11 days...2 new keyboards, new hard drive (2nd in a year), LCD replaced last year, Vista crashed and new hard drive came with Vista and using new Vista until full install of Win 7 arrives.....tonight...part of keyboard stops working again!!!!!
Spent last 3 hours on phone with Dell (India again) about computer. "AGAIN"
This has become a daily occurence the past 11 days.
Dell tech suggest a computer replacement with a refurbished computer!
I don't think so!!!!! If anything like cell phones you are far worse off and then your warranty is down the drain and you get screwed!
Once again a tech will come to the house this week and THIS TIME...MotherBoard will be replaced.
Gee...I thought Dell was supposed to be a Quality Brand Computer.
When all is done...I will have to write a HUB about my experience with Dell, their customer service and their quality of computer. Task, tsk...will not be a very good review I can say now. May even give a report to BBB.(Better Business Bureau)
If you sell low quality products you should sell them at a Cheap price!
Dell a quality brand? LOL.
Dell's are only better then eMachines.
Get a sony im on year 5 or 6 now. No upgrades running xp.
I am starting to regret the Dell. I liked XP. Wish I had XP again...better yet...Windows 98 SE
True Michael 98 was lightweight and used a tiny amount of resources. XP was quite reliable if a bit hungrier on resources.
Many brand name computers have all sorts of lockouts built in to the bios that prevent us from changing components without changing settings on the motherboard with dip switches etc.
I only buy Toshiba in laptops, and definitely no brand names in desktops. Never get a problem I can't solve that way.
I am just sick about the investment in this computer and now with all the problems with it. You wouldn't believe how slow it is running even now. I am having to even use IE since Firefox will not run with my Operating System anymore. My antivirus will not download or install...even my internet provider takes several times to get online and then I am booted consistently...part of the motherboard issue I was told.
Ya join the club. I will never buy a dell again. They are cheap pieces of crap. All the components are cheapest they can find. Ram is cheap. Just do a searc on google for dell computer review. I wish I did before I bought mine. BBB dont even bother. They are like D- rating already.
I don't like to endorse a company solely on such little experience, but I do know Sony's are pro. Even this old 2 gb ram 3.40 ghz Pentium 4 processor computer is still kicking. With the same original keyboard and mouse!
This is really disturbing! I have recently purchased a dell inspiron notebook. I thought dell product is the best!
Nope, second to worse. IMO my friend has an eMachines he got for $200 that worked better and longer then a $800 dell!
@Michael and Cupid
You get what you pay for. This sony desktop with keyboard, mouse, and monitor was about $1200. With computers you get what you pay for. Hell, even with usb flash drives if you get a Sandisk or PNY they will last a lot longer then some unheard of company. Even they break too believe it or not.
LOL< My is a laptop and I paid $1700 for mine! (With extras)
Well up here in Massachusetts we have a saying for that;
Pays to listen to customer feedback before buying. All them extras you put in were 2.5x the normal unscaled price.
Thanks thranax for the information. I have a compaq desktop that is working fine for 3 years. This notebook I have recently purchased.
I worked for a major competitor to geek squad, as part of our interview/assessment of the problem before sending a tech we had a basic survey.
The #1 computer brand that required service calls? You guessed it, Dell.
the stats are off because its such a popular brand but it still consistently ranked the highest in our problem brands.
The least service calls? Lenova (ex-IBM) -
*******the stats were modified to exclude user errors and virus removals.
Oh my...I wish I had known that!!!!! The only worse computer I have had than my Dell...was a compaq presario by HP. Their customer service really sucked and I could not get them to fulfill their warranty. I had to call a lawyer after 3 motherboards in 6 months and no computer working and finally trashed it and then...well, you know,,,the Dell.
I can't complain about my Dell Zino HD. Only issue I had that I forgot that this one came with vista which I don't like that much at all,specially when I play some online games and it searches for a better wireless connection about every 60 secs. So I decided to mess around with the hard drive to read xp and installed it on it and downloaded the xp drivers for it and now I love it much, since I can turn off the zero net config, or whatever its called on xp.
I will definitely do more research before I buy my next computer.
I am off for the night. Early day tomorrow. Thanks for the comments.
Wow. I'm glad to see this thread. Just last night I was looking at Dells (and a bunch of others) because I've decided I need a mini. So you folks have stopped me from making a mistake, apparently, although I'm leaning toward the HP (unless I hear otherwise). (Thanks )
My PC is an HP with Vista, and I absolutely love it (knock on wood). I have, however, gone through three keyboards in less than two years, with the Microsoft keyboard someone gave me at Christmas starting to lose its letters (too). The first keyboard broke, though. It was covered under the warranty and replaced with one that had keys that last about four months. (I know if I were faster with some kind of coating or cover for the keys/keyboards I could prevent this - but I don't think I should have to worry about letters falling off. The letters on old typewriters didn't fall off (or at least not in - like - 20 years).
Go Mac. Seriously. Never slows down, viruses are nonexistent and intuitive UI.
If you look for durability I suggest Lenovo thinkpad series not the ideapad, but quite pricey.
For budget laptop I will suggest Asus, they also have great gaming laptops. Not a usual brand I guest, but among gamers Asus is very recommended.
Skip the cheap stuff... look at the optiplex... business class computers. All computers can break, but I've had good luck with their business class machines as opposed to the consumer machines.
Dell doesn't really make computers. Most computers are just assembled in the Far East from as many as 25 different companies based on what you order.
by Michael Willis 8 years ago
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