HPads sign-in

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  1. profile image0
    SirDentposted 7 years ago

    Can't sign in to view payment history.  Keep getting the security question page even after I answer the question.  It just resets and asks anither.

  2. SandyMcCollum profile image75
    SandyMcCollumposted 7 years ago

    I'm having the same problem, only I've never given the name of my best childhood friend. I wouldn't have answered that. Can anyone help?

  3. Jason Menayan profile image60
    Jason Menayanposted 7 years ago

    Hi,

    Sorry you're having troubles. It could be browser-related:
    http://hubpages.com/faq/#hpads-security-questions

    1. profile image0
      SirDentposted 7 years agoin reply to this

      I am using IE8 and Google Chrome.  I can't sign in to HP ads on either.  When I answer the security question and click submit, it all resets and asks me the question again, someimtes one of  my other security questions.

      1. Jason Menayan profile image60
        Jason Menayanposted 7 years agoin reply to this

        SirDent, as a temporary measure, can you try on Firefox, too? I suspect it's a browser compatibility issue. If Firefox doesn't work, please let me know and I'll see if there is something else going on.

        1. profile image0
          SirDentposted 7 years agoin reply to this

          I downloaded Opera and tried it and get the same results.  I will download Firefox and see what happens.

          1. Jason Menayan profile image60
            Jason Menayanposted 7 years agoin reply to this

            I'm sorry about that. Edward pushed out a fix late Friday, and maybe that would work; have you tried since last night on IE and Chrome?

        2. profile image0
          SirDentposted 7 years agoin reply to this

          It works in Firefox.

          1. profile image0
            SirDentposted 7 years agoin reply to this

            It still doesn't work in IE8 or Google Chrome.

  4. Jason Menayan profile image60
    Jason Menayanposted 7 years ago

    OK - I'm glad you have a temporary workaround with Firefox. I'll let Edward know. Thanks for your patience.

  5. PaulaHenry1 profile image74
    PaulaHenry1posted 7 years ago

    worked fine for me on IE and Chrome

 
working

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