Another BT complaint

Jump to Last Post 1-5 of 5 discussions (5 posts)
  1. profile image50
    Peter Eisnerposted 10 years ago

    I stumbled into this website whilst looking for a BT complaints site. TRY THIS:
    On 17th March 2008, Cornwall was battered by storms. My overhead telephone line cable was hit by lightning. The lightning strike came down the line and blew my BT Broad Band connexion box and also blew the BT Home Hub. It took me over 2 weeks to get the message across to BT who eventually sent a cable crew to replace the overhead line. At all stages of contact with BT sales staff , and confirming that, as my system had been destroyed by a lightning strike from their line, I would not be liable for the cost of and repair to my instillation.   BT sent me a new hub by post, at no cost. An engineer arrived a few days later, spent 20 mins replacing the b/band socket, then left. I look at this months bill to find that I have been charged £99 for the engineer. Since it is impossible to talk to these people by phone, I start to bombard them with emails. After 2 weeks a BT rep calls me and says that there will be no refund of any sort despite that fact that he understands what caused the problem. During this period of over 2 weeks of no service what so ever, I have still been charged for both b/band and line rental. It is also noticable that Yahoo (what a rubbish service this is) is obviously targetting either the children or the very weak minded with it's mix of silly graphics and video clips to take their pocket money off them. This Yahoo crap keeps over-writing my BT software and I therefor can't access my email service for weeks on end. No compensation for that lack of service either. Yes another unhappy bunny!

  2. Maddie Ruud profile image75
    Maddie Ruudposted 10 years ago


    HubPages has nothing to do with the kinds of hubs you're talking about.  I suggest you take this complaint to another site, because it's rather off-topic here.

  3. Inspirepub profile image75
    Inspirepubposted 10 years ago

    Or make a Hub out of the story, because it sounds entertaining, and with pictures it could attract serious traffic ... wink


  4. Louie Jerome profile image61
    Louie Jeromeposted 10 years ago

    I have one of those Hubs you are talking about and I can confirm that it isn't the same as the Hubs on Hubpages!  Hubpages don't charge a monthly fee and you don't need a BT engineer to set your hub up.

    However, if you wrote a hub on BT services in UK, I'm sure you would get lots of readers.

  5. surfgatinho profile image82
    surfgatinhoposted 10 years ago



This website uses cookies

As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

Show Details
HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
LoginThis is necessary to sign in to the HubPages Service.
Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
AkismetThis is used to detect comment spam. (Privacy Policy)
HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
MavenThis supports the Maven widget and search functionality. (Privacy Policy)
Google AdSenseThis is an ad network. (Privacy Policy)
Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
Index ExchangeThis is an ad network. (Privacy Policy)
SovrnThis is an ad network. (Privacy Policy)
Facebook AdsThis is an ad network. (Privacy Policy)
Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
AppNexusThis is an ad network. (Privacy Policy)
OpenxThis is an ad network. (Privacy Policy)
Rubicon ProjectThis is an ad network. (Privacy Policy)
TripleLiftThis is an ad network. (Privacy Policy)
Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)