Can't Moderate Comments or Start a New Hub

1. 77

   William F. Torpeyposted 10 years ago

   I am having lots of problems at the moment. I received a comment on one of my hubs, but when click on "approve" nothing happens. Initially I responded at length to the comment, but when I clicked on "Post Comment" I lost the whole comment. I tried to comment again and (not too brilliantly) I lost the comment again. Also, I began to post a new hub, but I immediately noticed that as I entered the title the URL was not being created -- so I stopped because I'm not sure how to create a URL myself.
   
   I'm guessing that this has something to do with HubPages; however, I defragmented overnight and wondered if that could have anything to do with it.
   
   At the moment I am unable to moderate comments or start a new hub.
   
   Can anyone shed any light on this problem?

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   1. 84

      JamaGeneeposted 10 years agoin reply to this

      William, I had the same problems when trying to do things here with the browser I normally use.  Then I logged on using Internet Explorer, and had no problem building/editing hubs, approving comments, etc.  If you aren't using IE to access HubPages, I suggest you do so, even if you don't use it for anything else.  If you're already using IE, then I'm as clueless as you are.
      
      JamaGenee

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2. 77

   William F. Torpeyposted 10 years ago

   Forgot to mention that nothing happens when I click "View Stats" on my Profile Page.

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   1. 70

      MrMarmaladeposted 10 years agoin reply to this

      William,
      you are not alone. I am unable to approve of some one's comments. Three days

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3. 87

   jimmythejockposted 10 years ago

   I Had the same problem earlier today William, I solved it using a registry cleaner, try clearing out your internet cache, or if you have Ccleaner run it then try.....jimmy

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4. 77

   William F. Torpeyposted 10 years ago

   Thanks, Jimmy. I'm going to work on it.

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5. STAFF

   pauldeedsposted 10 years ago

   Those sound like the symptoms of a bad copy of the HubPages javascript file (which is stored or "cached" on your local machine).   You may be able to solve the problem by simply holding down shift and clicking refresh.

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6. 80

   DJ Funktualposted 10 years ago

   Not to scare anyobody but this is exactly what happened to me right before my computer crashed.  Is it possible that you can get a virus from hubpages?

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7. 77

   William F. Torpeyposted 10 years ago

   No luck. I used Ccleaner, Jimmy but to no effect.
   
   I held down the shift key, Paul, and clicked on refresh -- but, again, to no effect.
   
   I know "crash" is bad, DJ, but does that mean it can't be fixed?
   
   My grandson told me once that I should remove the battery for minute if I ran into big trouble, and I tried that, too, but that didn't work either.
   
   Will I be able to do these things on another computer -- such as at the library, or by using my daughter's computer?
   
   Until this problem is solved, there seems to be very little I can do on HubPages except read more hubs.

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8. STAFF

   pauldeedsposted 10 years ago

   William, try opening this URL that  (just save the file to your desktop if you're using internet explorer).
   
   http://x.hubpages.com/s/js5175.js
   
   You should get a file called js5175.js that is about 176k in size.  It will look like gibberish (if you open it with notepad).

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9. 77

   William F. Torpeyposted 10 years ago

   Thanks, JamaGenee. Unfortunately, I already use Internet Explorer exclusively. I've been advised to use FireFox, but because I'm a computer dummy I haven't tried to do that yet
   
   Is there a chance that my problem could be corrected by switching to Firefox?

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10. STAFF

    pauldeedsposted 10 years ago

    William -- the problem your seeing is most likely isolated to the particular browser.  So, if you have firefox installed using it may solve your most immediate problem.  You may find if you use firefox for a while, then go back to IE the problem will have gone away on its own anyway ...

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11. 77

    William F. Torpeyposted 10 years ago

    Thanks, Paul. I didn't see the URL until just now. I saved it, and VOILA, it worked!
    
      I can't thank all of you enough for getting this problem fixed so well, and so fast.
    
    HubPages is a winner!

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12. STAFF

    pauldeedsposted 10 years ago

    Great, you can actually delete that file now that things are working.

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13. 77

    William F. Torpeyposted 10 years ago

    Thanks, again, Paul.

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14. 77

    William F. Torpeyposted 10 years ago

    Hi MrMarmalade. The URL that Paul gave me (shown above) worked for me, so I'm guessing it would probably work for you as well. Why not give it a try?

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