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HubPages Site Outage Friday Morning

  1. Simone Smith profile image92
    Simone Smithposted 5 years ago

    Hello everyone!

    I want to apologize for the site troubles we had this morning. Our main data center had an outage this morning that impacted all of HubPages.com.

    Your traffic stats and earnings will most likely be lower today because of the outage. 

    We work hard to keep the site available and are disappointed that something outside of our control caused the site issues today.

    According to Jay Reitz, who we all have to thank for seeing the site come back so quickly, the datacenter is reporting that the outage was caused by some corruption in a routing process running on one of their two core routers.  They're following up with the vendor and trying to determine how the corruption occurred and how to prevent it in the future.

    We will update you when we have more information, but in the meantime, I want to thank all of you for your patience and concern. Rest assured we do everything we can to keep hiccups like this to a minimum!

    At any rate, we are sincerely sorry for the inconvenience!
    Outages... heheheheh.... ^_^;;

    1. Denise Handlon profile image91
      Denise Handlonposted 5 years agoin reply to this

      Outage?  Problems?  Sorry, Simone...I was, ahem...busy doing other things and didn't notice.  sad        Well, happy that all's well that ends well.  smile   
      Enjoy your weekend.

      1. Simone Smith profile image92
        Simone Smithposted 5 years agoin reply to this

        Now THAT'S what I like to hear!!! Yeehaw!!!  big_smile

        1. Denise Handlon profile image91
          Denise Handlonposted 5 years agoin reply to this


    2. Deborah Brooks profile image80
      Deborah Brooksposted 5 years agoin reply to this

      Thank you so much For doing are you could get it up .   I really appreciate Your hard work.

    3. tammyswallow profile image94
      tammyswallowposted 5 years agoin reply to this

      Thanks for letting us know that. smile

    4. paradigmsearch profile image94
      paradigmsearchposted 5 years agoin reply to this

      Darn, I missed it. big_smile

      Thanks for posting. Like others, I thought my traffic drop meant that I was finally doomed. Glad it ain't so. smile

  2. Sherry Hewins profile image99
    Sherry Hewinsposted 5 years ago

    Thanks for the information. It's nice to be kept informed when these thing happen.

  3. Faith Reaper profile image89
    Faith Reaperposted 5 years ago

    Thanks so much for informing all of us here about what had happened.  Appreciate you very much.  Hooray for Jay!

  4. Rochelle Frank profile image94
    Rochelle Frankposted 5 years ago

    I'm an early riser-- so I did notice that the site was unavailable.( Dang those core router outage things... though I have no idea what they are) but I knew you would be back.
    Thanks for the update, smile

  5. David 470 profile image84
    David 470posted 5 years ago

    Thought my major traffic drop was Google related. Looks like it was not, thank god. I am still holding my breath, though.

    1. LucidDreams profile image71
      LucidDreamsposted 5 years agoin reply to this

      I thought so also, I am hoping it is just Hubpages and the traffic does come back. Looking at my daily stats for Hubpages, I was freaking out a bit.

    2. scoop profile image85
      scoopposted 5 years agoin reply to this

      It may be Google related because Google made changes to their algorithm, again. Other sites are reporting a drop in traffic too. The changes seem to have went into effect on Friday.

      1. IzzyM profile image89
        IzzyMposted 5 years agoin reply to this

        One seems to be happening now, but shouldn't affect hubbers.

        http://www.webpronews.com/matt-cutts-ju … ge-2012-09

    3. Novel Treasure profile image89
      Novel Treasureposted 5 years agoin reply to this

      I thought the same thing, so it's good to know that it was only a temporary drop...well hopefully smile

  6. vespawoolf profile image99
    vespawoolfposted 5 years ago

    Thanks for letting us know! Looks like my traffic problems are coming from all sides! Oh well...it'll all work out in the end. Enjoy your weekend!

  7. Rosie2010 profile image78
    Rosie2010posted 5 years ago

    I missed the outage this morning, but I'm glad to hear it's all good now.  Thanks for letting us know, Simone.  smile

  8. cclitgirl profile image95
    cclitgirlposted 5 years ago

    Aww, who doesn't get hiccups from time to time?  Thanks for all the hard work in getting things back up and running.  smile

  9. Barbara Kay profile image90
    Barbara Kayposted 5 years ago

    Thanks for letting us know. It is always nice to know what is happening.

    1. PegCole17 profile image96
      PegCole17posted 5 years agoin reply to this

      Ditto. The "oops" messages I got today when I was editing and the sluggish results make sense now. Thanks for keeping us informed. That is very much appreciated.

