Click capsule header to edit in new HubTool

1. 68

   pradiiphiraposted 11 years ago

   
   recently i was trying to make my new hub, when I inserted new capsule and want to Edit it but after thousands of time pressing Edit button it doesn't work.
   
   anyone else face this type of problem? Is there any solution?
   below is screenshot.

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   1. 83

      Simone Smithposted 11 years agoin reply to this

      Hey pradiiphira- I just poked around one of my Hubs and tried to replicate the problem, but I cannot do so (in Chrome) at least. I'll ping our King of Troubleshooting Matt M to see if he knows anything about this and if he might be able to get to the root of the problem.
      Sorry for any inconvenience!

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      1. 68

         pradiiphiraposted 11 years agoin reply to this

         hi Simone Smith,
         thanks for immediate answer. I hope this problem will clear as soon as possible.

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      2. 63

         Gail Meyersposted 11 years agoin reply to this

         Simone, is there someone who can answer my site map question I asked 17 hours ago?

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      3. 69

         brakel2posted 11 years agoin reply to this

         I am having problems editing and saving photo and text. It is taking forever. Firefox 18 Windows 7  My flash player crashed a few hours ago, but is working again.

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   2. 70

      Matthew Meyerposted 11 years agoin reply to this

      @pradiiphira Sorry to hear about the problems you are experiencing editing content in your Hub. I just tried editing a text capsule in an existing Hub using Chrome Version 25.0.1364.97 m in Windows 7 and was able to do so.
      
      Have you tried clearing your browser cache, logging out, closing the browser, and then logging back into the site?
      Is the issue isolated to one capsule?  Once Hub?
      Does the issue persist if you use a different web browser like Firefox or Chrome?
      You can find some general browser troubleshooting steps here:
      http://hubpages.com/learningcenter/Diag … r-problems

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      1. 68

         pradiiphiraposted 11 years agoin reply to this

         hi, Matthew Meyer
         I tried all the stuff you mentioned, and I know it very well. but still there is a problem. but it works fine in Firefox.
         
         In chrome sometimes the EDIT button is not working properly, but when I click on (Click EDIT button to edit capsule) then it works.
         
         
         Thanks for your help.

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         1. 70

            Matthew Meyerposted 11 years agoin reply to this

            Is the issue that you are looking for an edit button?
            
            The new HubTool did change how editing works.
            You now need to click in the capsule in order to edit it.
            Does clicking not allow you to edit the capsule?
            
            The explicit edit button will not show, but clicking the header for any capsule will allow you to edit it.
            You can see this in the attached screenshot.
            I added arrows to indicate the places to click in order to edit.
            

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      2. 69

         brakel2posted 11 years agoin reply to this

         The solution for me is to push with much force on mouse button and then hold down for about five seconds. It has been working every time.

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2. 63

   Gail Meyersposted 11 years ago

   I have that problem, too.  Just got back up to the top of the hub and save it.  After you save it and go back down to edit the it usually works again.  Simone, is there someone who can respond to my site map question?

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3. 63

   Gail Meyersposted 11 years ago

   Ack!  typos

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4. 61

   LindaSmith1posted 11 years ago

   I just finished a hub and used edit button, and it worked. I use Chrome.

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5. 83

   mattforteposted 11 years ago

   This happens to me on a regular basis. It is usually an issue of network latency...I am on wireless, with a crappy P.O.S. router that I would like to smash to bits on a regular basis. When this happens, I simply save and edit again - problem fixed. Pretty sure it never happens if hardwired.
   
   So, if you are also on wireless - then we have a possible explanation.
   If you aren't wireless...then...my long standing hypothesis will be proven incorrect.

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      pradiiphiraposted 11 years agoin reply to this

      i have wire line broadband connection
      
      so sorry but you are incorrect.

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      1. 83

         mattforteposted 11 years agoin reply to this

         My dreams have been destroyed.

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6. 63

   Gail Meyersposted 11 years ago

   It happens on my laptop all the time, too.  Just save, then go back and edit.  It will work fine. 
   
   Thank you for your immediate response to my question!  LOL  Two days and counting....

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