I'm seeing Cagsil posting repeatedly about some Hubs which were moderated. He's sent more than one email to team@ and got no response.
I understand the reluctance to disturb the moderating team, but it seems to me that there needs to be a procedure for Hubbers who have emailed the team repeatedly and got no answer.
In the past we've used the forums for that purpose but it doesn't seem to work anymore. What's the fallback? Email Maddie or Simone direct?
Just wait patiently for your stuff to rise to the top of the pile.
I had two hubs unpublished for vague and unsubstantiated reasons (due I believe to their being flagged by a troll) that were reinstated after I moved one picture and added fifteen words respectively and 're-published' then followed by a couple of emails a week apart with no response. Then suddenly one day I got an email saying htey were back and hey presto . . .
I am as critical of HP as anyone who has not quit so far - but - there are two issues here, one is the unnecessary unpublishing without warning to give the opportunity for us to correct the errors without disconnecting us from our Google record, the second is the crappy responses and treatment by HP, but this particular issue also is about waiting in a queue and longer standing hubbers becoming irate about having to wait with the lesser mortals - I think ?
No, I don't think it is.
I think it's about inconsistency of response and lack of feedback.
I've had two fast responses from team@ - within two or three days. I've also had a case where I've sent three emails over two weeks and heard nothing.
I can see no explanation as to why some of my emails get answered quickly and some take forever - except to naturally worry that those emails are in somebody's spam folder.
If HP had a system whereby we got an acknowledgment when emailing team@, at least the email was in the queue. The frustration happens when our emails seem to be disappearing into a black hole!
The other thing - which is less of a worry to you as yet - is that if a Hub is unpublished for more than a few days, it loses its page rank, which is a major blow if it was earning well.
I did mention the Google record issue and it is probably the most important. With regard to the moderator issue, I would guess from working in a computer driven office - that if a moderator doesn't know what to do then they put it back in the pool for someone else to look at it.
With tracking on my site (that the hub 'advert' leads to) I noted several visits from HP while the hub was unpublished . So I conclude that I was being passed around until it landed on the desk of a grown-up ?
I endorse this idea (to have an acknowledgment e-mail)! Maybe even include in the e-mail some rough guess as to how long a response could take, since that does vary. I would assume there could be more variation at different times, depending on how much garbage has been flagged in the HubHopper and how many good Hubs have tripped a filter at a given time.
Me, I'm still not prolific enough to have encountered many problems (other than when one frequently linked Hubber left, but at my end that was easy to rectify); but I am not above e-mailing someone on the staff directly if I feel that I have been ignored for too long a time. After all, our e-mails could get lost too, and how would we know?
I have had a couple of hub, which are in my other thread, unpublished for various reasons. I received emails about them and sent emails for clarification, as to how to fix.
I received same day replies. I fixed the hubs in question and submitted for publication(republication), and they were approved the same day. However, those same hubs have ads disabled on them, which made no sense, since I fixed them per their request.
Further emails have been non-responsive.
I too have had a hub unpublished stating it needed revision. It is in the photo gallery section and is a tribute to beautiful women of color. It has an "adult content warning" and states "This Hub contains nudity, lewd or provocative images..." and then goes on to give some more specific examples of possible problems.
The thing is, I have had three other hubbers look at the hub and removed anything that by any stretch of the imagination any of us thought might be deemed provocative yet still when I republished it was rejected. Someone had to look at the hub and find a problem with an image so you would think they could quickly say "this is the problem".
I am not a hard to deal with person and will gladly remove any image they have even the slightest problem with if I just know which one. This hub is meant to focus on beauty so I can replace most any photo with sacrificing anything. But I have sent three emails with no response while a hub that was quickly becoming my most viewed sits there growing stale. Very frustrating.
In customer service lingo, this is known as "avoidable contacts" - if a human being had got in touch with you after your first email and told you EXACTLY what the problem was, you'd have fixed it straight away and you wouldn't have had to send any more emails to the team.
When will HP realise that the people who write here are their customers and not their employees?
What I would do in this situation?
I will wait till my hub disappears from the Google Cache. And then republish it on my own sites or any of the other revenue sharing sites.
Just last night one of my handsome money earners (it has garnered around 200,000 views with 90% of it from search traffic, in its first home that is HP) got unpublished without any previous warnings or emails. You wont believe this, but even after Panda, it was the very first result for a lucrative search term.
To be honest, I also consider that hub to be sub-standard according to the new rules, and I cannot add anything more to that hub to make it permissible here anymore.
But, life has to go on!
Best Regards
SunSeven, that must be really disappointing, but you are taking it in a stride.
