Not getting notification emails

  1. schoolgirlforreal profile image85
    schoolgirlforrealposted 5 years ago

    I don't understand but I wrote to the hubpages people before and I'm still not getting notifications in my email box....hmm

    1. Matthew Meyer profile image75
      Matthew Meyerposted 5 years agoin reply to this

      @schoolgirlforreal Sorry you are missing notifications.

      As Simone stated earlier, many times our notification messages get classified as SPAM.
      There are steps outlined in our FAQ related to this:

      I would also suggest checking your settings here:
      Make sure that the notifications you want to receive are marked "always".

      If after trying these steps you still are not receiving notifications, then if you could provide an example of the type of notification (Hub, topic, user, etc.) that you believe we did not send to you, then we can further research the issue and see what is going on.

  2. Simone Smith profile image92
    Simone Smithposted 5 years ago

    I just checked to see if email notifications have been sent to you, and a LOT have! Like... more than 15 just today so far. It's possible that they're going straight into your spam folder, because I can also see that you haven't opened any of them. Have you checked that?

    It's also possible that they're getting sent to the wrong email address. Check that under your account settings just to be sure.

    And if neither of those things work, contact me through my Profile Page and I can verify some more details with you (I just don't want toss around your email address publicly or anything...).

    Hope that helps! big_smile