Problem inserting photos into the hubs

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   Peggy Wposted 15 years ago

   For the last several days I am having a problem inserting photos into my latest hub.  These are not large files.  It shows the photo as uploaded although the arrows keep turning as if it is still loading.  When I save it...there is nothing there.  Am actually holding off publishing my latest hub because of this.  Anyone else having similar problems?

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      Will Apseposted 15 years agoin reply to this

      Its been happening to a few people. I had problems yesterday but not today. It seems to come and go.

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         Peggy Wposted 15 years agoin reply to this

         This started 2 days ago and is still happening today.  Just tried it again and still does not work.  Frustrating!

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            wordscribe41posted 15 years agoin reply to this

            Do you have another browser you can use?

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      britneydavidsonposted 15 years agoin reply to this

      i have tried IE and firefox and also use at diffrent-different pc, with proper image format jpeg but still no results, now i cant add any photo.

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   wordscribe41posted 15 years ago

   Me, too.  I had trouble in Internet Explorer, but all was fine in Firefox...

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      Peggy Wposted 15 years agoin reply to this

      I'm not as computer saavy as you.  Would have no idea how to switch from one to the other.

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   wordscribe41posted 15 years ago

   What is it doing when you try to upload?  In Internet Explorer, it would spin and spin and look like the photo was there, but alas, it wasn't.
   
   BTW, getting another browser is easy, I promise.    It would probably solve your issue today.  Mozilla Firefox is a useful HP browser for many reasons...

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      Peggy Wposted 15 years agoin reply to this

      That is exactly what it does...looks like the photo is there but the arrows keep spinning and when saved, there is no photo.
      
      Will have to see if I have Firefox on our computer.  If so, can you switch back and forth between Internet Explorer and Firefox?  Do they both do the same things essentially?  I don't want to mess things up as my husband and I share the same computer.  I appreciate your advice.

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         wordscribe41posted 15 years agoin reply to this

         Yes, I had that exact same experience in Internet Explorer.  Yes, Firefox and IE will do the same things, no huge change there.  Actually, Firefox has way more SEO options, bells and whistles.  You may not care about that, so it's just a good, solid browser in my opinion.  I have MUCH less trouble with it on HP.  Weird thing is, I have more success creating hubs with IE, EXCEPT for the photo part.  Sigh.  I feel for you and your frustration. Hope this helps.

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         Marisa Wrightposted 14 years agoin reply to this

         You have to download Firefox (free) before you can use it. Yes, Firefox does the same things as Internet Explorer (and does some things better). And yes, you retain the option to use either.
         
         http://www.mozilla.com/en-US/firefox/upgrade.html

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   sunforgedposted 15 years ago

   This problem has been happening for about a week for me.
   
   It hasnt been unique to a browser, Ill get an error that the file is to large (over 48m) when none have been larger than 40k.
   
   Just saving the capsule and retrying has worked every time for me. But it is annoying wish it would get fixed already.

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      wordscribe41posted 15 years agoin reply to this

      Okay, yes I've had that same error.  I've just been reloading and it seems to upload the SECOND time.  Thought it was just me.

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      Peggy Wposted 15 years agoin reply to this

      It is not telling me that the file is too large and I tried saving it a second time...but alas...no luck.  Is this a Hubpage problem?  Wondering since others seem to be having the same problem?  If so, I hope that they correct it soon.

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         wordscribe41posted 15 years agoin reply to this

         I've noticed 2 separate problems:  the "spinning" problem and the "too large" problem...

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5. 70

   myownworldposted 15 years ago

   I completed a hub only yesterday and had to work with lots of pics and had no such problem at all. So, it can't be HP related, probably browser instead. But then I use Safari...
   
   Anyway, hope it works out for you soon, must be so exasperating!

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      JeanMeriamposted 15 years agoin reply to this

      I couldn't get some photos to upload in Safari two days ago, but it worked with Camino. Weird.

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      sunforgedposted 15 years agoin reply to this

      nah, I use 4 different computers, 20 different locations (restaurants, coffee shops etc) MAC and PC, and 3 different browsers, its an HP problem.
      
      Plus even if an issue was somehow fixed by using Safari, it would still be an HP issue as Safari has a very small user base in comparison,
      
      Out of my last 100,000 visits account wide
      
      44.6% IE
      36.7% FireFOX
      10.1% Safari
      6.2% Chrome
      
      Web developers unfortunately must still design their sites to gunction correctly with IE and they certainly better work with firefox

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         Peggy Wposted 15 years agoin reply to this

         Well...if it IS an HP problem...hope that they are paying attention and will correct this soon.  Guess I'll just quit trying for now and come back to it tomorrow and hope all is well.  Thanks for all the responses!

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      Peggy Wposted 15 years agoin reply to this

      It truly is frustrating!  If I was a beginner at this, I'd probably throw up my hands and quit trying to write hubs.  Fortunately, I realize that it must be a temporary glitch that others are also "enjoying."

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         myownworldposted 15 years agoin reply to this

         I know....just email HP and I'm sure they're working on it. And hey, you've got 164 hubs already...am sure another one can wait a few more days! (this is from someone who has just 16!)
         Enjoy the forums instead....and best of luck with everything! And btw. now I'm really looking forward to reading this hub soon...!

