Not working in uk

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   Nell Roseposted 5 years ago

   I am sure you have received my email about this but there are now 3 of us who cannot sign into hubpages. Getting desperate now help! Lol

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      Nell Roseposted 5 years agoin reply to this

      This is done by phone.

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         bravewarriorposted 5 years agoin reply to this

         Try signing in on your computer. Maybe your cell provider is the culprit.

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            Nell Roseposted 5 years agoin reply to this

            No sorry. It works on my phone not on my computer

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      GoldenRod LMposted 5 years agoin reply to this

      Have you tried turning off your security before sign in? I use chrome, by the way, and having no problem, but I am in U.S.

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   3. STAFF

      Matt Wellsposted 5 years agoin reply to this

      We are actively looking at this issue. Sorry for the inconvenience!

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         Nell Roseposted 5 years agoin reply to this

         Thanks Matt, all sorted out now.

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         1. STAFF

            Matt Wellsposted 5 years agoin reply to this

            Thank you for figuring it out!

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               Nell Roseposted 5 years agoin reply to this

               I am like a mad professor on steroids when something drives me mad, I have to figure it out! LOL! Thanks Matt.

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   theraggededgeposted 5 years ago

   I'm in the UK. HP working fine for me.

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      Nell Roseposted 5 years agoin reply to this

      Are you on chrome?

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   theraggededgeposted 5 years ago

   Nell, are you three all using the same computer? If so, clear the browser cache and history. You'll find it in the settings menu. If you are unsure, Google 'How to clear cache in ***Browser name***'. So that'll be Chrome, Firefox, Microsoft Edge or whatever it is you use.

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      sallybeaposted 5 years agoin reply to this

      I have the same problem.  I can access with a phone or tablet, but not on my laptop.  I have written to staff and am hoping they will find the problem.  I have done everything suggested and more with no success.

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         Nell Roseposted 5 years agoin reply to this

         I am using my old computer, windows 7. and it works! It must be windows 10 that is the problem

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            theraggededgeposted 5 years agoin reply to this

            I have Win 10. I still think it's a browser issue. Give the other computer a clean with a free program called CCleaner.
            
            Having said that, traffic has dropped off for me, more than usual on a Tuesday, so perhaps people *are* having problems accessing the site.
            
            Going off to check stats again.

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               sallybeaposted 5 years agoin reply to this

               Used the free cleaner and there was no change.  The site is still not displaying correctly.

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                  theraggededgeposted 5 years agoin reply to this

                  Weird, isn't it? Do you and Nell have the same broadband provider?

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            Marketing Meritposted 5 years agoin reply to this

            I'm running Windows 10 in the UK and everything is working fine for me Nell.

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   innerspinposted 5 years ago

   I can log in fine in the UK, windows 10, using Chrome or Microsoft Edge. Hope you find an answer soon.

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   Nell Roseposted 5 years ago

   I DID IT!
   It was Mcafee. I tried everything. I thought it was windows 10, as it's causing so much trouble at the moment, but then I thought, well, disable everything else and see. And yes it was McAfee!
   Phew! got back in, yeah!

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   sallybeaposted 5 years ago

   Thanks Nell Rose for all your help.  Glad that the problem is now sorted.

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      Nell Roseposted 5 years agoin reply to this

      It was a bit of a nightmare wasn't it Sally? I had to get to the bottom of it, it was driving me insane. At least we will know what to look out for in future.

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   CMHypnoposted 5 years ago

   Glad you got it sorted Nell.  I use Win 10 and Chrome, so did not think this was the issue.  If McAfee are causing a problem, I wonder if that is behind the traffic drop? I get a fair bit of my traffic from the UK

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      Nell Roseposted 5 years agoin reply to this

      Could be Cynthia. It was pretty weird. I have sent McAfee a message and she got back to me, so hopefully they will sort it out.

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         CMHypnoposted 5 years agoin reply to this

         Nell, I sometimes think these tech people spend their time thinking up new twists and pitfalls for us hapless content creators so they can get the popcorn out and have a good laugh lol!

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            Nell Roseposted 5 years agoin reply to this

            lol! You may be right there Cynthia!

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