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FIXED: Hub Groups not working

  1. Faith Reaper profile image88
    Faith Reaperposted 2 years ago

    I am not able to access any of my groups to place a hub under a certain group.  Is anyone else having trouble accessing your groups.  None of my groups are showing up at the moment for some reason.  Thank you for your help with this issue.

    1. bravewarrior profile image95
      bravewarriorposted 2 years ago in reply to this

      I haven't tried to post anything new today, but it sounds like the general CMS is not functional. That's not good!

      1. Faith Reaper profile image88
        Faith Reaperposted 2 years ago in reply to this

        No, that's not good, Sha.  Seems to be more than a normal amount of glitches here on HubPages here of late, with comments, links and now this.  Hopefully, they will get things worked out soon.

        1. bravewarrior profile image95
          bravewarriorposted 2 years ago in reply to this

          I agree, Faith. There are far too many glitches lately that prohibit posting.

          Are you going into Display Options to access your groups before you publish?

          1. Faith Reaper profile image88
            Faith Reaperposted 2 years ago in reply to this

            Oh, I forgot about that!  I will try that, as I have published!!!

            1. Faith Reaper profile image88
              Faith Reaperposted 2 years ago in reply to this

              I was able to go under Display Options and did place the hub in the appropriate group. However, I am unable to access my groups to view them.

              1. bravewarrior profile image95
                bravewarriorposted 2 years ago in reply to this

                Bummer. There seems to be a problem with the options in our Accounts.

                I really wish they'd get this crap worked out. I've seen so many forum subjects lately that deal with deficiencies in the many options and reports accessible through our accounts.

        2. Phyllis Doyle profile image93
          Phyllis Doyleposted 2 years ago in reply to this

          I hope they get these glitches fixed. Faith, I have been trying to post a comment on your "Memorable Lines of 2014" and it won't take - I type the comment, click submit, and am booted to the top of the page.

          1. Phyllis Doyle profile image93
            Phyllis Doyleposted 2 years ago in reply to this

            I just checked and all my groups, except one, are gone.

            I also noticed that maps and some photos are not showing in some hubs.

            I am signing out and will check back later to see how the site is doing.

            1. Faith Reaper profile image88
              Faith Reaperposted 2 years ago in reply to this

              Thanks for letting me know you are experiencing the same issues, Phyllis.

          2. Faith Reaper profile image88
            Faith Reaperposted 2 years ago in reply to this

            Oh, no! That's not good. Thank you for attempting to comment, Dear Phyllis! I had debated about posting at this time due to all the glitches going on. Guess I made the Wong decision ...

    2. colorfulone profile image88
      colorfuloneposted 2 years ago in reply to this

      I am not able to access my Groups at all, Faith and Shauna.

      1. Faith Reaper profile image88
        Faith Reaperposted 2 years ago in reply to this

        Thank you for letting us know, colorfulone.  Glad to know I am not the only one.

        1. colorfulone profile image88
          colorfuloneposted 2 years ago in reply to this

          You are welcome!
          It was working yesterday for me.

    3. TIMETRAVELER2 profile image94
      TIMETRAVELER2posted 2 years ago in reply to this

      Same here.  This problem began last night and still continues.

      1. Faith Reaper profile image88
        Faith Reaperposted 2 years ago in reply to this

        Yes, started then and continues. Seems to be the one glitch remaining among the many other glitches over the weekebd that seem to be fixed now.

    4. Matthew Meyer profile image78
      Matthew Meyerposted 2 years ago in reply to this

      Sorry for the early fix notice!

      This is a known issue and we are working on a fix and hope to deploy to the site soon. I will post an update here when the fix is live.

      Thanks for your continued patience!

      1. Faith Reaper profile image88
        Faith Reaperposted 2 years ago in reply to this

        Thanks Matthew!

      2. PegCole17 profile image91
        PegCole17posted 2 years ago in reply to this

        Thanks, Matthew.

    5. Matthew Meyer profile image78
      Matthew Meyerposted 2 years ago in reply to this

      Alright. This is now fixed. I tested and was able to add a new group and move Hubs to that group.

      Thanks for your patience!

      1. Faith Reaper profile image88
        Faith Reaperposted 2 years ago in reply to this

        Awesome!

      2. Glenn Stok profile image96
        Glenn Stokposted 2 years ago in reply to this

        Thank you Matt. It's looking good.

  2. The Examiner-1 profile image81
    The Examiner-1posted 2 years ago

    They must be 'upgrading', or whatever, that is the only reason I can think of for these different problems one by one. I tried but I could not access my Groups either no matter what I did.

    1. Faith Reaper profile image88
      Faith Reaperposted 2 years ago in reply to this

      Thanks, Kevin, for confirming.

      1. The Examiner-1 profile image81
        The Examiner-1posted 2 years ago in reply to this

        You are welcome Faith.

  3. paradigmsearch profile image90
    paradigmsearchposted 2 years ago

    Yep, the group page is defunct.

    The good news, the group function still seems to be working at the bottom of our hubs. So we are not losing any potential revenue during the glitch.

