OK, I have written about my computer issue with Dell for the past 2 weeks.
New Hard drive, New OP system, New memory upgrade, new Motherboard on Friday......and a few hours ago...A TOTAL CRASH!!! Now they say my NEW hard drive has crashed!!!!!!
Even would not boot up!
Called Tech and I let them have it!!! I was pissed and they caught it big time.
They are going to replace total computer...But....2-3 weeks????? Two weeks already and another two to three weeks? What a joke!!!!! I paid good money for this computer. They advertise in their TV commercials 24 hour service...BUT...reality...2-3 weeks!?!?!?!?
I did let them know that the Better Business Bureau will get a phone call Monday morning, My lawyer Monday morning, the state TV's customer consumer line and that I will be writing a DELL Review online. They still say 2-3 weeks!!!!!
I will not settle for that!!!
As a guess....I (thank God I did not send back the OLD hard drive yet......I replaced the NEW hard drive with the OLD defective hard drive which will run off the Vista disk) and I am online.
Dell Computers are the worst computers One can buy!!!!!Of course they will send a tech with ALL refurbished parts by mid-week and THEY hope this will give me a computer until the NEW(Cough-'Refurbished computer') arrives.
I am not that gullible!!!!! I will let a lawyer deal with this. I want a Computer I Paid for that works! I will not settle.
Dell will feel my wrath!!!
I've had a Dell computer for a year or two now. The only real problem I had with it was that Dell kind of screwed me because they used different sized parts than a normal computer would have. So when I went to put in a new graphics card it wouldn't fit, I had to overhaul basically everything inside except the hard drive which set me back a couple hundred bucks.
I would not buy another Dell, ever.
I feel your pain - one thing's for sure: I won't be buying a Dell computer in the future!
If you're not bothered about whether you have a desktop or laptop PC, and you only need it for everyday stuff like Internet browsing/email/wordprocessing etc. (as opposed to memory-hungry stuff like games), then I actually think it's worth buying a 2nd hand PC.
I bought a refurbished desktop a couple of months back to use as a backup machine, from a company that specialises in refurbished and ex-corporate equipment. It cost the princely sum of £39.99 including VAT and delivery, and had Windows XP pre-installed. (Mind you it was just a system unit, but I already had a perfectly good keyboard and monitor anyway.)
Which model do you have? I have the Inspiron 1520 series. I am actually shocked at all the issues I have had. I wish I had your luck with dell!
What really pisses me off (sorry for the language) is the TV Ads for the 24 hours service and then I get 2-3 weeks from the tech support!!! This is fraud advertisement. I paid for the 24 hour service and I am not receiving what I paid for.
they will say they have given you service within 24 hours, but fixing the problem may take longer. I guess it's the word 'service' and exactly how they define it.
I don't use Dell. we have imacs and the laptop is toshiba.
good luck! hope you get what you want!
I have an XPS M1330. It does get very hot at times but really hasn't given me any problems.
I take it that is a newer model than mine? Mine gets hot also. I have had several techs come to the house the past two weeks and then after a few hours after they leave...computer break down again.
I finally put in the old hard drive...it will run Off of the Vista disk. But...online is the only thing I can do with this. I cannot do anything else. I use my computer for business, but I can't do that even now until I get this fixed. I am two weeks behind and sounds like 2-3 weeks more behind. It will cost me 2 computers in price to pay for the labor/work to have computer files updated when I get a computer that actually works.
Like I said earlier...I wish I had your luck! What is your secret? lol Please!!!!!
I really don't know. I do know that I had problems with my first Dell laptop and had to send it back for repairs. I did get it back in 2 days though. Maybe Dell Canada has better service
Mine is a dell inspiron 1545. It is just over a year old and so far no issues at all.
I know many people have issues with dell but Im almost certain I would buy another one.
I have had a least 8 dells and they are no worse than anything else. I have worn some of them out but none of them ever broke when they were newish.
We only use Dell computers where I work and have for years. We love them. I bought a Dell for home in July 08 and have not had one single problem with it.
I'm sorry you've been having problems Michael. Hopefully, it'll all get sorted out soon!
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