PayPal Payment Doesn't Match Dashboard - Did I Send To Correct Email?

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  1. Kylyssa profile image95
    Kylyssaposted 3 years ago

    I sent an email about my PayPal payment being about 17% lower than the amount listed on my HP dashboard, including three screen captures, to the team@hubpages(dot)com email. Did I send it to the correct email or should I have used the payments@hubpages(dot)com address?

    Also, if this discrepancy is caused by Amazon returns, where on my dashboard can I see the returns? I checked all of the Amazon portions of my dashboard first in case that's what it was and I found no negative amounts anywhere.

    Thank you!

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  2. Ramkitten2000 profile image96
    Ramkitten2000posted 3 years ago

    I was wondering the same thing, Kylyssa; although I haven't emailed the HP team to ask. So, I'll be interested in what you find out.  Oddly enough, my actual payment was right about 17% less than what my dashboard had said as well.

    Deb

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  3. relache profile image86
    relacheposted 3 years ago

    There is a 60-day time delay on Amazon earnings, versus a 30-day delay on other earnings.

    http://hubpages.com/faq/#hpads-payments

    I bet if you do the math, your still-held Amazon monies are that difference.  That one difference messes up people's payment expectations constantly.

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    1. Kylyssa profile image95
      Kylyssaposted 3 years agoin reply to this

      Thank you for this explanation.

      So long as it isn't an error, I'm happy.

      I'm also getting excited about next month's payment then!

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    2. Jackie Paulson profile image66
      Jackie Paulsonposted 3 years agoin reply to this

      I am glad for the delay as it means it is Real payment.  Thanks for sharing as I am new to HubPages.

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