    1. Faith Reaper profile image88
      Faith Reaperposted 2 years ago in reply to this

      Thanks paradigmsearch,

      Now I am having a serious issue as no one is able to comment on my hub!  The comment section under edit mode is grayed-out?  I clicked on it to no avail, so I guess my hub will go into oblivion : (

  4. Glenn Stok profile image96
    Glenn Stokposted 2 years ago

    I'm noticing three things that are failing now.  The group maintenance page, the ability to select sub tabs on stats in hubs, and the ability to leave comments.  I wonder if these are related to a single bug.

    Hub Grouping is okay, it's just the maintenance page that's dead.

    1. Faith Reaper profile image88
      Faith Reaperposted 2 years ago in reply to this

      Yes, the bug must be a pretty powerful one to cause so many issues all at once.  I hope HP does not penalize our hubs and our scores due to this issue that is not our fault.  Thank you for letting us know all of this.

      1. PegCole17 profile image91
        PegCole17posted 2 years ago in reply to this

        The Group Management page feature is NOT working. Here is a screen capture as of 1/19/15.


        http://s2.hubimg.com/u/12141311_f1024.jpg

        I used to have about ten different groups. Now I have one: Book Reviews.

        1. Faith Reaper profile image88
          Faith Reaperposted 2 years ago in reply to this

          Yes, I am only showing one too, America?  So strange.  It is still the one glitch they still have not fixed.  So, when you publish a hub you cannot place the hub in a certain spot in one of your Groups between two related hubs.  However, you can go under Display Options in edit mode on your hub, to at least get it placed under the appropriate group.  If you go on your profile page you are showing Show All, you should be able to click another topic and all of your hubs that are under a certain should show up.  However, I just keep mine on Show All.  Others can, however, just go to a particular topic they are interested in reading.  It is not a good time, obviously, to publish a hub, as after publishling and finally being able to receive comments, and I have received many and tons of view, my hubber score went up to 93.  That is what it was at when I went to bed last night, and this morning it fell to 90, and now down again?  I have had hundreds of views, and so don't understand the problem of it dropping so much.

          1. PegCole17 profile image91
            PegCole17posted 2 years ago in reply to this

            Thanks, Faith. Yes, I usually assign the hub to an existing group when in edit mode, but today I wanted to add a new group and when I went to Groups under my account, only the one was there with no hubs underneath. I'm glad the Hub team is working on a fix.

            1. Faith Reaper profile image88
              Faith Reaperposted 2 years ago in reply to this

              Me too!

  5. paradigmsearch profile image90
    paradigmsearchposted 2 years ago

    I just did a test comment on someone's hub. No problems. Apparently Staff is alive and well and fixing things.

    1. Faith Reaper profile image88
      Faith Reaperposted 2 years ago in reply to this

      I sure hope they can fix my issues soon! Thanks.

  6. Glenn Stok profile image96
    Glenn Stokposted 2 years ago

    As of Sunday morning the group management page is still not working. But the other bugs have been fixed.

    1. Faith Reaper profile image88
      Faith Reaperposted 2 years ago in reply to this

      Hi Glenn, yes, all of the other glitches are dealt with except the Groups issue. I am so thankful that comments are now able to be left! That was a serious glitch.

  7. FatFreddysCat profile image96
    FatFreddysCatposted 2 years ago

    I just posted a new Hub and was unable to access my list of Groups to move it to the proper place. At least I know now that I'm not the only one it's happening to.

    1. Faith Reaper profile image88
      Faith Reaperposted 2 years ago in reply to this

      Yes, FatFreddysCat, I posted one yesterday and was unable to access my Groups, but you can go under edit mode in your hub and under Display Options, select the appropriate Group. However, it just will not be placed in between the hubs of your choosing at this time.

      1. Glenn Stok profile image96
        Glenn Stokposted 2 years ago in reply to this

        Yes we can select the group in edit mode, and that is still working. But, as you said Faith,  when I publish a new hub I always position it between two other hubs, in the selected group, that are most closely related. Presently that can't be done now without the group management page working.

        1. Faith Reaper profile image88
          Faith Reaperposted 2 years ago in reply to this

          Hi Glenn, Yes, that is what I like to do too, so that the other hubs are closely related topics. At the moment there is no way for that to done.

      2. FatFreddysCat profile image96
        FatFreddysCatposted 2 years ago in reply to this

        That'll work for now, I guess. Thanx for the tip.

        1. Faith Reaper profile image88
          Faith Reaperposted 2 years ago in reply to this

          You're welcome.

  8. NateB11 profile image93
    NateB11posted 2 years ago

    Glad I saw this because I just discovered the problem when I went to put a hub in a group on another account. I wondered what was going on.

    1. Faith Reaper profile image88
      Faith Reaperposted 2 years ago in reply to this

      Yes, it has been an issue over the weekend and still now, but they are working on it.

  9. PegCole17 profile image91
    PegCole17posted 2 years ago

    They're back! Hooray and thanks a bunch for the fix. Yeaaaa!

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