If you work in the customer service field, how do you deal with rude customers?
Tell the rude customer and call your supervisor so you won't any bad actions so you won't get in trouble
Be polite and maintain your poise. Try to understand what is his actual problem and try to help him. Be professional in your response. Usually a little bit of patience and tactfulness can get back to them normal. And they will apologize and appreciate you.
On the other hand, if it is not working and if it is still getting worse or very personal take it to your higher authorities.
Let them know you are generally concerned and never take it to heart. You can't please everybody but you can develop your own emotional intelligence to help better control your own emotions and understand the emotions of your customer to make the interaction beneficial to all parties involved.
While I was in the service we had the back up from our supervisors. But I found that patience, good listening skills and an attempt to make it right for everybody does help. Don't just see him/her as a bad customer, unless they are just totally out of line. Put yourself in their situation and ask yourself how you fould feel!
by Simone Haruko Smith4 years ago
What are your tips on providing great customer service and satisfaction? (Weekly Topic Inspiration)Like it or not, all of us both give and receive customer service. What is it that differentiates fantastic customer...
by JP Carlos3 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical...
by Susan Zutautas4 years ago
Do you find that customer service has diminished drastically in the past ten years?
by brittvan224 years ago
Is Good Customer Service Realistic?Is it ok to be disrespected as a valued customer?
by Tattler7 years ago
Do you have a rude customer service experience you would like to share with the world?Spill your guts, vent your heart out, tell all beware. Make retailers aware as consumers we have many opportunities as to where...
by Shadesbreath7 years ago
Ixxy made an interesting comment on a hub I wrote where I was having a little sarcastic melt down about the unfathomably horrific service I got from a visit to Lowes. I was going to respond to it in the comments,...
Copyright © 2018 HubPages Inc. and respective owners.
Other product and company names shown may be trademarks of their respective owners.
HubPages® is a registered Service Mark of HubPages, Inc.
HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.