  10. twentyfive profile image80
    twentyfiveposted 5 years ago

    Thank you so much for telling us smile

  11. mary615 profile image97
    mary615posted 5 years ago

    Gee, I just thought it was my computer!  I blame everything on my computer....

  12. Azure11 profile image93
    Azure11posted 5 years ago

    When I worked in IT in a largish company we had many external client liaison websites and if any of those had gone down for 4 hours we would have been in big trouble. Hence we had a disaster recovery and back up plan to get them back online ASAP. Much as I appreciate that people would have made a big effort to get the site back up, firstly why did it take so long, secondly why was there no communication from any of the HubPages team pretty much until the problem being fixed and thirdly are other measures being put in place to make sure this doesn't happen again?

    The reason this really affected me was because once every 2 years my traffic multiplies by 10 for 4-5 days and this of course was the day it should have started doing this :-(

    HubPages is one of the biggest sites out there, surely it should not have been able to go down for 4 hours?!

  13. lobobrandon profile image92
    lobobrandonposted 5 years ago

    Lost around 15% of my traffic that day sad But, thanks for the info smile I was on when the site was out

  14. Good Guy profile image92
    Good Guyposted 5 years ago

    Looks like you people in the USA were lucky it happened in early hours.  Here in Malaysia it was peak hours from late afternoon till night.  Got me worried, as I was editing my hub and it failed to complete when I hit "done". Only managed to open this morning!!
    Thanks for the info.

    1. rebekahELLE profile image87
      rebekahELLEposted 5 years agoin reply to this

      But we receive traffic globally, so it was still a loss of traffic/earnings regardless of it being the wee hours on the US west coast.

      I was very surprised a staff response was not issued at an earlier time.  It would have been nice to know what happened.  In my three years here, the site has never been unavailable for over 4 hours, only for short maintenance time periods.  It's great to have it up and running again, but if there should be a next time, please let us know sooner than later. Thanks!

  15. rfmoran profile image89
    rfmoranposted 5 years ago

    I am shocked at the tepid response and cavalier attitude from Hubpages to this problem. Simone Smith contacts us some 12 hours AFTER the event to blame it on Cisco. Has anyone given an explanation to the broader HP community, not just people on the Apprenticeship program? It appears that management chooses to let the wee folk handle the problem by chatting among ourselves. Will any further explanation be forthcoming, or are we left with the report that Cisco did it so don't blame Hubpages?

    1. Doc Sonic profile image92
      Doc Sonicposted 5 years agoin reply to this

      I understand your frustration about the outage, but what more is there to explain? Simone has told us what happened, why it happened, and that they are working to put systems in place to prevent it from happening again in the future. She also apologized on behalf of HP. Like you, I think it would've helped to get the information out sooner, but other than that I don't know what else they should've done.

  16. internpete profile image93
    internpeteposted 5 years ago

    Thanks for keeping us updated about this.

  17. scoop profile image85
    scoopposted 5 years ago

    I don't think the outage had much effect on traffic. Google did another change to their algorithm, and many other sites have experienced a big drop in traffic. It's really unfortunate.

  18. scoop profile image85
    scoopposted 5 years ago

    I still think its Google related. There other articles on sites that are reporting major drop in traffic  I think Google went a bit overboard with this latest update hmm

    1. IzzyM profile image89
      IzzyMposted 5 years agoin reply to this

      Hopefully it will sort itself out soon smile

  19. paradigmsearch profile image94
    paradigmsearchposted 5 years ago


  20. WryLilt profile image92
    WryLiltposted 5 years ago

    I just thought it was my crappy internet connection again big_smile

  21. IzzyM profile image89
    IzzyMposted 5 years ago

    I don't know who wrote this piece, but it is interesting. http://expertscolumn.com/content/anothe … thm-change

    I thought it was just my more successful subdomains that had been hit, but it's not. It is across the board, so the site as a whole has been badly hit again.

    Here we go again.

    In case anyone missed it, Greekgeek posted the latest Quantcast results - http://www.quantcast.com/hubpages.com

    Let's hope it is only temporary.

    1. Just History profile image78
      Just Historyposted 5 years agoin reply to this

      My second sub domain has collapsed! The main account is ok ish just 20 per cent down- here we go again

      1. Just History profile image78
        Just Historyposted 5 years agoin reply to this

        whoops was in the wrong account when I posted, sorry

        It is this account that has colapsed- Case1worker seems to be  20 per cent down

      2. Azure11 profile image93
        Azure11posted 5 years agoin reply to this

        My second account has also collapsed from 2000 a day to 100+ right from when the outage hit. This is what I was afraid of.

