If your tire got a flat due to a hotel not cleaning up debris, should they be the one paying?
Stayed at a hotel last night. Just after arriving and checking in we suddenly heard the noise a nail in a tire makes. Air began to hiss out quite quickly. By the time we parked in front of our room the tire was flat. Being a Sunday here in the south it took 2 hours just to find a place to fix it, and they had to replace because plugs wouldn't work where the nail was. $122 plus we missed out on the reason we were there last night. I also found 3 more nails in the arrival area and took pics. Desk person didn't care. Would you demand payment from their corporate office?
Yes, I would request to be reimbursed either for the tire or to have my guest room comped for that night as they should not have debris like that on their lot.
The desk people didn't care. I guess I will see what corporate says. Thanks.
the desk people don't get paid enough to care trust me lol I worked in the industry for years. Take it up with the GM or the corporate office for that chain.
peeples....HA! You're kidding right? You're damned right I'd take it up with Corporate....the tire, the stress, payment for what your family missed and reimbursement of any and all hotel charges. Don't even wait or give this a second thought.
State your case professionally and factually, add pictures, date, time, and list of losses and inconveniences. Keep all your copies. Fax all to Corporate and follow up by mailing hard copies. If you receive no response within a week, CALL headquarters and speak to anyone who will listen. Do not back off, peeples. Huge Corporations with any reputable reputation will not give you a hard time.
If they do.....do not let them! Write the BBB, your State Attorney General, Consumer Reports...and send Corporate copies of all your communications. Am a consumer advocate of the nth degree?? What do you think? LOL
This is the answer to go with. They are responsible for all property around their hotel.
I would agree with all of this, except for the BBB. I learned years ago that they are not about the consumer, but a protection racket for member businesses. Reports get "lost."
Thanks. I posted on their facebook asking who to contact, they replied in minutes with an email add. I have now emailed them scanned copies of the bill and photos of other nails found in the lot. Hopefully they do right!
I agree with Paula. Go for it and don't stop until you recoup your losses. If they don't listen, be sure to leave an honest review on the hotel's website.
If corporate ioes nothing, I would try small claims court
Here is the skinny. If some jackass of a patron or visitor had just then dumped the nails there then why would the hotel be responsible? If it was the hotel or they had been there long enough for the hotel to know about and the hotel failed to take responsible action then who should be responsible?
Most property proprietors from grocery stores to business offices maintain a "sweep sheet" and this tells employees how often to check for hazards and clean them up. Failure to maintain such or to follow it would show carelessness or negligence on behalf of the hotel.
Those are your good neighbor rules of thumb.
Not Sure. I would think proving negligence would enter the picture somewhere while customer satisfaction does as well.
Thanks. Customer service is exactly what I mentioned in my email. 2 different shifts of staff didn't even care that it happened there. poor customer service.
Have you heard anything Peeples from their Corporate? I hope so . . .
by Rebecca Mealey 6 years ago
Not enough meat and potatoes here for a full-blown Hub about, but I am finding that breaking Hubs with long text in capsules up and making new text capsules seems to be helping sleeper Hubs come back to life. Also, adding titles to photos. People want short paragraphs!
by deergha 6 years ago
History repeats itself - do you believe?Anything that happened to you ever that you want to believe it?
by Jule Romans 8 years ago
Just wondering. I know VERY LITTLE about html, but when I looked at the HTML editor, it was a mess! So i used the cleanup button and it looked much better. I did this throughout the text capsules in several hubs. I figure it's a good thing to do, anyway-- less garbage is always good, right?
by DawnsWatch 7 years ago
Cleaning up now that my youngest is off to college, another mom suggested Spotmau to get the "virtual dust bunnies" off my computer. Here is the link, - - - <snipped link> - - - Problem is I have more than excessive games there is also a Canadian Pharmacy lurking that...
by Chitrangada Sharan 6 years ago
Do you allow your children to take their own decisions?What in your opinion is the right age, when the children should be encouraged to take their decisions?
by Elizabeth99 5 years ago
What is the best software for cleaning up my mac?
Copyright © 2019 HubPages Inc. and respective owners. Other product and company names shown may be trademarks of their respective owners. HubPages® is a registered Service Mark of HubPages, Inc. HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.
HubPages Inc, a part of Maven Inc.
|HubPages Device ID||This is used to identify particular browsers or devices when the access the service, and is used for security reasons.|
|Login||This is necessary to sign in to the HubPages Service.|
|HubPages Traffic Pixel||This is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.|
|Remarketing Pixels||We may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.|
|Conversion Tracking Pixels||We may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.|