I've been with Google Adsense for a number of years now. At no time have I ever had any problems with them. I have always fully understood the rules and policies set forth by Google. I have also always taken it very seriously that you can't click on your own ads and stay away from them when viewing my articles.
Yesterday I received an e-mail from Google stating that my account has been disabled as the company must protect their advertisers.
Please read the following e-mail I received:
While going through our records recently, we found that your AdSense
account has posed a significant risk to our AdWords advertisers. Since
keeping your account in our publisher network may financially damage
our advertisers in the future, we've decided to disable your account.
Please understand that we consider this a necessary step to protect the
interests of both our advertisers and our other AdSense publishers.
The next information is what Google lists for the reasons an account is diabled due the above reason:
Because we have a need to protect our proprietary detection system, we're unable to provide our publishers with any information about their account activity, including any web pages, users, or third-party services that may have been involved.
As you may know, Google treats invalid click activity very seriously, analyzing all clicks and impressions to determine whether they fit a pattern of use that may artificially drive up an advertiser's costs or a publisher's earnings. If we determine that an AdSense account may pose a risk to our AdWords advertisers, we may disable that account to protect our advertisers' interests.
After doing a bit of further research about this I came across a good amount of information about the potential reasons for this. It could have something to do with the web-site you place your articles on - such as mine - Hubpages, people can click on your ad's just for the fun of it or to just be mean and cause you problems such as your account being disabled, it could have something to do with the web-site's you use to promote your articles, etc. etc.
It does not matter that you have not done anything wrong yourself - Google does not care about this.
Has anyone else been in this same position where they did not do anything but were banned? The whole thing just seems wrong to me and is quite frustrating.
Same thing happened to me, although, I was not accused of click fraud. They waited until the week they usually send a check to do it.
Adsense has a very bad reputation. The Better Business Bureau does not recommend doing business with them:
If you have been a victim, you can file a complaint with the Better Business Bureau here: http://sanjose.bbb.org/ComplaintDetail. … yID=214105
You can see some more cases of AdSense fraud at my hub on the subject and the hubs of those who commented on the article who recently had a similar experience.
I haven't had any problems yet but who knows what happens in future. If it does, all those hardwork will be wasted. One question, can you reapply if your account is banned? Sorry for my lack of knowledge.
OMG! you too. This is some serious issue. I too have been disabled some 4 days back that too after being so many years with Adsense. I think considering the volume of accounts that have been disabled recently, there is a slim chance that they would reconsider us.
And you are right, it is quite frustrating, that after putting so much effort here at Hubpages we suddenly have no alternative. I am just hoping if Hupages allows us to run HP ads without Adsense.
I'm expecting one, because they did this to me once before, then sent me a bad check. I fought them like crazy to get my account back, and did finally. I'm close to payout now. I should be over $100 next month. They are very bad about doing this so they won't have to pay you. I've had one friend who has had it done to her three times when she got to payout.
This is a HUGE scam they pull on people all the time, and no one will do anything about it. I even wrote a very long, detailed letter to the Department of Commerce and never heard anything back. I tried once to get a petition going of people who have had this happen to them, but no one would sign it.
They usually do it right before quarterly reports, seemingly to boost their bottom line. Suddenly, thousands of accounts that were just about to pay out will be disabled.
Does anyone know if the AdSense program is being run through the Google subsidiary called Double Click?
According to what little information I can find, it looks to me like they may be the actual company to officially complain about. Google acquired them in 2008, amidst some anti-trust and privacy scandals. That company is in NY, not CA like regular Google.
"Double Click" is what appears on many ads in the program, now.
Hi Amie, you are right they always do it before the end of the month. My account was disabled with accrued earning of 1.5 month and who knows if they really send all that money back to their Adwords advertisers. You said you got you account back, can you elaborate what you did to get it back, so that it could help us too?
Very Weird. I have not had a problems yet but many people have had there Adsense account banned. I do not understand it and I think it is unfair but what can you do ya know.
There has been a real purge recently. It would be nice if they gave a reason specific to the user, even if it was just ticks on a list.
Someone else just posted that they are banned today too after three years. You must feel so frustrated right now.