  22. Greekgeek profile image95
    Greekgeekposted 5 years ago

    I've seen Hubpages connection hiccup this morning, kimberlie. If it caught you while you were editing, you may need to copy whatever you've written to a space window, close the hub editor and navigate back to it to get things reset. If that doesn't work try logging out and logging in again.

    What's odd is that the outage was on Friday, yet my daily traffic was also down by 2/5 on Saturday. Or were stats stuck?

    I am really not liking the look of Hubpages traffic this week on Quantcast. Hope it's just a temporary sag.

    ETA: cue twilight zone music; the post I was replying to seems to have disappeared.

    And while I'm at it -- expertscolumn.com is a very low-paying imititation of the Hubpages/Squidoo/Infobarrel model, so anyone could have posted that article. i would take it with a grain of salt, since it cites no official posts from Google or people who generally know what's going on in the SEO world. It might be true, but I want more evidence.

    It claims there was a Google algorithm change Friday, but that's not the whole story. Friday's algorithm change only targeted exact phrase domain names with lousy content. For example, someone might register a domain like "cheap-t-shirts.com" and then create a landing page with nothing but Adsense blocks on it, trying to cash in on a popular search.

    http://searchengineland.com/low-quality … get-134889

    I haven't seen any SEO news source say that the exact-match algo change also targeted subdomains, and even if it did, by and large, I think most hubbers aren't doing lousy content + an exact phrase match for their username. So HP should be immune from that Google algo tweak.

    1. IzzyM profile image89
      IzzyMposted 5 years agoin reply to this

      Thanks for that info, Greekgeek smile

      I must admit that the latest algo change should not have affected hubbers, yet it seemed to, as the traffic drop happened on the same day.

      But judging by this thread, http://hubpages.com/forum/topic/104227 , it has just been an accidental time collision that an algo change happened at the same time as a site change that may have impacted traffic.

      Fingers crossed the unravelling of the changes work!

  23. scoop profile image85
    scoopposted 5 years ago

    I doubt that Hubpages was immune from this tweak. Many other sites, including sub-domains have felt the impact of this recent Google change. Check out the official Google forum, and you will see plenty of website owners, with top level domains and with no keywords in their domain name, complain that their sites have dropped within Google search results.

    Unfortunately, nobody, not even SEO experts, can say for sure what is going on and what sort of sites have been affected due to this Google update. They can only speculate. Sure, Google said exact domain names would be the main target this time around, but judging from the decrease in traffic on many different sites, including sub-domains, I think this Google update went a bit too far. hmm

    1. Mmargie1966 profile image96
      Mmargie1966posted 5 years ago

      Thanks for the update.  I was wondering what in the world happened!! ?

    2. Peggy W profile image92
      Peggy Wposted 5 years ago

      Thanks for the update Simone.  I know that if the site is down it hurts everyone, so know that you guys at headquarters do everything within your power to avoid glitches like this.  Cute photo of consternation on your face!  smile

    3. mistyhorizon2003 profile image95
      mistyhorizon2003posted 5 years ago

      No worries, I am sure HP will be compensating us all financially for the lost hours as a goodwill gesture wink

      1. Rik Ravado profile image92
        Rik Ravadoposted 5 years agoin reply to this

        Good point, misty. I'll tip Paypal off to expect a hefty transfer in the next 24 hours! smile

    4. waynet profile image78
      waynetposted 5 years ago

      Well my traffic has halved on this account and my other 2....ah well!

    5. brettb profile image70
      brettbposted 5 years ago

      My Google traffic is 90% down and I can't see it ever recovering.

      What's the problem? Well there's just much better content out there these days.

    6. dhannyya profile image81
      dhannyyaposted 5 years ago

      my traffic also have been reduced to 50% after 28th sep....

    7. Azure11 profile image93
      Azure11posted 5 years ago

      I'm not surprised that a lot of people's traffic is down - surely if hubpages was down for 4 hours Google would pick up that a page that you were trying to find didn't exist and relegate it in the rankings. From what I have read if you back page from a google search very quickly (which you would obviously do if you got a page does not exist error like what happened on Friday) then you would be downgraded.  We just have to hope that Google forgives us at some point I guess (and it doesn't happen again...)

      1. WannaB Writer profile image92
        WannaB Writerposted 5 years agoin reply to this

        Maybe that explains why I'm only getting a fraction of my traffic this week.

        1. Imogen French profile image86
          Imogen Frenchposted 5 years agoin reply to this

          me too - traffic reduced to around half of its usual level in the past week. And it seems to be getting worse. What is going on? Hope it improves for all of us soon smile

    8. Doodlehead profile image78
      Doodleheadposted 5 years ago

      Mine was moderate over the weekend and completely crapped out today.  I think I'm finished.