Capsules Not Allowing Me to Click

Jump to Last Post 1-2 of 2 discussions (6 posts)
  1. Claudia Mathews profile image59
    Claudia Mathewsposted 3 years ago

    Hello, I am completely new here and need some help. Can anyone tell me why I am having trouble with some capsules that have boxes you need to click in to type. For example, I have tried using a poll capsule several times but it does not let me click in the box to type my question or in the boxes to type the choices. The same happens a couple times with Amazon capsules, it would not let me click into the box to paste the url. Thanks for your help.

    1. Matthew Meyer profile image74
      Matthew Meyerposted 3 years agoin reply to this

      Sorry you are having problems with a poll capsule in the HubTool.

      We are currently unaware of any site issues that would result in the issue you are experiencing.

      Please try these steps first.
      1. Clear your browser cache.
      2. Check for and install any browser or operating system updates.
      3. Disable any browser extensions or plugins, and any ad-blocking software.
      4. Check for an update to Adobe Flash.
      5. Reboot any network hardware (router, modem, DSL devices, etc)
      6. Reboot your computer.
      7. Try another browser like Chrome, Opera, or Firefox.

      Here are some general browser trouble shooting steps. … r-problems

      If you are still having problems, please let us know.
      Include as much detail as you can.
      What is the title and/or URL for the Hub in which you are having problems?
      What actions with what capsules result in the error?
      Is this isolated to one capsule or one Hub?

  2. Siclone profile image76
    Sicloneposted 3 years ago

    This has happened to me a few times, particularly when adding captions to pictures. I find leaving the hub completely (having saved changes) and going back in again usually solves the problem.

    1. Claudia Mathews profile image59
      Claudia Mathewsposted 3 years agoin reply to this

      Thank you, I will give that a try again and see if it works today but it didn't work when I tried that yesterday.

      1. Shades-of-truth profile image89
        Shades-of-truthposted 3 years agoin reply to this

        Welcome, Claudia!

        1. Claudia Mathews profile image59
          Claudia Mathewsposted 3 years agoin reply to this

          Thank you!


This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

Show Details
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)