I am sure that underneath it all they have valid motives, but the volume the are dealing with means they end up doing some arbitrary smiting along the way--and their appeals process seems to be next to useless.
(Please don't smite me, great Google. I wants the monies too).
On a funny note. I was just looking at my email and got scared for a moment. I recieve emails from hubpages and the title of this thread was showing. Gees..
I know it's a pain, but don't worry about it, there are more ad sites just like google. Maybe not quite as good traffic, but if you have a number of adsence sites, switch them over. I just read an article that had at least 3 alternative ad sites to google.
"Adsense has a very bad reputation. The Better Business Bureau does not recommend doing business with them"
I couldn't find anything that said that... just a lot of people repeating it and saying they filed a complaint. In fact, the BBB gives Google a B overall... Adwords, however, gets an F.
If you a do a search at BBB - you end up at the following link:.
http://www.bbb.org/us/Find-Business-Rev … me/Google/
There are hundred of complaints about AdSense specifically online, as well as Google's other programs. They do not have a good reputation. Or, you can choose to believe that everyone is lying about what has been done to them by the company... your choice.
That is what I did and they gave Google a B
So, obviously, they're a perfectly trustworthy company that always pays people when they are owed, never violates people's privacy or engages in fraud. That settles it! I guess you have nothing to worry about.
According to some earlier reports, which are still over at the Google Forum somewhere, the rating was raised over previous years, where they got a "D." But, you should definitely continue using them. You are probably a very special person and you won't have any problems with them lying to you or stealing from you. I wish you luck.
Here's a link to an article referencing the above-mentioned D rating:
http://www.techsoar.com/google-better-b … -payments/
Now, let me explain something about how things work on the internet. Pages get updated and content gets removed by a publisher sometimes. That means that information that was once there is sometimes not at a later date (or it has been updated). Do you think... (think hard, now)... that maybe since there are a lot of references pointing back to the BBB from about 2009 making little quotations that the information may have changed? But, just because information has been changed or removed from a site doesn't mean it wasn't there... it just isn't there right now... See how that works?
Problems with AdSense arbitrarily disabling accounts right before they are due to pay out go back several years. That's why I wasn't too surprised when it happened to me - infuriated! because I'm sick and tired of criminals and their enablers - but, not surprised.
I'm not sure how their rating got raised, but I definitely think that if anyone still feels comfortable doing business with this bunch after doing some thorough research, they should do it.
But, people do need to be warned about what they're getting into.
The AdWords program (the one that got an "F" this year) is part of Google and is the other half of their advertising scheme. There are lots of serious complaints about that specific program including credit card fraud - there to read on-line for anyone who doesn't enjoy living with their head in the sand. It's all the same company...
Um...do YOU think (think hard now) that you're being a bit over-reactive and maybe a bit more defensive than is called for in response to Uninvited Writer's comments? It seems to me that she is simply stating her experiences, not attempting to begin or continue an argument about YOURS.
I can understand how your perceived tone in these comments could possibly offend someone who's contributing innocently to a conversation. Can you?
Oh, fabulous. In that case, it was intended to be reported as a personal attack. Hopefully, the other participants in this thread are more generous in spirit than it appears you have been. It would be a shame to see you banned from a forum after only seven weeks with HubPages. Have a pleasant day.
*Edit* Interesting...you edited before I got my post up there. Way to cover yourself. For anyone interested, I replied to Serena's original response to my comment that said she intended to be offensive.
It's called communication... and it was not a personal attack..
How can something be a personal attack on an essentially anonymous forum??
Sometimes people use a very pointed words to put something across. Sometimes words are intended to create a certain reaction... that's why they are used.
I tried to delete the original comment I made to you because I knew you were going to twist it...
And, I don't enjoy being threatened, by the way...
Then you may feel free to report whatever I said that you felt was threatening. I did not threaten you. I simply said that attacking someone personally can get a person reported, and that can result in being banned from a forum. Personally attacking a person (or several) is an action that is generally frowned upon by HP staff and community. Take from that whatever you will.
And, no, it's not second grade, but perhaps we ought all think back to some of what we learned in second grade about being nice to others.
I did not twist your words. You very clearly stated that your remarks were intended to offend.
