FIXED: Preview function not working today

1. 73

   SidKempposted 12 years ago

   All day today (9/24), I've been editing a hub, and every time I click Preview I get a blank Preview box with no text or images. My hub is http://hubpages.com/hubtool/edit/3381417 . I use Firefox 15.0.1 on Windows XP.

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   1. 73

      SidKempposted 12 years agoin reply to this

      next day, Tuesday 9/25, problem continues - no preview visible.

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      1. 70

         Matthew Meyerposted 12 years agoin reply to this

         Sorry to hear about the issues you are experiencing.
         
         The URL you provided is not an accessible one.
         What is the title of the Hub in question?
         
         Is this Hub the only one with the issue or are there others?
         
         Does the problem persist if you use clear the browser cache?
         What about if you use a different browser, like Google Chrome?

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         1. 73

            SidKempposted 12 years agoin reply to this

            Hi Matthew:
            
            I went ahead and published that one hub, and that is why the link did not work.
            
            I've tested it with several other of my unpublished hubs - the problem recurs any time I edit a hub and click preview.
            
            Got to run to a meeting now; I'll check clearing my cache later and let you know.
            
            It may be that this started with the upgrade to Firefox 15

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         2. 73

            SidKempposted 12 years agoin reply to this

            Hi Matthew:
            
            The problem persists after I clear the browser cache.
            
            I'm testing this on several unpublished hubs, and one unpublished one, as well. So far, the preview button always brings up a blank page. Here are some examples.
            
            hub link: http://sidkemp.hubpages.com/hub/Project … Definition
            click edit: http://hubpages.com/hubtool/edit/3347400
            click preview - blank page
            **
            hub link: http://sidkemp.hubpages.com/hub/Root-Ca … ss-Success
            click edit: http://hubpages.com/hubtool/edit/3374591
            click preview - blank page
            **
            I tried it with a published hub, too:
            http://sidkemp.hubpages.com/hub/Pieces- … ter-Hedges
            click edit: http://hubpages.com/hubtool/edit/3381417
            click preview - blank page
            
            I don't have easy access to Google Chrome, and the glitch does not stop me from writing, and I must publish 7 more hubs by 9/30 for the Apprenticeship Program, so I may not do other tests soon. I'll ask my wife to test her hub editing and post here, so you get an alternate browser.
            
            Again, my browser is 15.0.1, and the problem may have started with the upgrade to this version, and clearing the cache does not help.

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            1. 73

               SidKempposted 12 years agoin reply to this

               My wife, HubPages User KrisL, tried to edit one of her hubs and got a similar problem, but this one included an error message.
               
               She is using Internet Explorer 8, version 8.0.7600.16385
               
               Hub: http://krisl.hubpages.come/hub/kigo-sea … s-in-haiku
               click Edit: http://hubpages.com/hubtool/edit/3306336
               When she was in Edit mode, she clicked Preview and got this text in the Preview screen:
               [red button, white x}This content cannot be displayed in a frame
               To help protect the security of information you enter into this website, the publisher of this content does not allow it to be displayed in a frame.
               What you can try:
               Open this content in a new window
               
               When she clicks on "Open this content in a new window" the preview comes up correctly in a preview window.

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               1. 70

                  Matthew Meyerposted 12 years agoin reply to this

                  Thanks so much for the useful details.
                  I'm going to try to get access to an XP machine and do some testing later so we can get this to engineering to be addressed.

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                  1. 73

                     SidKempposted 12 years agoin reply to this

                     Important:
                     
                     My wife is running IE 8 on Windows 7 Virtual Machine on a Macintosh with an Intel R Core(tm) i5 processor, CPU 680 at 3.60 gHz. So her experience of the problem is not related to XP.

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            2. 70

               Matthew Meyerposted 12 years agoin reply to this

               I just tested IE9, Firefox 15.0.1, Chrome 21, and Opera 11 & 12.02 on two different Windows 7 machines (one 64 and one 32 bit) and as of yet have been unable to reproduce the problem you are experiencing. 
               
               I just tested Internet Explorer 8 and Firefox 15.0.1 in XP and still am unable to reproduce the issue people are experiencing.
               
               Only ideas I have now are limited system resources (RAM, CPU) or network issues as the preview loads for me, but sluggishly in certain browser/OS combinations (namely IE8 in XP).

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               1. 73

                  SidKempposted 12 years agoin reply to this

                  Hi Matthew - you Magician!
                  
                  I made no changes to my configuration between the preview function not working yesterday, and now. But now it works! The preview function just worked when I tested it today, even though you say you didn't do anything!
                  
                  I'll keep you posted if more trouble arises, and ask KrisL to check it on her system, too.
                  
                  Best,
                  Sid

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                     SidKempposted 12 years agoin reply to this

                     My wife confirms that the problem is solved on IE 8 on the Macintosh.

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2. 98

   savingkathyposted 12 years ago

   I was having the same problem with a hub I was working on this morning. I was unable to preview it by clicking on the preview button while in edit mode.

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   1. 70

      Matthew Meyerposted 12 years agoin reply to this

      Can you provide the operating system and web browser (including version) you are using?
      
      What is the URL for the problematic Hub?
      
      Does clearing your browser cache or using a different browser have any impact?

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      1. 98

         savingkathyposted 12 years agoin reply to this

         Everything seems to be fine with the preview function today.

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3. 82

   Nesbyteposted 12 years ago

   I'm having the same problem, using Opera. It's Hubpages, not the computer or browser. I guess they're overwhelmed today; apparently this is when the new profile rolls out to everyone who didn't already convert.

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   1. 70

      Matthew Meyerposted 12 years agoin reply to this

      What version of Opera and what operating system?

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