Best Way to Escalate Moderating Problems

1. 96

   Marisa Wrightposted 7 years ago

   I'm seeing Cagsil posting repeatedly about some Hubs which were moderated.  He's sent more than one email to team@ and got no response.
   
   I understand the reluctance to disturb the moderating team, but it seems to me that there needs to be a procedure for Hubbers who have emailed the team repeatedly and got no answer. 
   
   In the past we've used the forums for that purpose but it doesn't seem to work anymore.  What's the fallback?  Email Maddie or Simone direct?

   replyreport
2. 69

   recommend1posted 7 years ago

   Just wait patiently for your stuff to rise to the top of the pile.
   
   I had two hubs unpublished for vague and unsubstantiated reasons (due I believe to their being flagged by a troll) that were reinstated after I moved one picture and added fifteen words respectively and 're-published' then  followed by a couple of emails a week apart with no response. Then suddenly one day I got an email saying htey were back and hey presto . . .
   
   I am as critical of HP as anyone who has not quit so far - but - there are two issues here, one is the unnecessary unpublishing without warning to give the opportunity for us to correct the errors without disconnecting us from our Google record, the second is the crappy responses and treatment by HP,  but this particular issue also is about waiting in a queue and longer standing hubbers becoming irate about having to wait with the lesser mortals - I think ?

   replyreport
   1. 96

      Marisa Wrightposted 7 years agoin reply to this

      No, I don't think it is. 
      
      I think it's about inconsistency of response and lack of feedback.
      
      I've had two fast responses from team@ - within two or three days.  I've also had a case where I've sent three emails over two weeks and heard nothing.
      
      I can see no explanation as to why some of my emails get answered quickly and some take forever - except to naturally worry that those emails are in somebody's spam folder. 
      
      If HP had a system whereby we got an acknowledgment when emailing team@, at least the email was in the queue.  The frustration happens when our emails seem to be disappearing into a black hole! 
      
      The other thing - which is less of a worry to you as yet - is that if a Hub is unpublished for more than a few days, it loses its page rank, which is a major blow if it was earning well.

      replyreport
      1. 69

         recommend1posted 7 years agoin reply to this

         I did mention the Google record issue and it is probably the most important.  With regard to the moderator issue, I would guess from working in a computer driven office - that if a moderator doesn't know what to do then they put it back in the pool for someone else to look at it. 
         
         With tracking on my site (that the hub 'advert' leads to) I noted several visits from HP while the hub  was unpublished .  So I conclude that I was being passed around until it landed on the desk of a grown-up ?

         replyreport
      2. 85

         Aficionadaposted 7 years agoin reply to this

         
         
         I endorse this idea (to have an acknowledgment e-mail)!  Maybe even include in the e-mail some rough guess as to how long a response could take, since that does vary.  I would assume there could be more variation at different times, depending on how much garbage has been flagged in the HubHopper and how many good Hubs have tripped a filter at a given time.
         
         Me, I'm still not prolific enough to have encountered many problems (other than when one frequently linked Hubber left, but at my end that was easy to rectify); but I am not above e-mailing someone on the staff directly if I feel that I have been ignored for too long a time.  After all, our e-mails could get lost too, and how would we know?

         replyreport
3. 82

   Cagsilposted 7 years ago

   I have had a couple of hub, which are in my other thread, unpublished for various reasons. I received emails about them and sent emails for clarification, as to how to fix.
   
   I received same day replies. I fixed the hubs in question and submitted for publication(republication), and they were approved the same day. However, those same hubs have ads disabled on them, which made no sense, since I fixed them per their request.
   
   Further emails have been non-responsive.

   replyreport
4. 0

   Quddusposted 7 years ago

   I too have had a hub unpublished stating it needed revision. It is in the photo gallery section and is a tribute to beautiful women of color. It has an "adult content warning" and states "This Hub contains nudity, lewd or provocative images..." and then goes on to give some more specific examples of possible problems.
   
   The thing is, I have had three other hubbers look at the hub and removed anything that by any stretch of the imagination any of us thought might be deemed provocative yet still when I republished it was rejected. Someone had to look at the hub and find a problem with an image so you would think they could quickly say "this is the problem".
   
   I am not a hard to deal with person and will gladly remove any image they have even the slightest problem with if I just know which one. This hub is meant to focus on beauty so I can replace most any photo with sacrificing anything. But I have sent three emails with no response while a hub that was quickly becoming my most viewed sits there growing stale. Very frustrating.

   replyreport
   1. 72

      EmpressFelicityposted 7 years agoin reply to this

      In customer service lingo, this is known as "avoidable contacts" - if a human being had got in touch with you after your first email and told you EXACTLY what the problem was, you'd have fixed it straight away and you wouldn't have had to send any more emails to the team.
      
      When will HP realise that the people who write here are their customers and not their employees?

      replyreport
5. 54

   SunSevenposted 7 years ago

   What I would do in this situation?
   
   I will wait till my hub disappears from the Google Cache. And then republish it on my own sites or any of the other revenue sharing sites.
   
   Just last night one of my handsome money earners (it has garnered around 200,000 views with 90% of it from search traffic, in its first home that is HP) got unpublished without any previous warnings or emails. You wont believe this, but even after Panda, it was the very first result for a lucrative search term.
   
   To be honest, I also consider that hub to be sub-standard according to the new rules, and I cannot add anything more to that hub to make it permissible here anymore.
   
   But, life has to go on!
   
   Best Regards

   replyreport
6. 0

   Website Examinerposted 7 years ago

   SunSeven, that must be really disappointing, but you are taking it in a stride.

   replyreport
   1. 54

      SunSevenposted 7 years agoin reply to this

      Oh WE, its nothing compared to the hubs I deleted I think, a couple or three years ago. That was when the HP policy changed, to clean up the site of adult content. I guess I lost half a dozen of half a million views hubs (each) then. But to be frank, those hubs didn't make me much money.

      replyreport
      1. 0

         Website Examinerposted 7 years agoin reply to this

         Interesting.

         replyreport