If your tire got a flat due to a hotel not cleaning up debris, should they be the one paying?
Stayed at a hotel last night. Just after arriving and checking in we suddenly heard the noise a nail in a tire makes. Air began to hiss out quite quickly. By the time we parked in front of our room the tire was flat. Being a Sunday here in the south it took 2 hours just to find a place to fix it, and they had to replace because plugs wouldn't work where the nail was. $122 plus we missed out on the reason we were there last night. I also found 3 more nails in the arrival area and took pics. Desk person didn't care. Would you demand payment from their corporate office?
Yes, I would request to be reimbursed either for the tire or to have my guest room comped for that night as they should not have debris like that on their lot.
The desk people didn't care. I guess I will see what corporate says. Thanks.
the desk people don't get paid enough to care trust me lol I worked in the industry for years. Take it up with the GM or the corporate office for that chain.
peeples....HA! You're kidding right? You're damned right I'd take it up with Corporate....the tire, the stress, payment for what your family missed and reimbursement of any and all hotel charges. Don't even wait or give this a second thought.
State your case professionally and factually, add pictures, date, time, and list of losses and inconveniences. Keep all your copies. Fax all to Corporate and follow up by mailing hard copies. If you receive no response within a week, CALL headquarters and speak to anyone who will listen. Do not back off, peeples. Huge Corporations with any reputable reputation will not give you a hard time.
If they do.....do not let them! Write the BBB, your State Attorney General, Consumer Reports...and send Corporate copies of all your communications. Am a consumer advocate of the nth degree?? What do you think? LOL
This is the answer to go with. They are responsible for all property around their hotel.
I would agree with all of this, except for the BBB. I learned years ago that they are not about the consumer, but a protection racket for member businesses. Reports get "lost."
Thanks. I posted on their facebook asking who to contact, they replied in minutes with an email add. I have now emailed them scanned copies of the bill and photos of other nails found in the lot. Hopefully they do right!
I agree with Paula. Go for it and don't stop until you recoup your losses. If they don't listen, be sure to leave an honest review on the hotel's website.
If corporate ioes nothing, I would try small claims court
Here is the skinny. If some jackass of a patron or visitor had just then dumped the nails there then why would the hotel be responsible? If it was the hotel or they had been there long enough for the hotel to know about and the hotel failed to take responsible action then who should be responsible?
Most property proprietors from grocery stores to business offices maintain a "sweep sheet" and this tells employees how often to check for hazards and clean them up. Failure to maintain such or to follow it would show carelessness or negligence on behalf of the hotel.
Those are your good neighbor rules of thumb.
Not Sure. I would think proving negligence would enter the picture somewhere while customer satisfaction does as well.
Thanks. Customer service is exactly what I mentioned in my email. 2 different shifts of staff didn't even care that it happened there. poor customer service.
Have you heard anything Peeples from their Corporate? I hope so . . .
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