"Reply" Button not showing up when accessing Hub Comments via e-mail.

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  1. J.S.Matthew profile image81
    J.S.Matthewposted 6 years ago

    When I receive a notification of a new comment on one of my Hubs, the "Reply" button is no longer available. The "Deny" button is still there. Funny thing is when I have multiple comments. I answer the first one via the "Leave a Comment" Box at the bottom. When I submit the comment and the page reloads, the "Reply" Buttons magically appear. Is this a Bug?

    1. Cardisa profile image90
      Cardisaposted 6 years agoin reply to this

      I came to make the same report!

      It has been happening a couple of weeks now. When I am on the page the reply button disappears after approval. If I leave a comment in the "regular" comments box it then appears. This does not happen on the comments section of my account.

      1. J.S.Matthew profile image81
        J.S.Matthewposted 6 years agoin reply to this

        Hi Cardisa! Glad to know I am not the only one experiencing this. Hope the staff notices our posts!

    2. Howard S. profile image88
      Howard S.posted 6 years agoin reply to this

      Hey, Ari, pay attention! This sounds like the bug you and I have been chasing the past couple of days--over in the official announcements forum, I think.

  2. Jason Menayan profile image61
    Jason Menayanposted 6 years ago

    Hi,

    Could someone who this affecting show screenshots of what you're seeing in the "reply button showing" and "reply button disappeared" scenarios?

    Thanks!

    1. J.S.Matthew profile image81
      J.S.Matthewposted 6 years agoin reply to this

      I just took a screenshot! How can I add it to this forum Jason? Or do you prefer I mail it to you?

      JSMatthew~

      1. Cagsil profile image82
        Cagsilposted 6 years agoin reply to this

        Hey J.S.,

        If you have a screenshot, then upload the picture you saved, using the "camera" in the right hand corner, after you hit "post a reply" or "reply to post" of someone else.

        1. J.S.Matthew profile image81
          J.S.Matthewposted 6 years agoin reply to this

          Thanks Cagsil! I always wondered how to add a picture to the forums! Duh! I never noticed the camera icon on the bottom. Thanks again.

          JS~
          http://s3.hubimg.com/u/6647642_f248.jpg

        2. Dale Hyde profile image83
          Dale Hydeposted 6 years agoin reply to this

          I was wondering how to do this. smile Thanks. Learn something new everyday...well, actually, many new things, haha! smile

    2. J.S.Matthew profile image81
      J.S.Matthewposted 6 years agoin reply to this

      I just sent you a screenshot Jason, via email.

      JS~

  3. Jason Menayan profile image61
    Jason Menayanposted 6 years ago

    Thanks for sharing this, Matt. I talked to engineering, and it looks like this indeed did exist in comments on Hubs, but it was a bit of a mistake; it should have only appeared in My Account > Comments
    It appears there once you've approved the comment, and makes sense there because there you don't have a field to leave another comment/reply as you do in your Feed or in the Hub's comment section itself.

    1. J.S.Matthew profile image81
      J.S.Matthewposted 6 years agoin reply to this

      I have to say that I found it very useful and time saving, not to mention that it helped me to keep track of where I was when I had a lot of comments. I do hope they revert it back to the way it was! I appreciate (as always!) your attention to this matter. Please convince the engineers to put it back! Thanks again!

      JS~

      1. Jason Menayan profile image61
        Jason Menayanposted 6 years agoin reply to this

        Matt, you should be able to reply in the same way by just leaving a comment. Not sure how you have your Comments Capsule configured; maybe that requires scrolling to get to the comment field to do that.

        1. J.S.Matthew profile image81
          J.S.Matthewposted 6 years agoin reply to this

          I'll have to check my settings. Thanks again Jason.

          JS~

          1. Jason Menayan profile image61
            Jason Menayanposted 6 years agoin reply to this

            Thank you for letting us know. smile

            1. J.S.Matthew profile image81
              J.S.Matthewposted 6 years agoin reply to this

              You are most welcome!

              JS~

        2. Patkay profile image87
          Patkayposted 6 years agoin reply to this

          Well for me I am not satisfied with this reply button. I believe it is not a matter of configuration, it could be a bug.

          I don't see the reason why the reply but should become available after I have already posted one comment. If it is not supposed to appear, then it should not appear after I hit the post comment button. And if it is supposed to appear, it should be there just next to the approve button.

          Please, we need the reply button very much. Just as J.S.Matthew said, it was very useful before it was removed/messed up.

  4. profile image0
    4youreyesposted 6 years ago

    I have had the same problem. I approve a comment and the reply button will not come up until I post a comment using the comment box.

    I found it was much easier when the reply button was there When you have more than one comment to answer and there are many comments on the hub it's just easier. 

    Thanks for looking into this. I agree with you Patkay. We need the reply button.

 
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