How to stop harassment by guest user?

1. 76

   Marie McKeownposted 13 years ago

   Anyone have experience with a guest commenter who leaves long inaccurate comments which are unacceptable (and frankly have a crazy tone about them) ? This person has now created a new guest identity and is becoming insulting and perjorative towards me because I won't accept his/her comments.
   
   I know I don't have to accept their comments but I don't want to have to read abusive messages every time I log in to my account. I don't mind if someone disagrees with my opinion, or even doesn't like my writing. But I won't accept personal insults.
   
   It is actually quite upsetting.
   
   The worst thing is, because they are using a variety of guest ids I don't know how to report / block them.
   
   Any ideas?

   replyreport
2. 73

   WryLiltposted 13 years ago

   Report each account or send a message directly to the team - they may block them by IP.

   replyreport
3. 0

   calculus-geometryposted 13 years ago

   You can temporarily change the comment setting so that you have to approve each comment before it goes live.  Eventually your harasser will get bored and quit.

   replyreport
4. 76

   Mighty Momposted 13 years ago

   Ditto what WryLit said.
   And do not under any circumstances accept any comments that are insulting.
   Do not engage with this person. Don't give him/her the satisfaction of any response.

   replyreport
   1. 71

      Melindas Mindposted 13 years agoin reply to this

      yeah, what MM said. This kind of person is usually looking for a fight, if you give him what he wants he'll keep coming back. Like rats - if you leave food out they will never leave.

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5. 76

   Marie McKeownposted 13 years ago

   Thanks for the advice everyone. I have no intention of approving the crazy comments! If I get anymore 'hate mail' I will definitely report it to the team.

   replyreport
   1. 73

      LeanManposted 13 years agoin reply to this

      I get crazy and threatening comments all the time on my Saudi Arabia hubs - just ignore them and don't take them personally, they are nothing to get upset about.. You should take the compliment that you have written something thought provoking enough that people feel the need to argue with your view point.
      I publish the ones that do not contain foul language, overt threats or impossible sexual suggestions as I think that everyone is entitled to an opinion, even the crazies on the internet.. But I don't get involved in long drawn out fights with them!

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6. 66

   relacheposted 13 years ago

   Change your comment capsules to only accept comments from registered users also deters anonymous trolls.  Sometimes you only have to change the capsules they are hitting, some especially vicious trolls will require you do that to all Hubs.
   
   In fact, if you report them to admin, changing the settings is going to be the first thing they suggest to you along with moderating comments.

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   1. 76

      mythbusterposted 13 years agoin reply to this

      What about users who sign up for an account, leave ridiculous/questionable posts at the end of hubs but never participate by writing their own hubs?

      replyreport
7. 76

   Marie McKeownposted 13 years ago

   Good tip Relache, thanks! I hadn't know I could do that.

   replyreport
   1. 96

      Cardisaposted 13 years agoin reply to this

      I had one person doing that last week but they stopped. I didn't change all my settings because I have a couple guest followers who read my short stories. I hope they stop harassing you, it can be so annoying.

      replyreport
8. 76

   Marie McKeownposted 13 years ago

   Changing the settings on that one hub seems to have done the trick! Thanks everyone for the support and advice.

   replyreport