FIXED: Subset of profile not recording updates made

1. 80

   Missy Smithposted 10 years ago

   For some reason, I cannot edit my profile. I tried to make a change in my bio and I tried to add a few of my social media sites. I log in all of my updates, then I press the save changes button, but it never saves it. Am I doing something wrong?

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   1. 71

      Matthew Meyerposted 10 years agoin reply to this

      Sorry you are having problems updating your profile.
      I just logged in and updated the facebook, twitter, and bio information for an account using Windows 8.1 and Chrome  42.0.2311.135 m and was able to do so without any errors and the update was reflected immediately.
      
      I would suggest clearing your browser cache, restarting your computer, and trying another browser like Firefox.
      http://hubpages.com/learningcenter/Diag … r-problems
      
      If you are still having problems after those steps, please feel free to email us at team@hubpages.com and we will try to assist you further.

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      1. 80

         Missy Smithposted 10 years agoin reply to this

         I did everything you suggested even added firefox, but it's just not updating my changes.

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         1. 71

            Matthew Meyerposted 10 years agoin reply to this

            Thanks for the information Missy.
            I was able to reproduce the issue with your account.
            At this time it does not appear to be an issue that affects all accounts, but there is no workaround for affected accounts.
            
            I have shared this information with our engineering team and we hope to have a solution soon. Thank for your continued patience and I hope you have a good weekend.

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   2. 71

      Matthew Meyerposted 10 years agoin reply to this

      I just confirmed that the profile now is recording change to the "In the Spotlight" and bio sections of the profile.
      
      As always, make sure to clear your browser cache and restart your computer if you have any problems.

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2. 53

   Bernard M Josephposted 10 years ago

   Hiii....Missy Smith....
   You can just log in to your account and then  delete your precent data then enter your corect dataa.a.a.a.

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3. 78

   Romeos Quillposted 10 years ago

   I'm experiencing the same difficulty Missy Smith so it's not just you; when one tries to edit the ' Bio ' section, or amend the ' In the spotlight ' function on the ' Edit Profile ' menu, it won't have it. I've tried a dozen times each time over about a seventeen hour period on a laptop and used an outside public source desktop computer as well using Windows 7 with browser specifications Google Chrome and Internet Explorer respectivley. These bugs are usually ironed out fairly quickly though.

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   1. 80

      Missy Smithposted 10 years agoin reply to this

      Thank you Romeos Quill. Very nice of you to let me know that I'm not the only one experiencing the difficulties. I'm sure now with more people with this issue it will be dealt with soon. Thanks!

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   2. 71

      Matthew Meyerposted 10 years agoin reply to this

      I have confirmed that your account is also affected and have shared these further details with our engineering team. So I hope we can get this resolved soon and thanks for your patience!

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4. 80

   Missy Smithposted 10 years ago

   I have discovered Matthew, that it did allow me to change my picture and background, but it has yet to let me change my bio and add my social networks. So, yes, I'm trying to be patient, as I now know that I am not the only one having this issue. Thanks, and have a great weekend as well.

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5. 85

   FitnezzJimposted 10 years ago

   I am having trouble with altering my spotlight settings also.  Hope it gets fixed soon.

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