Automatically marked spam

1. 81

   blessedmommyposted 16 years ago

   I had someone leave some nice comments on a couple of my hubs and they were automatically shown as spam and automatically denied without my doing it.   I went ahead and approved one of the comments, and the next time I checked it was automatically marked spam again and denied.  I checked this person's hubtivity, and it seems that every comment that they have made has been shown as unapproved.  I was wondering if this person has been blocked from making comments somehow.  Also, I believe this person had joined my fan club and now they are not.  I am assuming that this person thinks that I deliberately disapproved of the nice comments and quit my fan club.   I have also had the auto deny come up on another nice comment before.  Anybody else had this happen?
   NOTE:  These people were not self-promoting.

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2. 75

   Lissieposted 16 years ago

   I had the same thing a few hours ago - I checked the person's profile and they had no hubs but had made lots and lots of comments  -which I assume is what has got them flagged

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3. STAFF

   pauldeedsposted 16 years ago

   There any many possibilities. 
   
   1. Every comment is passed through a spam filter.  If the filter concludes that it is spam, it is directly categorized as spam.
   
   2. If a user is banned from HubPages for some reason, there comments are generally all marked as spam.  We often are forced to ban people that attempt to abuse HubPages and/or violate the HubPages rules.
   
   3. There are some users that leave many generic, "nice hub, thanks" type comments on hundreds and hundreds of hubs.  While your hub may in fact be nice, people that do this often don't really care about your hub at all -- they have an ulterior motive, which is to get a back link to their profile page.  This kind of behavior is borderline abuse, and their comments may have all been removed based on our judgement of the situation.
   
   You can approve or delete comments that have been identified as spam on the moderate comment page.  It's a good idea to check for comments there from time to time.

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4. 75

   Lissieposted 16 years ago

   Paul I noticed that the comments which had been marked as Spam where not on my moderate comments page - but I had had an email notifying me of them, if I hadn't seen the email I woudln't have know that they were there

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5. 81

   blessedmommyposted 16 years ago

   Thanks, Lissie.  This person didn't have any hubs either, come to think about it. 
   I didn't receive e-mails telling me about them, I just happened to see them.
   
   Thanks  Paul, for taking the time to answer my questions.  These explanations really make sense.

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6. STAFF

   pauldeedsposted 16 years ago

   If a comment is identified as spam at the time it is made by our spam filter, you will not get an email about it.  If it is identified some time after it is made (which is fairly uncommon), you will have gotten an email but it will no longer appear on the hub.
   
   The comment moderation page (not the hub itself) will always have all comments that you haven't deleted -- you just have to select the appropriate drop down.

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