help, the amazon capsules show no products this morning!

1. 84

   rebekahELLEposted 14 years ago

   I have just checked my latest hub about love quotes ...  and I had 2 amazon capsules with products. now they are not showing, saying there are no amazon results.
   
   I don't have time to fill them back up now, has anyone had this happen before?

   replyreport
   1. 57

      Diskobolosposted 14 years agoin reply to this

      That really is a serious problem!

      replyreport
   2. 58

      nick071438posted 14 years agoin reply to this

      A few days back I noticed the same problem akin to those presented herein- missing amazon products.  I was dismayed.  I thought it was my mistake.  I had to press edit and save buttons to no avail.  I thought I had the amazon products displayed without logging in to my amazon associate account, so the day after I logged in to my amazon account, edit the capsule and renewed displaying products.  I thought I had the problem solved.  However- after reading this particular forum- I came to realize that I was not alone bothered by this problem; that something abnormal in our operations could be traced back to hubpages.  Is my contention correct?

      replyreport
2. 84

   rebekahELLEposted 14 years ago

   also on my hans zimmer hub?

   replyreport
3. 0

   blogsiteposted 14 years ago

   Me too, Amazon capsules don't works in hubpages

   replyreport
4. 86

   AdeleCosgroveBrayposted 14 years ago

   Maybe this is a problem at Amazon's end of things?  My Amazon product links are mostly missing too.

   replyreport
5. 63

   prettydarkhorseposted 14 years ago

   some are ok, some arent,. specially those which are not books huh,

   replyreport
6. 0

   Janettaposted 14 years ago

   well the good news is that all the products'URLs are still there, so after the problem is fixed, your products should show back up

   replyreport
   1. 56

      burakyilmazposted 14 years agoin reply to this

      You are right. All our capsule information is in Hubpages database. When they fix the module code, we will all take the working Amazon capsules back

      replyreport
7. 56

   burakyilmazposted 14 years ago

   Hubpages Amazon capsule has a problem. Whether you use direct product link or keywords, some of them expire unless you change the keywords or the product ASINs regularly
   
   I think Hubpages developers soon will resolve the situation.

   replyreport
8. 89

   SimeyCposted 14 years ago

   Yep - I only seem to be missing the links for books - unfortunately I have quite a few Hubs that have links to books so I hope it is fixed soon!!!

   replyreport
9. 94

   Susana Sposted 14 years ago

   I emailed hubpages earlier to ask if it was a problem at their end, hope for a reply soon.

   replyreport
10. 0

    girly_girl09posted 14 years ago

    just noticed this. Amazon is gone on most of my hubs, although one of my newer hubs with grocery items seems to be displaying properly. odd.

    replyreport
11. 75

    Peter Dickinsonposted 14 years ago

    I am having the same problem today. When I let the pod choose I get results but when I choose there is nothing. I hope it gets sorted soon.

    replyreport
12. 76

    NaomiRposted 14 years ago

    About half of mine are fine and the rest are blank. This is weird. I hope it gets fixed soon.

    replyreport
13. 84

    rebekahELLEposted 14 years ago

    I had to go look for my son's blind cat...
    
    so others are having this problem also, hope it is resolved soon.
    I have never noticed this problem before as I often check my hubs.
    
    thanks for helping.

    replyreport
    1. 78

       G Miahposted 14 years agoin reply to this

       I can breath! I thought i violated someone's t&cs!

       replyreport
14. 70

    Cagsilposted 14 years ago

    For the last 5 days consecutively, I have had to reset Amazon capsules on my hubs. It is beginning to be a bother.
    
    There is no reason why these modules/capsules keep resetting themselves.
    
    I have capsules on some hubs, using the exact same keywords, and the products are showing up on those hubs, but not on others.

    replyreport
    1. 0

       shazwellynposted 14 years agoin reply to this

       I hope that we dont have to reset them?

       replyreport
       1. 70

          Cagsilposted 14 years agoin reply to this

          My point is they are resetting on their own. This is a problem because it leaves wide-open white spaces/emptiness in certain areas of the Hubs.

          replyreport
          1. 0

             shazwellynposted 14 years agoin reply to this

             Some have now come back but I am still missing a few!  When I look in via edit, the listings are still there but not for the viewers out of this mode. 
             
             The hitch is lasting too long really.  What next?
             
             edit update... I have just read Paul's response from 15 hours ago... that is why some of my Amazon capsules are up and running but others arent. I wonder how long before the issue is resolved 100%?
             
             I also think the capsule problem might have an affect on the authur / hub score... mistakes in our hubs are penalised in search engines etc until the hub is crawled again.
             
