I have several friends who work with customer service, which the company they work for is very centered on customer satisfaction. I do not have any problems with customer satisfaction, but letâ��s talk about the other people on the other side of the phone. I recently called one of my utility companies the other day. First you had to dribble the automated system, do the guess work just to get a live person on the phone. I explained my problem only to find out she was not the person I need to speak with, without even telling me to hold she just transferred my call. After been transferred tree times, I finally was speaking with the person who I thought could help me. Only to find out she had to give me a different phone number to call and she could not transfer me. That was thirty-five minutes of my time which my problems was still sitting on my mind to be solved.
I guess I should be grateful that at least I got to speak with a live person; most companies do not even offer that.
But I ask myself, were the customer service in all this? I thought that was why the employees were there for!
I feel for you! I am a Customer Service Representative and I have been in your shoes many times as well. I recently had to deal with the cell phone company regarding an old issue. I am so tired of dealing with it, but yet, I have my principal.
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