It is that to which I responded.
As I have nothing to add regarding the Adsense situation, I think I will gracefully bow out of this conversation. I have apologized for intruding, and I hope that is sufficient.
A deliberate effort to offend someone is not communication - it's called being insulting. And, a forum is only "anonymous" when you choose to ignore the fact (as it appears that you may have done) that the people who write at HubPages and post on these forums are real people.
Be thankful that several of the Hubbers who have posted in this thread have been quite skilled in letting what appears to be a very condescending attitude from you simply roll off their backs.
I mean no insult or offense to you, but anonymity doesn't make it okay to be rude to others.
Well, I am a real person, too. A fact that is being ignored as I am now being attacked by a few of you posters here. Maybe you have a little clique and I'm interfering with your party.
I think you're mad as hatters.
Please, don't take the "mad as hatters" comment as a personal attack, insult or derogatory characterization of the mentally ill.
No, I took the "medication" comment that way. I guess you are incapable of admitting a mistake and like to assume anyone who disagrees with you is corrupt, personally motivated or insane. Which is sad. It is also why this thread is not about the very real problems with how Google is running adsense.
Well, perhaps some of us are. As to my attacking you, I simply pointed out that certain things in your comments appeared a bit defensive - more in an effort to defuse a tense situation and hopefully help everyone start being nice again.
Apparently, I was unsuccessful. I apologize for intruding on your day.
Honestly, I am being defensive... you are right. I just had my Adsense account disabled without any warning and they stole a bunch of money that they owe me and are now refusing to pay out.
It's not a happy subject. And, when I try to point out possibilities or solutions and get attacked by some unknown person (not you) and am told that I'm making up things, I do tend to become defensive. I think that's probably a normal reaction. Nobody likes to have it suggested to them that they are lying or misrepresenting something that happened to them or that they know to be true.
And, frankly, I'm from the old school of forum posters. It was a lot less 2nd grade in those days...
No one has said you have lied about what happened to you. We were just pointing out what you said about the BBB, that is all.
As to your feeling attacked, I personally didn't see anything of that tone in any of the posts - I simply saw folks who had different experiences and perceptions than you did expressing them. My perception of your responses was that they were defensive and over-reactive without merit. In no way do I doubt the validity of your experiences (and I don't believe anyone else did either) or your perceptions of them.
Again, I apologize if you felt that way, and I'm sorry that you did not see my posts the way they were intended, which was to simply defuse the tense tone of the thread.
Yes, "Uninvited Writer" - you are correct with your information. Thanks so much for making me aware of this - I certainly appreciate it.
I have never - and I can say this with absolute confidence - that I have never clicked on anything in my hubs except to do "editing" and to create "links" (add mine and other Hubbers hubs into my hubs).
I am going to appeal - thanks to everyone who informed me about this - and see if I can get any information as I can't stress enough that I have never even considered to do this "clicking" of ad's. It's just not my nature.
Thanks again! Good info. you provided.
It is correct that Googles gets a B however, Adwords receives an F just as Uninvited Writer stated. Thanks for taking the time to make me aware of this information - I greatly appreciate it.
Shouldn't Google and Adwords be referred to as one company or the same company by the BBB? I do not understand why they are referred to by the BBB as 2 separate companies or entities with 2 different "letter gradings." Shouldn't it be averaged out between the complaints received for Google and Adwords and then a letter grade be placed with the company - Google?
Please excuse me for not understanding this - I'm not very knowledgeable about this "business" stuff. If someone could please help me to understand this better - I would greatly appreciate learning and having the knowledge.
NOTE: I had been expecting a pay-out from Google at the time I received the e-mail I referred to. Actually the forum on Google for the last month or so was filled with a number of user's posting about not receiving their payment. Their main complaint was when they went to request their payment, they had a message on their account that said they would not be receiving payment until they contacted Google. I,too, had this same issue.
The problem was when you contacted them as they asked or did the task they were requesting some people to do ( such as providing up-dated tax info. etc.) they were still not having this "message" removed from their account and therefore were not receiving their payment. Many people were upset about this as some had been waiting for a month or two to hear back and to have this message removed and receive payment.