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            Peggy Wposted 15 years agoin reply to this

            Didn't know I could email HP.  Will have to look for that...  Thanks!

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   myownworldposted 15 years ago

   Hmm....you're right...this certainly helps to clarify things a little more. Well, let's hope it gets sorted out soon for everyone...!
   
   (btw. didn't know Safari was that unpopular...I'm kind of fond of it... )

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   LeonJaneposted 15 years ago

   The same problem has been happening with my picture upload attempts. A picture is eventually uploaded after 3 or 4 attempts, refreshing, saving the capsule etc

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      Peggy Wposted 15 years agoin reply to this

      I tried uploading a photo today again and did it twice with no luck.  Will try it up to 4 times like you did and see if that works.  This is surely taking extra time! 
      
      Another weird thing happens each time.  I go to edit the photo capsule and the hub goes to the top of the page.  Have to scroll down to get to the photo capsule again.  Does that each time also. 
      
      Maybe I'll just start writing other hubs and wait to insert photos when this problem gets resolved.  It must be a HP problem since so many others are seemingly having the same problem.   ???

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         wordscribe41posted 15 years agoin reply to this

         That exact same thing happens to me when it's misbehaving!  It scrolls to the top of the page...  I barely got my contest entry submitted in time due to photo loading issues.  I will post about it in the contest thread.  It's really becoming a problem, was even a problem in Firefox today.  Enough is enough!!!

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            Peggy Wposted 15 years agoin reply to this

            SAME THING is STILL occuring!  I thought that since the engineers were working on hubpages today that perhaps it would be resolved.  How do we get this resolved??????????

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   thisisoliposted 15 years ago

   Working fine for me!

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   wordscribe41posted 15 years ago

   Admin is looking into it now.  Thanks, all!

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      Peggy Wposted 15 years agoin reply to this

      That is great!  Hope they figure this out soon so that we can get back to hubbing.  Thank you for your efforts in getting this resolved!

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      Peggy Wposted 15 years agoin reply to this

      How do we get Administration at Hubpages to take notice of this?????  Still having the same problems trying to load photos!

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         wordscribe41posted 15 years agoin reply to this

         Me, too!  Grrr...  Nothing will happen until Monday now, for sure.  I hope they're trying to fix it, it's making me crazy.

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            Peggy Wposted 15 years agoin reply to this

            I can understand the crazy part for sure!!!!!  Grrrrrrrr!!!!!

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    saltposted 15 years ago

    Im having that happen at the moment... im not sure if its because my photos originated from a pdf file sent to me or if its something else. As they are saved on my computer as jpeg and maybe its creativity time whilst these photos dont upload, it may be time for the creative flow to work out something I havent.

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       Peggy Wposted 15 years agoin reply to this

       I think that they (at Hubpages) are working on this.  Hopefully all our problems will be solves soon.

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    maggs224posted 15 years ago

    My problems started when I uploaded the latest version of Internet Explorer, I have had this problem now for about three days, but I have just downloaded Firefox and I uploaded the same two photos that I had been trying unsuccessfully to load in under a minute on the first attempt by using Firefox as my browser this time.

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       Peggy Wposted 15 years agoin reply to this

       Believe it or not I am STILL having problems!  What I do now is to upload many photo capsules...edit...they zoom to the top of the page...I scroll down and save.  The thumbnail logo disappears.  Then sometime later I go back and sometimes it loads properly...sometimes not.  This certainly slows up any progress on writing hubs with photo inserts.  Doesn't matter if it is from my personal photos...or free downloaded ones.  Same thing happens!  Frustrating!

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    MM Del Rosarioposted 15 years ago

    Same with me  ... so frustrating.....

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    aoiffe379posted 15 years ago

    I have had photos sitting on my desktop for at least two or three weeks because of problems uploading photos. I published the hubs without the photos. i do not know which browser to use because Internet Explorer 8- which comes with this computer- is rigid. When I changed the default to Opera I got Bing.I changed to the default and got AOL and Bing.maybe when I have more time to poke around I will try again.IE will not allow Firefox or Google Chrome.

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       Marisa Wrightposted 14 years agoin reply to this

       What do you mean, IE will not allow Firefox?  Do you mean you can't download it? 
       
       You do understand that you have to download the software on to your computer first, then you just open it from your desktop?

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    sandiegojoeyposted 14 years ago

    has there been a soltuion yet?  I just joined hubpages and am trying to upload a photo but keep getting the following;
    "Unknown file type JPEG File. Please upload a jpeg, gif, or png image file"
    
    It'a a 1.5mb jpeg file!  I reduced it to a 800kb file and it still didn't work.  Then I saved it as a Tiff and still didn't work.

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       Austinguyposted 14 years agoin reply to this

       I started 2 hubs a couple of weeks ago and photos loaded fine.  I think I was just lucky.  This problem is so bad I wish I had started Squidoo lenses instead!

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    Eileen Hughesposted 14 years ago

    Marissa is so right,
    
    After 2 years of swearing and pulling my hair out I took her advice
    And finally downloaded firefox.  And it work brilliantly
    
    I am having trouble with sorting everything else out.
    And now it has upset all my photos on another site.  I will have to take them all off and re do and it has doubled them all up
    
    So  thats life I suppose.  Have fun

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