Oh WE, its nothing compared to the hubs I deleted I think, a couple or three years ago. That was when the HP policy changed, to clean up the site of adult content. I guess I lost half a dozen of half a million views hubs (each) then. But to be frank, those hubs didn't make me much money.
by wellness5 14 years ago
On the 18th May, my hub was flagged for being over promotional.I removed some links of so called prohibited sites (affiliate links) and left in a very useful link to my article on Ezine Articles and a Squidoo lens of mine which is also very informative on the same subject. I submitted the hub for...
by Dani Merrier 8 years ago
I recently read some reviews on Consumer Affairs, which were absolutely devasting and have got me a little worried. I was wondering if anyone else wrote at similar sites prior to HubPages and why they made the switch, and if they had thought about going back.
by And Drewson 14 years ago
We need an indication of what link is causing this error.Either that, or a list of sites that are prohibited. Expecting us to go through every link HOPING that we find the offending link is a waste of our time.This kind of message is not helpful."This hub contains prohibited promotional links,...
by Lily Rose 14 years ago
I thought I read the new rules about word count and Amazon links, etc. and I put in the time to fix every single hub that was on the list that HP emailed me. Apparently some hubs didn't make the list and now I'm getting about 2 emails a day telling me that a hub of mine was unpublished for...
by Sheila Craan 6 years ago
Lately, I have had 11 hubs unfeatured due to Quality Issues. I have assured my hubs do not contain grammatical or spelling errors. I have included relevant video and changed the titles and added new supporting texts and all this to no avail. The HubPages Staff continues to deem my hubs do not...
by AnnaMKB 9 years ago
First off, my hubs are transferred from Squidoo, and I am aware of various issues there. I'd already checked and edited hubs after the transition, so this is all post transfer.What I don't understand is why some of my hubs get unfeatured after I've edited them? One even got...
Copyright © 2025 The Arena Media Brands, LLC and respective content providers on this website. HubPages® is a registered trademark of The Arena Platform, Inc. Other product and company names shown may be trademarks of their respective owners. The Arena Media Brands, LLC and respective content providers to this website may receive compensation for some links to products and services on this website.
Copyright © 2025 Maven Media Brands, LLC and respective owners.
As a user in the EEA, your approval is needed on a few things. To provide a better website experience, hubpages.com uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.
For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at: https://corp.maven.io/privacy-policy
Show DetailsNecessary | |
---|---|
HubPages Device ID | This is used to identify particular browsers or devices when the access the service, and is used for security reasons. |
Login | This is necessary to sign in to the HubPages Service. |
Google Recaptcha | This is used to prevent bots and spam. (Privacy Policy) |
Akismet | This is used to detect comment spam. (Privacy Policy) |
HubPages Google Analytics | This is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy) |
HubPages Traffic Pixel | This is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized. |
Amazon Web Services | This is a cloud services platform that we used to host our service. (Privacy Policy) |
Cloudflare | This is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy) |
Google Hosted Libraries | Javascript software libraries such as jQuery are loaded at endpoints on the googleapis.com or gstatic.com domains, for performance and efficiency reasons. (Privacy Policy) |
Features | |
---|---|
Google Custom Search | This is feature allows you to search the site. (Privacy Policy) |
Google Maps | Some articles have Google Maps embedded in them. (Privacy Policy) |
Google Charts | This is used to display charts and graphs on articles and the author center. (Privacy Policy) |
Google AdSense Host API | This service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy) |
Google YouTube | Some articles have YouTube videos embedded in them. (Privacy Policy) |
Vimeo | Some articles have Vimeo videos embedded in them. (Privacy Policy) |
Paypal | This is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy) |
Facebook Login | You can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy) |
Maven | This supports the Maven widget and search functionality. (Privacy Policy) |
Marketing | |
---|---|
Google AdSense | This is an ad network. (Privacy Policy) |
Google DoubleClick | Google provides ad serving technology and runs an ad network. (Privacy Policy) |
Index Exchange | This is an ad network. (Privacy Policy) |
Sovrn | This is an ad network. (Privacy Policy) |
Facebook Ads | This is an ad network. (Privacy Policy) |
Amazon Unified Ad Marketplace | This is an ad network. (Privacy Policy) |
AppNexus | This is an ad network. (Privacy Policy) |
Openx | This is an ad network. (Privacy Policy) |
Rubicon Project | This is an ad network. (Privacy Policy) |
TripleLift | This is an ad network. (Privacy Policy) |
Say Media | We partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy) |
Remarketing Pixels | We may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites. |
Conversion Tracking Pixels | We may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service. |
Statistics | |
---|---|
Author Google Analytics | This is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy) |
Comscore | ComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy) |
Amazon Tracking Pixel | Some articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy) |
Clicksco | This is a data management platform studying reader behavior (Privacy Policy) |