One of the main people with Google - wrote a post stating that "THEY" had become aware of many user's having this problem and that they found it was an error on "THEIR" end and to be patient as they were working to fix it.
I had no other reason to believe that this is what was occurring with my account - with receiving this same message, contacting them as they asked me to, not hearing back from them for quite some time, the message was not being removed from my account and not receiving payment.
There was a good amount of people experiencing this who were quite upset since it continued to drag on with no solution. Another reason many were upset was that the person with Google who posted they were aware of this - would not respond to anyone after this - even to those who did what Google requested from them and this message still was on their account and were not receiving payment as well as Google was not responding to their e-mail Google had asked them to send.
I, too, was one of these people. I checked the forum for any up-dates periodically waiting for the problem to be fixed. I was also not receiving a response from them - as many were also experiencing - to the e-mail they requested me to send.
After 5 weeks, I came across a post on the forum of a few people really getting frustrated and upset about this. A few of them posted an attorney to contact to complain. There were several who were contacting the attorney located in San Francisco to complain. I, too e-mailed this attorney to let them know that I was also one of the people with this problem.
I then saw that my account had the "message" removed and it was showing that I could expect to receive the amount I was expecting to receive and I would receive it by the end of October.
Obviously - it appeared they had straightened out the problem. But then a day or two later I received the e-mail I referred to in my post here.
I'm not sure if the two issues have anything to do with each other but the e-mail I received referred to something entirely different ( clicking ) than this problem Google posted about that they were working to straighten out.
I have no illusions about Adsense.
You said that the BBB warned people not to do business with Adsense. I could not find that they indeed did say that. If you did, please by all means post it for all of us to see.
Something you might not understand about the Internet...just because someone says it does not mean it is true...
I'm done here... What is your interest in protecting criminals? Don't you care what happens to other people?
Those are rhetorical questions meant for humanity, in general. There's no need to answer.
I didn't realize I was feeding a troll...
I am not ptotecting crimunals. I do feel bad for people who lost their accounts due to no fault of their own.
Show me where BBB says not to do business with Adsense...
You may have issues with them but making up facts helps no one...
You can go to their site and see for yourself. They are not recommended.
Why do you want me to say they are recommended, when they are not?
I see you are a long-time contributor here... Surely, you can go to a web site and look at information and make a decision about something for yourself. My local plumber is accredited by the BBB, but a huge corporation, Google, is not...
Furthermore, if anyone has a problem, the BBB may be an avenue of resolution. In fact, it's the only thing close to a solution I can find.
They way to show your info is accurate is to post the link.
http://sanjose.bbb.org/business-reviews … -CA-214105
Looks like a B.
I did that. The words this person is looking for are my words. I did not put them in quotes in my original post... Nor, did I say BBB "warned people" not to do business with them... Uninvited writer said that and it was she who was looking for the exact wording in my original statement. I don't know know what her problem is apart from difficulties with reading comprehension and the inability to analyze a small amount of data. All I said is that they are not recommended by BBB. If they were, you would see the word "Yes" checked in the little accredited column at the BBB site. Furthermore, it is a fact that they have had a lot of complaints about them in the past. It looks like more complaints on Google, specifically, have been resolved this year, but that is conjecture... you'll have to look for yourself and see how they come up with their ratings. This will require such skills as: Reading; thought and analysis.
Anyone who can read can go to the above web site and see that they are not on the accredited list along side many, many much smaller businesses. Those businesses with accreditation are business that BBB has evaluated and believes are safe to do business with. Google is not one of them... It's as simple as that.
If they were, in fact, recommended, I would have said that. (And, even if they were, I would still be telling people about my experience and to watch their backs!) But, they are not. In fact, there are numerous very credible complaints about all of their services. And there are, literally, hundred if not thousands of individuals like myself who are trying to warn people to watch their backs. Do not give them your CC information. Do not give them your banking account information... There are plenty of signs that the company is untrustworthy.
Is there anyone who really thinks that hundreds and thousands of people reporting their negative experiences about this company are all lying in some insidious conspiracy against a giant corporation???
Sorry to hear that. Big G isn't playing fair these days. Don't know what their fascination is with penalizing people and not telling them why.
