Problem with Amazon Capsule? Disable ad-blocking software

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  1. watergeek profile image95
    watergeekposted 5 years ago

    I just inserted an Amazon capsule at the bottom of an existing hub, but can't get it to upload anything. I've tried inserting the ISBN number, the URL, and a keyword set for all categories. Nothing works. Any idea what's causing it?

    Here's the URL of my hub:

    I have an older Mac that runs OS X and uses a Safari browser. I just checked other hubs with Amazon capsules too, and tried to add one to my new hub, but none of them work.

    1. Matthew Meyer profile image70
      Matthew Meyerposted 5 years agoin reply to this

      Sometimes the product is listed on the site, but not available via the Amazon product API. Can you share the specific ISN and/or the URL for the product listing in Amazon?

  2. Glenn Stok profile image98
    Glenn Stokposted 5 years ago


    I can see the Amazon ad you have at the bottom in that hub, the one for "rain - PS3 [Digital Code]" It works fine for me. Is that the one you are talking about?

    However, the one above the last video says "No Amazon products found"

    Is that one on your hub a Kindle download?  If it is, I think it may fail to display in an HP capsule when the ebook author has opted to allow free borrowing for Amazon Prime customers. I'm not sure if I'm right about that, but it seems to be the case where I had the same experience with those types of Kindle ebooks.

  3. watergeek profile image95
    watergeekposted 5 years ago

    The last capsule was a test capsule (I just deleted it). The one above the video was supposed to be a musical DVD. I had the URL listed, but just changed it to the product code: B0090XLDKY

    Can you see it now? Also, is there a chance that AdBlocker might be stopping me from seeing Amazon's results? I just installed it the other day and don't know how to use it yet.

    1. Glenn Stok profile image98
      Glenn Stokposted 5 years agoin reply to this

      Yes I can see that one now… it's for "Singing in the Rain". Specifying by product code took care of one problem. If you still can't see it, then maybe your Add Blocker is the other problem, as ilikegames suggested.

  4. ilikegames profile image73
    ilikegamesposted 5 years ago

    Hey watergeek,

    I saw a thread about a week ago where the reason for this was indeed Adblocking software. Disable it and you should be able to see the Amazon module working fine.

    1. ChristinS profile image43
      ChristinSposted 5 years agoin reply to this

      Very true. I was updating hubs and was having problems until I disabled my ad blocking software.  Capsules worked fine after that.

  5. Anti-Valentine profile image91
    Anti-Valentineposted 5 years ago

    You don't have to completely disable your adblocking plugin. With AdBlock Plus you can open up blockable items and disable the specific filter that is blocking Amazon ads from appearing. Personally I like using Adblocking software because then I don't have to worry about clicking on my own ads by mistake.

    1. watergeek profile image95
      watergeekposted 5 years agoin reply to this

      That worked! I went to the "Customize" section of AdBlock and added Hubpages as a domain that I didn't want blocked. Now I can see all the ads, my own Amazon ones, included. Thanks everyone!

      1. Jean Bakula profile image94
        Jean Bakulaposted 5 years agoin reply to this

        I'm having the same issue. I can't get a video and and You Tube song to load. Also I can't type any words in my picture capsules. I haven't written a hub in a long time. What am I doing wrong? I see the videos could have something to do with ad blockers. But that doesn't explain why I can't type my source for pictures or explain about them.

        1. Matthew Meyer profile image70
          Matthew Meyerposted 5 years agoin reply to this

          Video could be related to Adobe Flash issues.
          Are you using Internet Explorer 11 in Windows 7?
          Does the issue persist if you use a different browser like Firefox or Chrome?

          1. Jean Bakula profile image94
            Jean Bakulaposted 5 years agoin reply to this

            Hi Matthew,
            I tried again on Google Chrome and it worked out. Thanks for the answer though.

            1. Matthew Meyer profile image70
              Matthew Meyerposted 5 years agoin reply to this

              Glad it is working for you!

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