Accidentally Erased Password. Need Help!!

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   BakulaJean123posted 5 years ago

   This is Jean Bakula. I wanted to change my password, as it was on automatic, and I forgot what it really was. I have been on HP for eight years. I have been locked out of my account for 48 hours now. I've tried numerous times to create a new password, and am supposed to get a 4 digit code which allows me to do this. I am not being answered.
   
   Is everyone on vacation? I have sent messages to team@hubpages.com at least 10 times, and have called the phone number, which allows me to leave a message. This is a simple, password change which normally is done by bot. Am I going to be ignored until after New Year's? I would appreciate some assistance from the TEAM.
   
   Obviously, I had to create a new account to get attention. Jean

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2. 93

   Titiaposted 5 years ago

   Oh dear, I hope for you they're not all on vacation. I'm on automatic too but I always keep a list of all my login names and passwords of websites and all other things in case I need them.

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      BakulaJean123posted 5 years agoin reply to this

      I'm beginning to suspect there's NOT ONE PERSON on duty, checking anything on this site. This is a simple case of someone or a bot sending me a four digit number so I can reset my password. I had to post an article, and jump through all kinds of hoops to make a new A/C that I only opened to try to get in. But I can only access a few things, I can't get into my real account anyway, after all that. I get around 50 questions a day from my readers, so I guess they don't care who they lose. Thanks for at least answering!

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         Jean Bakulaposted 5 years agoin reply to this

         I managed to get into my real account. Google stored a password and filled it in for me. The issue now is that I can get into the A/C, but can't sign out. I STILL don't know what my real password is.
         
         The team did answer me, but it was not really an answer. They tell me to click the link where you need password help, but in turn, HP is supposed to email me a 4 digit code. THIS WAS NEVER DONE.

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   psycheskinnerposted 5 years ago

   It is an automatic process, did you check which email your account uses?

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      Jean Bakulaposted 5 years agoin reply to this

      Yes, that's finally how I got in. I went back to an older browser I used to use, and got in under my old User Name. But I got answers from HP which were both wrong. First I was told that they didn't lock me out (officially I still can't get in the usual way). The bot never sent me the four digit code I needed, although they swear it was sent many times. This has been going on since yesterday. I finally got a link to change the password to something else, all I wanted in the first place. But I don't understand why something which is a simple, automated process on any other site, had to be so difficult here. Thanks for taking the time to answer. I think it will be OK now.

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         samanthacubbisonposted 5 years agoin reply to this

         I hope you can understand that most of the team is spending well-deserved time with their loved ones on account of the holidays. I assure you, we did not manually lock you out. If you plug in the wrong password too many times, that can happen via an automated process. In the future, the link sent to you is the same as the one found below the login box, where it says "Can't Access Your Account." Though we cannot monitor the status of said email, it should lead you through the correct process. But if not, we can always troubleshoot together.

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         1. 92

            Jean Bakulaposted 5 years agoin reply to this

            Of course I understand the team is enjoying the holiday season. I just don't understand why a simple, automated password bot which was supposed to give me a code, failed, and turned into such a long and difficult process.
            
            There should be an easier way to access and change our password if we need to, Samantha. The bot never sent me a four digit code, and none of you should have had to be involved. Instead, I had to open another account to get in. Since the Q&A feature began, when I finally got to it, I had hours worth of questions to answer, and had to delete many of them as I don't have time during this holiday season either. I also have loved ones. I still have not been sent a code, although finally hours after I called CA and sent emails about ten times, someone sent me a link to set a new password.
            
            I'll try the link tomorrow or after the holidays, but don't pretend the automated system worked or anyone tried to help me, because the system never even launched a code even before I got locked out, as it should have. The process isn't working properly. This is not acceptable.

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            1. 92

               Jean Bakulaposted 5 years agoin reply to this

               It's 24 hours later, and the automated bot IS STILL NOT WORKING. Can't somebody override this thing? I used the link that was sent as a result of my emails and call. The same issue exists, I click "Can't Access the Account", and am supposed to receive a four digit verification code. None is ever sent.

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                  theraggededgeposted 5 years agoin reply to this

                  You're right. It's not working. I just tried it. No email received.
                  
                  Update: an hour later and still no email.

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                     theraggededgeposted 5 years agoin reply to this

                     Update on the update. Five hours later. No code.

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                        samanthacubbisonposted 5 years agoin reply to this

                        Ok guys, me and an engineer have tried going through the process and it worked for both of us. Are you using the SAME email address that you signed up with? You mentioned a 4 digit code, are you sending it to your phone? I got a longer code than that.
                        
                        I also see that both of the emails associated with your accounts bounce every time we send out the newsletter. This could be an issue where because your email won't accept the newsletter, it also won't accept the reset code. I'll get back to you on that.
                        
                        Here's a pic of the email I got immediately:
                        
                        

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                           samanthacubbisonposted 5 years agoin reply to this

                           Can you both try doing it again?

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                              theraggededgeposted 5 years agoin reply to this

                              Yes, it worked this time. Email arrived immediately.
                              
                              Have no idea why the newsletter is bouncing. My email address is working fine

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                              Jean Bakulaposted 5 years agoin reply to this

                              Dear Samantha,
                              
                              It's 10:30 PM of 12/29, and I have been able to get in the normal way now! I got a verification code, 9 digits, and have been able to set a new password (and wrote the thing down)! I am not sure about the newsletter thing, I've had this password for many years, and never got that, but I am here every day for at least a bit to keep up.
                              
                              Thanks for your assistance in this matter. I really do love writing on HP. Actually much of my frustration was that I made the highest dollar amount EVER, and I wanted to see my stats by day! I could only see the total by the Paypal notification. My intention was not to take you away from your holiday time, or to diss HP. I am so excited that new writing ideas are dancing in my head! I wish all the staff at HP the best of everything in the New Year.
                              
                              Also thanks to all the vigilant writers who kept the thread going and tried to help me.

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                                 littlethingposted 5 years agoin reply to this

                                 Awesome! So glad you could get back in. Look forward to seeing your new articles!

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                        Jean Bakulaposted 5 years agoin reply to this

                        You are such a "good witch" Bev. You truly have the kindest heart!

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   littlethingposted 5 years ago

   This might be a silly question, and forgive me if it is. Did you check the spam folder? Nine times out of ten, Hubpages emails will go to my inbox. Then the tenth time it ends up in spam and I have to go looking. Your filter settings might be catching the email and bouncing it as well.

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      theraggededgeposted 5 years agoin reply to this

      I don't have one. All emails come to my Inbox.
      
      It's not a silly question; it's the first thing I wondered about Jean's missing code. That's why I tried it myself, without actually completing the process of resetting my password.

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      Jean Bakulaposted 5 years agoin reply to this

      That's not silly at all, I did think of it in the first few minutes, and kept checking. But nothing really goes to my spam forlder. Thank you for trying to help though, littlething.

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