Adsense has paid me over 10 times since I signed up with them, some people are under the illusion that if they don't make money straight away that the program is untrustworthy but you have to work hard to get anything in life. In regards to disabled accounts, that is a different subject.
They have a B. That is not "not recommended. In fact BBB doesn't do recommendations. So you can't say they do or do not recommend anything. B is a respectable score suggesting they resolve most of the complaints filed.
Being "not accredited" just means they haven't paid to be a member of the BBB.
Would you feel better if I said they are "Not Accredited?" They are not accredited. This is similar in meaning to my words, they are not recommended to do business with by BBB....
I think it is you who has problems with reading comprehension. They are not paying members, therefore they are not accredited. It has nothing to do with the quality of service.
You don't think it's the least bit unusual that massive company with a long history of complaints can't afford an accreditation fee with an old and reputable organization like BBB, while most of my local plumbers are on the accredited list?
I think you are doing a lot of mental gymnastics - along with Uninvited writer - because you don't want to believe what is in front of you...
We are just stating the facts, nothing more complicated than that.
You brought it up, and you are wrong. Not accredited just means they did not pay to join the BBB, it has no implications other than that. Admit you had it wrong and move on or this conversation will just keep on irritating you.
Okay... here you go.. Google Adsense is a perfectly trustworthy and good company. They have a perfectly clean reputation. Anyone who says otherwise is obviously lying just to mess with you. You should definitely use Google for all your needs. In fact, I think you should get a Youtube partnership and don't forget to give them all your CC info. and banking info...
The evidence you offered is wrong, you refuse to admit it, and decided instead to insult me while also making light of mental illness.
As it happens I am not a big fan of Google's, but I am very much in favor of getting the facts right. And not a fan of lying about someone or something just because you don't like it.
Maybe your issues with online companies have to do with no following rules, like no "personal attacks"?
Look... I'm telling you that you are right... isn't that what you wanted?
No you aren't. As I said I am not a fan of Google. I am just even less a fan of misrepresenting the truth.
Well, why don't you give me the exact words you'd like me to type?
Sure, here you go: "when said BBB does not recommend Adsense, I was in error".
The problem is that that is not an entirely untrue statement. Perhaps I should have chosen words that would be less confusing to you and your cohort. I might have said, BBB does not endorse Adsense... or BBB does not approve Google Adsense...
But, the basic meaning of the words is the same.
Maybe you think the BBB is obsolete or no longer carries the same weight it used to, but it is assuring to see that other large companies like Amazon, for instance, are accredited by the organization. It gives you a warm fuzzy feeling of reassurance, somehow.
And, if you should have a problem with that or any other company, you can contact BBB and file a complaint. There is even a chance that you might reach a resolution...
No. BBB give Google (not specific Adsense) a B. That's a good rating. They approve, albeit not without qualifications.
Over the years I have made about 10 BBB complaints and been part of two related class action suits, both successful (one against Norton, one against a stock photo company I can't name).
I am familiar with their terminology.
Well, that's great!
I still see things differently with regard to the BBB and Google. All it does is confirm what I know about them.
If you see something else that's fine.
I think it's time for the grim reaper to make an appearance.
Be careful what you say in these threads about Adsense because people get vengeful..I've just seen a massive rise in clicks today..whether it is coincidence or probably because my top hub has moved to first in Google search for its keyword and is receiving 1200 visits a day...and that is where the clicks are coming from. However I have contacted Google using their unusual activity form, you never know what petty people are around.
Unfortunately, the larger a company grows, the more strictly it usually enforces rules, because more scammers and thieves attempt to rort the system.
Due to the extreme length of the bottom management from the top, it's often not cost efficient to check as deeply into all situations or to get special permission for exceptions. So there are always innocent parties who get caught up in the net as well - and the number of innocent catches obviously increases with the size of the net.
Of course this doesn't make it any easier for those caught in the net. But remember - there are other, smaller and nicer affiliate companies out there. And it isn't the fault of the other people in this thread that you lost your account, or that they still have theirs.
I never said ANYTHING about my situation being the fault of any Hubpage member - nor did I say anything about being upset with the members who still have their accounts and have not been faced with a situation like mine.
I don't understand where you came up with this impression from what I wrote in my original post.
