FIXED: Summary problem in IE11

1. 82

   Rachel L Albaposted 10 years ago

   For some reason the "summary" capsule is highlighted in yellow and won't let me type in it.  I can't continue without the summary.  My hubs are all about recipes.  Also some of the other capsules won't let me type in them, sometimes.  Every time I have to click out and start over, it won't except my recipe title because it says it's already taken.  But it is my recipe and I have to keep changing it and I don't like to.   Could you please help me?
   Rachel Alba

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   1. 69

      Matthew Meyerposted 10 years agoin reply to this

      Hi Rachel,
      
      Is this isolated to a particular Hub or all of your Hubs?
      If isolated to a specific Hub, please share the title.
      
      Also try clearing your browser cache and restarting your computer.

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      1. 82

         Rachel L Albaposted 10 years agoin reply to this

         This just happened with the last hub I was trying to start.  The first title was "Blackberry Creamsicle Banana Muffins". Then I changed it to Blackberry Creamcheese Banana Muffins then to The Best Banana Muffins.  I didn't want to make changes in the title.  Neither time would it let me type in the summary capsule.

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         1. 82

            Rachel L Albaposted 10 years agoin reply to this

            Also, how can I get back to my original title, Blackberry Creamsicle Banana Muffins?

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            1. 82

               Rachel L Albaposted 10 years agoin reply to this

               What is the browser cache?

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               1. 69

                  Matthew Meyerposted 10 years agoin reply to this

                  I spoke with our engineering team and have confirmed that there is an issue affecting Internet Explorer 11 at this time and the summary.
                  There are also a few other issues affecting IE11 right now as well.
                  
                  Currently, I would suggest using a different browser like Firefox, Chrome, or Opera.
                  I hope that we can resolve the IE11 issues soon and thank you for your continued patience.

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                  1. 82

                     Rachel L Albaposted 10 years agoin reply to this

                     Thank you for all your help.  It's appreciated.

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            2. 69

               Matthew Meyerposted 10 years agoin reply to this

               You can change the title in the HubTool, but the URL (address) cannot be changed once selected.
               http://hubpages.com/faq/#Name-Hub

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   2. 69

      Matthew Meyerposted 10 years agoin reply to this

      This should now be fixed.
      I tested one of your Hubs in IE11 and was able to change the summary and save the changes.

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   The Examiner-1posted 10 years ago

   It is probably a glitch Rachel. Before you get to the point of clicking out, hit the 'Refresh' arrow just left of the URL window up top; or right click on the tab which you are in and click on the 'Reload' button.
   If those do not work, try going in to and out of the 'Preview' mode.

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   1. 82

      Rachel L Albaposted 10 years agoin reply to this

      Thank you for the information.  I will try it.

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   brakel2posted 10 years ago

   Rachel  Deleting  the cache means deleting temporary Internet files in Internet Options.

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   1. 82

      Rachel L Albaposted 10 years agoin reply to this

      Thank you for replying.

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