             However, thank you Paul for responding to our concerns so quickly - I know that the staff will be working hard to fix the problems x

             replyreport
15. 0

    shazwellynposted 14 years ago

    bleeding norah!  Mine have all gone as well!  Not good

    replyreport
16. 84

    rebekahELLEposted 14 years ago

    I just sent a message to amazon describing the problem. It is rather strange as the URL's are still in the capsule, but nothing is showing.

    replyreport
17. 0

    Nelle Hoxieposted 14 years ago

    welcome to the wonderful world of online marketing. It's in the best interest of both HP and Amazon to fix things. So I'm sure the right people are working on it.
    
    Although some of my product is showing. Might just be out-of-date links. Another joy of online marketing.

    replyreport
    1. 84

       rebekahELLEposted 14 years agoin reply to this

       I guess we'll see. they do respond quickly. I already got one response, but I had given them my profile link instead of a specific hub link. the thing is, it seems to have happened to many people on the same day. the hub I just published has no results shown, yet I just picked the products a few days ago.

       replyreport
    2. 63

       prettydarkhorseposted 14 years agoin reply to this

       thanks Nelle, is it advisable to fix it now and put the item one by one or just wait for it,

       replyreport
    3. 61

       bbpaula888posted 14 years agoin reply to this

       Hi! I'm new here and I don't know how the Amazon capsules work.  Do  I have to go to Amazon first and search for products I want to advertise on my capsule or would the capsules do that automatically?  Is it ok if my content doesn't have anything to do with the Amazon products?
       
       Thanks!
       Claire

       replyreport
       1. 86

          AdeleCosgroveBrayposted 14 years agoin reply to this

          You can opt for any of those choices, Claire. 
          
          You can only potentially earn money from advertising Amazon's capsules if you first become an Amazon Associate.  Do this by clicking on the affiliate settings option in "My Account", and follow the instructions there.
          
          If you add an Amazon capsule to a Hubpage, you're given the choice of choosing items from Amazon yourself, by browing Amazon then using Copy & Paste to put the URL or ISBN number into the Amazon capsule.  Or you can opt to type keywords into the capsule and Amazon will pick things automatically.
          
          You don't have to add an Amazon capsule to every Hubpage, or even any Hubpage ever if you don't want to.  It's up to you.

          replyreport
18. 78

    kirstenblogposted 14 years ago

    This might be why my amazon traffic has dropped I hope it gets fixed soon
    
    I also have ordered items that have not been shipped and its like 2 weeks now in the ordered section
    
    Some confusing stuff, just have to be patient I guess

    replyreport
19. 84

    rebekahELLEposted 14 years ago

    here is the response I just received from Amazon:
    
    Hello,
    
    It looks like the error with the Amazon Capsule. As that is not offered by our
    program but hubpages you will need to contact them and let them know. You can
    try using the link building tools in Associate Central and adding those links to
    your hubs and see if those work. You can also post in the forums on Associate
    Central and maybe someone there knows a work around.
    
    I hope this information has been helpful. If you need to contact us back, you
    can do so by using the secure form at the following specialized link to ensure
    we receive your message:
    
    
    {?? help from HP staff?}

    replyreport
    1. 79

       brimancandyposted 14 years agoin reply to this

       This is the exact same message they sent me, when I asked them why I wasn't getting any traffic. I think they are attempting to get people to use more of their services by making it difficult for our capsules to work at hubpages.
       
       They also suggested that I use their link building tools, like the stripe. or whatever. No real answer.

       replyreport
20. 59

    Dao Hoaposted 14 years ago

    I sent them an email yesterday too.

    replyreport
21. STAFF

    pauldeedsposted 14 years ago

    The problem is fixed, but because of various levels of caching that occur, it may be some time before all the Amazon capsules are displaying correctly again.   There is no need for you to change the configuration of your capsules.

    replyreport
    1. 74

       WriteAngledposted 14 years agoin reply to this

       Thank you very much, Paul

       replyreport
    2. 84

       rebekahELLEposted 14 years agoin reply to this

       thanks so much Paul! my latest one is up again, but the Zimmer one is still missing a couple. I'll be patient. we appreciate your help.

       replyreport
    3. 70

       wyanjenposted 14 years agoin reply to this

       Patience...
       
