Issue with Leaving a Comment on Dengarden

1. 95

   PegCole17posted 19 months ago

   I read a great article on Dengarden today and when I went to comment I noticed I had to sign in. So I did. That sent me back to the home page of the site rather than allow me to comment. Since I didn't remember the title of the article I had to start again from scratch at the author's profile, scan their carousel and find the hub.
   
   On some of the other sites, signing in allows you to continue on the article and leave your comment.

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   1. STAFF

      Christy Kirwanposted 19 months agoin reply to this

      I just posted a comment on one of the articles on Dengarden to test and it seems to be working fine here. Are you still having issues commenting?

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         PegCole17posted 19 months agoin reply to this

         Hello Christy,
         Today when I tried again, the site let me in to comment, but I had signed in first. I believe the issue is when we try to sign in on the site and then leave a comment. Signing in sometimes takes you to the main page.

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      sallybeaposted 19 months agoin reply to this

      I had the same problem today.

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      bravewarriorposted 19 months agoin reply to this

      I get that quite often. If I'm reading the article via a notification in my inbox, I sign in as instructed. If I still see the prompt when I go back to the article, I close the tab and re-enter via the link in my email. Scroll down to the bottom and then I'm in. It's a pain, but it's an easy work-around, unless you're hub hopping or reading from someone's profile page.
      
      I hope HP fixes the problem. It seems to happen to me more times than not.

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      1. 95

         PegCole17posted 19 months agoin reply to this

         +1

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      Carb Divaposted 19 months agoin reply to this

      I agree, this seems to be an issue with just the niche sites. Articles in Hubs don't require you to sign in (again). It's also a problem for the person who is the author. To reply to a comment, you need to re-log in.
      
      It's a pain.

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         SakinaNasir53posted 19 months agoin reply to this

         I agree. I am suffering with this too.

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         UnnamedHaraldposted 19 months agoin reply to this

         I've noticed this, also-- even as the author. The banner line shows my name (because I am logged in) but below, where I want to comment, it says I need to sign in.

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            SakinaNasir53posted 19 months agoin reply to this

            I thought I was the only one facing this problem. Thanks PegCole17 for bringing this issue under notice.

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               PegCole17posted 19 months agoin reply to this

               I'm glad it's not just me, although, not really. It probably affects the number of comments we get.

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            bravewarriorposted 19 months agoin reply to this

            Yep, I get that too, Harald.

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   5. STAFF

      Christy Kirwanposted 19 months agoin reply to this

      Thanks, everyone, for clarifying and reporting. I'll check with Engineering about this.

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2. 80

   jackclee lmposted 19 months ago

   Yes, it happens on other niche sites as well. It appears to be a bug. On some pages, it has no problem knowing who I was, but on other pages, it force you to sign in...

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3. 89

   BarbRadposted 19 months ago

   It has also happened to me, and I think it discourages people from commenting -- especially if they don't belong to HubPages. Does it help to go to your account and try to answer all comments from the comments tab?

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