through our sites, which Amazon is making money. Let's get our due.
                Interestingly, I can't believe Amazon, being so big that they can't manage their data correctly. I know their software is state of the art. 
                On my other accounts with Amazon, there appears to be no problem.

                1. Solaras profile image98
                  Solarasposted 14 months agoin reply to this

                  IKR

              4. Deb Vesco Roberts profile image99
                Deb Vesco Robertsposted 14 months agoin reply to this

                I stopped seeing sales on April 21. Some say they can still see they are making sales, but can't see the commission. I generally have sales every day, so I'd expect to see sales as well, but don't. My personal Amazon affiliate account continues to still pay me commissions without issue. Can you please tell us exactly what's going on so we can stop speculating?

                1. wilderness profile image95
                  wildernessposted 14 months agoin reply to this
                2. Kenna McHugh profile image90
                  Kenna McHughposted 14 months agoin reply to this

                  I agree, Deb.

                3. lobobrandon profile image90
                  lobobrandonposted 14 months agoin reply to this

                  I do see earnings up to the 30th of April. I see sales with no commissions from the 1st to the 4th of May.

                  1. Kenna McHugh profile image90
                    Kenna McHughposted 14 months agoin reply to this

                    Brandon,
                    Where are you see these stats?

  2. DrMark1961 profile image96
    DrMark1961posted 15 months ago

    I just checked mine when I saw this. It has the same problem.

  3. wilderness profile image95
    wildernessposted 15 months ago

    Same here.  Over 20 sales in May, but a negative earnings from a few returns.  All "earnings rates" are zero, or negative for those returns.

  4. PaulGoodman67 profile image96
    PaulGoodman67posted 15 months ago

    Yep, all zeros or negatives - it's messed up, not seen this happen before.

  5. theraggededge profile image99
    theraggededgeposted 15 months ago

    Me too.

  6. viryabo profile image95
    viryaboposted 15 months ago

    Same here too. This is quite distressing.

  7. Beth Eaglescliffe profile image98
    Beth Eaglescliffeposted 15 months ago

    Thanks Matt. Much appreciated. cool

  8. lobobrandon profile image90
    lobobrandonposted 15 months ago

    Thanks, Matt and Beth, just came to the forums to see if anyone else had the probleem.

  9. Deb Vesco Roberts profile image99
    Deb Vesco Robertsposted 14 months ago

    Following.

  10. Glenn Stok profile image97
    Glenn Stokposted 14 months ago

    Matt, it's been two weeks since your last post above. I hope you see this on Monday and let us know the status. I'm sure you can understand that this is a great concern for all of us, just as I realize it's a concern for HubPages too.

    After all, if Hubbers are losing half our residuals (assuming Amazon is half of HubPages earnings as it is for me), then that means HubPages is losing half also. So some feedback on what's taking place would be appreciated.

  11. Nell Rose profile image90
    Nell Roseposted 14 months ago

    My earnings are appalling at the moment. Didn't make the deadline last month, and now my earnings this month are not even near last months. maybe hubpages needs to lower the threshold at this time for all of us as now more than ever the little bit of earnings comes in handy.

    1. weezyschannel profile image90
      weezyschannelposted 14 months agoin reply to this

      Agreed! I don't even have any incentive to write. I turned off articles that weren't performing well to see if it would help. Less than .$.50 a day is meaningless for hub earnings. Amazon earnings are only thing that helps. Used to meet threshold every month...now it's every 3 to 4!

  12. Deb Vesco Roberts profile image99
    Deb Vesco Robertsposted 14 months ago

    I just received this response from HP:

    "There is an issue with Amazon data. Once Amazon resolves this issue and provides us with earnings data we will update your earnings. This is a sitewide issue."

  13. Jonathan Wylie profile image98
    Jonathan Wylieposted 14 months ago

    Still no news? It's been almost a month...

    1. Deb Vesco Roberts profile image99
      Deb Vesco Robertsposted 14 months agoin reply to this

      Nope and it's a bunch of b.s. to not tell us EXACTLY what the issue is and what to expect sad

  14. hclpd profile image95
    hclpdposted 14 months ago

    While I don't make as much money from Amazon as some of you folks, it makes me kind of worried.

  15. Glenn Stok profile image97
    Glenn Stokposted 14 months ago

    I also see sales up to April 30th, and I received payment for them at the old 8.5% rate despite the fact that Amazon reduced the rate as of April 21st.

    I also have sales from May 1 to May 4th, but they show zero earnings. After May 4th I only have a "pending" status with no data on sales.

    My private Amazon account on my own website has no reporting problems.

    1. theraggededge profile image99
      theraggededgeposted 14 months agoin reply to this

      Same.