       

       replyreport
       1. 61

          DeanKeaton259posted 14 years agoin reply to this

          I didn't realize that Paul Deeds was in fact HubPages staff. I think he needs a more brightly colored avatar to stand out on the forums. The small greyish "hubpages staff" by his name is very easy to miss.

          replyreport
    4. 62

       Mama Sezposted 14 years agoin reply to this

       Hi Paul, I got mine fixed yesterday with some tweaking, but now it's back to no display.  It feels like the hubs were being rotated to "ok" and "not ok" in terms of amazon capsule display.  Only two of my hubs have displays now, the others are problematic.  FYI

       replyreport
22. 78

    frogdroppingposted 14 years ago

    Another thankyou from me - especially as we won't have to reset anything. Big thanks

    replyreport
23. 60

    Isabelle22posted 14 years ago

    Mine are now fixed after they all disappeared. Yayyyy!!!

    replyreport
24. 79

    marcofratelliposted 14 years ago

    Thanks guys. Seems like it's only a matter of time now.

    replyreport
25. 70

    Cagsilposted 14 years ago

    Thank you Paul.

    replyreport
26. 69

    Anamika Sposted 14 years ago

    I just noticed it too...

    replyreport
27. 64

    ninjacrazeposted 14 years ago

    same with me

    replyreport
28. 89

    RedElfposted 14 years ago

    Not out of date on my hubs, though I have had that happen, too. This was brand new product, Nelle - I haven't checked them all bu the new ones are having problems. As soon as I went into edit mode, the product showed up, so I hope it stays - otherwise pain inna butt ;(

    replyreport
29. 61

    DeanKeaton259posted 14 years ago

    Mine are all still broken. WTF... They show up in edit mode, but not in preview or when published... The links are good, the products are currently offered. The capsules are the problem! I suspect HubPages is to blame here, not Amazon.

    replyreport
30. 70

    wyanjenposted 14 years ago

    
    
    Yes, he needs a big ol' halo.

    replyreport
31. 0

    Audreveaposted 14 years ago

    Mine aren't fixed

    replyreport
32. 60

    dave01012posted 14 years ago

    mine still aren't working

    replyreport
33. 70

    cindyvineposted 14 years ago

    some that were gone have come back and others that were here have gone, but I'm not to fazed as am having a chillaxing weekend.

    replyreport
34. 79

    brimancandyposted 14 years ago

    I just tried to edit my hubs, and my ads all show up in edit mode. When I finish editing I go back to my hub, and the ads are gone again. My ads are not showing on any of my hubs.

    replyreport
    1. 0

       mtsi1098posted 14 years agoin reply to this

       same for me...just as well though amazon is not working for me

       replyreport
35. 0

    shazwellynposted 14 years ago

    Still problems with the capsule.  Surely hubpages actions would have filtered through by now?x

    replyreport
36. 59

    Dao Hoaposted 14 years ago

    I still have problem with Amazon and I got the same email like other hubbers from Amazon.
    
    We need help again if it was fixed before. Thanks Hp staff

    replyreport
    1. 0

       shazwellynposted 14 years agoin reply to this

       Ive contacted Paul Deeds again, just in case they think all is well and it still needs more work.  Im not sure if it being a weekend whether this will impact on a resolution or not? x

       replyreport
       1. 0

          shazwellynposted 14 years agoin reply to this

          replyreport
          1. 0

             mtsi1098posted 14 years agoin reply to this

             thanks for the follow up...

             replyreport
37. 90

    compu-smartposted 14 years ago

    BIG PROBLEM!!! Still no Amazon products showing on my hubs even after i reload them they have again dissapeared!!

    replyreport
38. 84

    rebekahELLEposted 14 years ago

    remember Paul's message said it still may take some time for all of the capsules to be fixed.
    
    I just checked a few of mine. one of them still has no products.
    patience on our part. I've made clicks, but still not one sale from amazon capsules.

    replyreport
    1. 64

       Money Glitchposted 14 years agoin reply to this

       Thanks for the latest update rebekahELLE, I too still have a few hubs in which the amazon capsules are not working...  I will check back later to see if there is another update!

       replyreport
39. 0

    shazwellynposted 14 years ago

    Still no resolve. I will see what it is like tomorrow x

    replyreport
40. 61

    Garnet Greeneposted 14 years ago

    One of my hubs was missing Amazon ads yesterday, and there back today. It's mysterious I guess.

    replyreport
41. 0

    Audreveaposted 14 years ago

    Mine are looking ok now. Hope I'm now speaking too soon ..

    replyreport
42. 62

    Mama Sezposted 14 years ago

    Amazon capsules now working in my hubs.  Thanks.

    replyreport
43. 0

    shazwellynposted 14 years ago

    Fingers crossed... all seems great now!

    replyreport
44. 60

    muratosposted 14 years ago

    i think this problem was solved. everything is working properly )

    replyreport
45. 75

    Peter Dickinsonposted 14 years ago

    The problem had gone yesterday but back again today.

    replyreport
46. 72

    thisisoliposted 14 years ago

    Still seems to be working fine here!
    
    Did notice a drop in earnings could do it though!

    replyreport