As a customer, have you ever encountered an employee of a business who was offensive and rude?
Months ago I registered my son for summer activities during school break. The activity director asked me to call the main office and verify my son's enrollment for the last week because she didn't have him on the list. When I called today, I politely inquired whether the office could confirm my son's enrollment.
The employee answering the phone replied, "just calm down."
Having said nothing rude or dramatic, I was surprised she ignored my question and answered me with a command. A yes or no would have sufficed.
We used to go to a pub where the landlord insulted people on a regular basis. He was always grumpy. Funny thing was, his attitude got the place well known, it was always busy there.
Of course you are always going to encounter rude people as you go through life. You deal with them as you go. Sometimes it's best to ignore them, other times you must confront them. Personally, I'm a "confronter". I let such people know that I am the one who keeps them working, and if they can't handle that, they need to find a different job. Then I complain..in writing...to their employer, and that usually ends the problem.
My daughter bought a gift and presented it to her niece. The empty box was the gift. When she returned to store, no one apologized. Instead, several clerks laughed hysterically over the incident of the non gift
This is a daily event where I live and work. You will get the worst customer service, bad attitude, rude, offensive and just don't give a c&*& from employees and they realize that they are doing it but still do it because they don't like their employers and they think it will make them feel better if they make someone else's life miserable.
What ever happened to the day's when you would have a smiling person with a good customer service skills treating you like you meant something not just your money.
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