  16. Beth Eaglescliffe profile image98
    Beth Eaglescliffeposted 13 months ago

    The good news: Amazon earnings are now showing on our accounts.

    The bad news: commission rates are cut by more than half! Yikes.

    The figures are painful to see, but anything is better than seeing nothing.

    1. Wesman Todd Shaw profile image92
      Wesman Todd Shawposted 13 months agoin reply to this

      That's hellish. Amazon must be dealt with. Not by me or you, or anyone at Hubpages or Maven.

      So we need another store to sell from. One which pays decent commissions.

      1. DrMark1961 profile image96
        DrMark1961posted 13 months agoin reply to this

        I agree but do not know of another company that is marketing in this way. Do you suggestions that we can make to HP? An alternative would be great.

        1. Solaras profile image98
          Solarasposted 13 months agoin reply to this

          Shareasale is one of several programs that could work.  We would have to individually change our product links over and then HP staff approve those new products, which would be a lot of work for them, given how controlling they have been in the past regarding product links.

          Here is ShareASales sampling of merchants.  Cherrybrook is one of their merchants not listed under pets, but their site carries 17,000 items, so we would be able to find a lot of products there to suit the pet niche.

          https://www.shareasale.com/out-programs.cfm

          Others are Avantlink, Clickbank is for digital product,  Awin is the largest affiliate marketing platform with over 15,000 advertisers, 200,000 active publishers, and it generated 139 million sales in 2018.

          There are options, if they want to go there.

          1. Em Clark profile image98
            Em Clarkposted 13 months agoin reply to this

            I would love to see HubPages give us other options for affiliate links.

    2. Kenna McHugh profile image90
      Kenna McHughposted 13 months agoin reply to this

      I show 2 items shipped,  no earnings.

      1. Beth Eaglescliffe profile image98
        Beth Eaglescliffeposted 13 months agoin reply to this

        @Kenna
        Have you had any returns? Take a look at the detail of the "Amazon Sales Report" for that date.

        If that doesn't explain the zero, you could post a screenshot and perhaps someone here can spot the issue.

        1. Kenna McHugh profile image90
          Kenna McHughposted 13 months agoin reply to this

          Yes. I have some returns.

      2. Solaras profile image98
        Solarasposted 13 months agoin reply to this

        It appears on one of my sales that I had a return and got 100% of the return fee, lowering my net earnings from 60% to around 50%.  I requested someone look into that on another thread.

        1. Glenn Stok profile image97
          Glenn Stokposted 13 months agoin reply to this

          I don’t see that problem. I examined several returns in my account. Each one shows the same dollar amount debited for the return that was previously posted as earnings for the sale.

    3. eugbug profile image98
      eugbugposted 13 months agoin reply to this

      8% to 3% for home and garden before we get our 60% cut of that.

    4. Butterfly67 profile image91
      Butterfly67posted 13 months agoin reply to this

      Yes, a lot of mine are now showing at 1% commission but like you say, better than nothing I guess sad

  17. eugbug profile image98
    eugbugposted 13 months ago

    I wish we could earn from Amazon UK ads. Some of my articles are read mostly by UK readers. Amazon.com ads aren't of much use.

    1. Alison Graham profile image94
      Alison Grahamposted 13 months agoin reply to this

      Same here - being able to show Amazon ads for the country the reader is viewing the article from would help - but it would help Amazon more - and right now, I don’t feel very charitable towards them!!

    2. Solaras profile image98
      Solarasposted 13 months agoin reply to this

      Yes and UK Amazon did not get the commission cuts that USA Amazon did.

    3. Cynthia Hoover profile image93
      Cynthia Hooverposted 13 months agoin reply to this

      I would think HP could actually work towards this. I am also an amazon influencer outside of the amazon affiliate earnings here. As such I do have the option to monetize traffic for international viewers so it shows relevant ads based on the country the viewer is from. I would think if there was enough international traffic that perhaps that is something HP could negotiate towards for our articles considering the ability to do so does exist?

  18. Deb Vesco Roberts profile image99
    Deb Vesco Robertsposted 13 months ago

    The commissions are finally showing up but severely lower than before! I have one article that produces most of my amazing earnings and I made pennies. I have an Amazon affiliate account for my personal blog—am I allowed to use that Instead now? I still get a good percentage from that.

    1. Kenna McHugh profile image90
      Kenna McHughposted 13 months agoin reply to this

      I don't see why not, but perhaps Samantha and let you know. Good luck!

 
working

This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://corp.maven.io/privacy-policy

Show Details
Necessary
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy)
Features
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Marketing
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Statistics
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
ClickscoThis is a data management platform studying reader behavior (Privacy Policy)