Hello, I am completely new here and need some help. Can anyone tell me why I am having trouble with some capsules that have boxes you need to click in to type. For example, I have tried using a poll capsule several times but it does not let me click in the box to type my question or in the boxes to type the choices. The same happens a couple times with Amazon capsules, it would not let me click into the box to paste the url. Thanks for your help.
Sorry you are having problems with a poll capsule in the HubTool.
We are currently unaware of any site issues that would result in the issue you are experiencing.
Please try these steps first.
1. Clear your browser cache.
2. Check for and install any browser or operating system updates.
3. Disable any browser extensions or plugins, and any ad-blocking software.
4. Check for an update to Adobe Flash.
5. Reboot any network hardware (router, modem, DSL devices, etc)
6. Reboot your computer.
7. Try another browser like Chrome, Opera, or Firefox.
Here are some general browser trouble shooting steps.
http://hubpages.com/learningcenter/Diag … r-problems
If you are still having problems, please let us know.
Include as much detail as you can.
What is the title and/or URL for the Hub in which you are having problems?
What actions with what capsules result in the error?
Is this isolated to one capsule or one Hub?
This has happened to me a few times, particularly when adding captions to pictures. I find leaving the hub completely (having saved changes) and going back in again usually solves the problem.
Thank you, I will give that a try again and see if it works today but it didn't work when I tried that yesterday.
by Steph Simpson 4 years ago
Hi allHopefully someone can help me with this. I've been on Hubpages for over a year, and have only published a couple of hubs. When I first signed up I published hubs with Amazon ads on them - and it worked just fine (no problems at all).Now, when I try to add an Amazon capsule, nothing shows up -...
by LeonJane 8 years ago
Hi all, I searched for this topic before posting and haven't found anything similar.I am having problems with the photo capsule. When I insert a photo capsule and then open it for editing somehow my screen jumps to the top of the page. I have to scroll back down to the capsule and try and load a...
by Aya Katz 9 years ago
I'm having trouble with line breaks in poetry being interpreted as paragraph breaks, when I input poetry into capsules by hand typing.I tried to use the "preformatted" feature, importing the poem from Word, but then my browser went into a loop and never came back. This happened several...
by Rosheda Stephenson 14 months ago
For the past month, I have been having trouble adding text to text capsules. This week it seems to have stopped working altogether. Now, when I click edit on a text capsule to add text, I can only add information to the capsule's subtitle, but not the body. Anyone having this problem? Know a...
by moonlake 3 years ago
Has anyone noticed extra gray lines in their hubs? Some of mine have these and it causes a large white area. It looks like the start of a text capsule, but it can't be removed or edited.
by Randi Benlulu 5 years ago
Is anyone having trouble with their hub capsules? I have 2 hubs just about ready to publish but cannot see what I am typing. I have gone and deleted my history to see if that would help and it hasn't.
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