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Jumpy capsules when replying to comments, whether on hubs or elsewhere

  1. DzyMsLizzy profile image98
    DzyMsLizzyposted 5 years ago

    Here's an annoying glitch:

    Someone leaves a well-thought-out comment, and you wish to offer an in-kind reply.  However, after a few sentences, once the original visible space in the comment box is filled, all of a sudden further typing becomes very problematic, with the text jumping about like a flea on a hot stove! 
    Not only is this visually annoying and distracting, it also calls heavily on one's skills as a 'touch-typist,' for none of the text then being input is visible to the writer.  ALL of it falls below the visible portion of the text box for commenting.
    It does not appear to be a matter of a character-delimited field, (thank goodness!), for then no further input would be accepted at all. No, the text is accepted; it is just very difficult to follow what you are saying, and hard to proofread as well.

    This did not happen before!  I've noticed it in the last month or so.  Therfore, this is a glitch that needs to be fixed. 
    (It does not matter which browser I'm using--it happens across the board.)  It also happens on any and all hubs when leaving a lengthy comment, whether replying to a comment on one's own hub, or leaving a comment on someone else's.  Sometimes, it even happens in the forums, when using the 'edit post' feature.
    Is anyone else having this issue?

    1. Matthew Meyer profile image74
      Matthew Meyerposted 5 years agoin reply to this

      Sorry to hear about the problems you are experiencing making comments on the site.

      I tried to reproduce the issue you described in Internet Explorer 8 in Windows XP, but had no issue posting follow up comments on a Hub.

      Perhaps I am not understanding the issue fully.

      It looks like everyone who reported the issue in this forum thread are  using Internet Explorer 8.

      Does the issue persist if you use a different web browser?

      In general, our site works best with Firefox.

      You can download and install Firefox 13 from this site.

      If you are still having problems under Firefox, the next thing to try is clearing your browser cache.

      Clearing cache instructions:

      If upgrading the browsers and clearing the cache still doesn't resolve the problem, then we want to be able to reproduce the error or issues so we can document it and send it to our engineering team to be addressed.

      When does this occur? For every Hub?  For a subset?

      If one Hub, please provide a link (URL) for an example of a problematic Hub.

      Please provide a screenshot of the issue.
      Instructions on how to take a screenshot (use the Snipping Tools utility in Vista or Windows 7)

      It sounds like it may be something that a still image will not illustrate properly, then you can grab a screen movie of the issue using free software, like CamStudio:

      1. DzyMsLizzy profile image98
        DzyMsLizzyposted 5 years agoin reply to this

        not only would a still image not illustrate the issue properly, it is also impossible to capture unless you are actively typing, in which case, it would be impossible to simultaneously activate the suggested "CamStudio" type of screen capture.
        Someone would have to be standing over my shoulder watching as I type.
        I see another person has commented as to having the same issue. 
        As I stated originally, it happens regardless of which browser I'm using, and on any and all hubs on which I'm trying to leave a comment longer than the original visible space in the comment box.  This holds true whether leaving a longer comment on someone else's hub, or replying to a longer comment (or to several comments at once) on any of my own hubs.
        Each character that is input results in the screen "hopping" up and down, but never far enough to actually see the content being typed.

        1. PegCole17 profile image97
          PegCole17posted 5 years agoin reply to this

          Amen Ms. Lizzy. Me too. And it is a recent problem that has never happened over the past 2 years for me. I like your answer.

  2. PegCole17 profile image97
    PegCole17posted 5 years ago

    Yes, I am. And it is very difficult to post with the hopping action. I thought it was just me.

    1. Druid Dude profile image60
      Druid Dudeposted 5 years agoin reply to this