I am a bit perplexed by your statement. What you wrote pertaining to this - had never even crossed my mind - I'm not the kind of person who thinks along these lines anyways.
I simply posted this to 1)Find out if anyone else had also had this problem and 2) To give fellow Hubbers' information about what had occurred - passing on information so others would be aware - not sure if it would be helpful or not - but wanted to put it out there.
Kim, I wanted to tell you something that might be important but I'm having communication difficulties and I don't know how to contact you except to come back onto this horrible forum. I've tried sending a private message and fan mail, but none of it is working.
I think the reason you see the different divisions for Google there at the BBB site is because they are various subsidiaries. What gets really confusing is that the complaints go back for three years, although the rating is only for one year (this is my interpretation and opinion, which might vary from someone else's. I'm not BBB expert, I'm just trying to interpret what I read there.). Since 2008 AdWords, which got the "F" and it's other half, AdSense are both being run through Double Click, Inc. or DoubleClick by Google and you'll find what info. there is about them at www.doubleclick.com . They are in NYC.
Double Click has had no attention from the BBB, incidentally. I have a link at the bottom of my hub article on this. I'd like to put this info. more places because I think it might be important.
It's important to know the state or jurisdiction and the name of the company... It has taken me three weeks to figure this out! And, if some trouble-makers here hadn't goaded me into looking harder at this, I probably wouldn't have figured it out.
In the past, complaints and attempts at suits or whatever have been directed at Google's main headquarters in CA. But, this little subsidiary, which accounts for most of Google's income, by the way, is located in NYC. Maybe addressing Double Click would be more effective? I don't know, but it doesn't look like they're getting a lot of attention because when this happens to people they think in terms of "AdSense" or "AdWords," when in fact the culprit's real name is" Double Click, Inc. New York, NY.
I hope this helps. When I see people are interested in trying to do something about the bad guys, it makes me feel happy and encouraged. I wish you and anyone else who is trying to get the money their owed or, at least, some attention to this problem lots of good luck in your struggles against this unscrupulous bunch.
And, thank you for going to BBB and seeing what I see.
And, unfortunately, there really are Hubbers who harass other people, because it is happening to me because I posted that first comment about reporting to the BBB... You know who you are. And, mental illness is not an excuse for bad behavior of any kind. I am very disgusted at your behavior here and toward other people on other threads... These forums are a nightmare and no place to post anything useful. That's sad. Because otherwise Hubpages is a good experience.
Now, I am done with this forum...
Kim, if you or anyone who is seeking a solution to this problem would like to contact me, you can do it through my profile page here.... if you can get it to work, that is.
The fact that this thread already has 65 posts to it is ridiculous.
The most common reason for receiving the OP's email is because clicks on adsense came from the same IP address as the Adsense account owner.
I have seen so many people saying they were not doing fraudulent clicks, and then they admit that they accidentally clicked on their own ads sometimes, then it elevates to they occasionally clicked their own ads when tehy found something interesting.
The truth of teh matter is that Google is very good at spotting relationships and interactions in it's click fraud department.
In most other cases Google will give you the benefit of the doubt, and give you a chance to fix things like minor breaches of their ToS.
I was fortunate enough to have read about this type of behavior from them before I officially signed up. I found it by typing in "adsense scam" in my browser and found some very interesting forum and blog posts on the subject from other "victims" who didn't do anything wrong. I chose to sign up anyway knowing the risk and felt very fortunate that I know what might (hopefully never) happen. I am hoping for the best. I am using adsense for several sites, but I will not put it on my personal website because of these reasons. Thank-you for helping to spread the word! That all said, I will continue as so far so good.
Just to clarify things, when AdSense sends the above email, rather than keep any money in the account, they return it to the adwords customer, and they return their own fee.
( I have experience of this, being an AdWords customer who occasionally got refunds).
So, not only do they not keep your money, they also lose the money they themselves earned when they close your account.
The allegations of fraud above are, in my view, not correct. I do understand why people get upset - the way google interacts with people is very abrupt. But I have always viewed adsense as a nice additional income stream, not something that you can rely on.
by squid-janices7 4 years ago
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by hassam 7 years ago
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