"You cannot manage your work, if you can't measure it"

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   Babudharposted 16 years ago

   Management has been considered both a Science as well as an art. It provides the general principles which guides you in your professional pursuits, and helps in tackling the  situation in an effective manner. In the quest and mission for achieving the objectives of any business enterprise, it is very important that we are able analyze  our achievements, which could be effectively conveyed through the reporting tools.
   It is very important that you manage your work procedures,  and to convey them  in measurable formats, which could be presented thru analytical reporting and graphics. This highlights the progress of any business or any deviation from its original planning and forecasts.
   The reporting tool and the relevant aspects are yet to be utilized fully at most of the  end user outlets.  This could obviously be due to  ignorance and  inadequate guidance and training . With the introduction of Enterprise resource planning solutions and Management information systems, the  possibilities of providing more customized reports   has increased, which needs to be utilized to the fullest. Trend analysis, market surveys, Customer demographics, segmentation, Regression analysis could be produced in  reporting formats and graphics, to help the company analyze its strength, weakness, opportunities and threats.

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      socialmarketingposted 16 years agoin reply to this

      This is good advice... those who read will be benefited greatly to apply it's idea.

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         Mark Knowlesposted 16 years agoin reply to this

         LOL - This from a guy who will delete your comments if you do not agree with what he says.
         
         You would have been much better off arguing your point rather than deleting my comment.
         
         If you want some social marketing advice - This is not the man to see.

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   blerimposted 16 years ago

   Very true

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   Marisa Wrightposted 16 years ago

   I don't agree. I think the fallacy that work is worthless unless it's measurable has done businesses great harm.
   
   Customer satisfaction and morale can't be adequately measured by surveys because you can't force respondents to answer honestly - or even to answer at all.  Plus, you have to ask the right questions.  In my field, outsourcers have taken over and stripped away most of the real service that we gave to people, because it's not measurable.  It's made a mockery of the whole thing.

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   The Indexerposted 16 years ago

   I very much agree with Marisa.  I spent 13 years working as a service provider (a librarian) in a large industrial company. My bosses were for ever pushing the line that Babudhar states, whereas my focus was on providing the service that the customer wanted at the time.  Sometimes the result of my service could be measured - the information supplied enabled the person to finish a job that then made a profit for the company - but just as often there was no discernable result other than satisfaction on the part of the customer.
   
   A service function will have benefits that are cumulative, and different services within an organisation will all make a contribution.  But measuring who has contributed what is a senseless exercise that takes valuable time that could have been better spent in providing the service!
   
   On one occasion I was asked to estimate the value of my service in terms of money saved by people who would otherwise have had to find other sources for their information.  I was very modest with my calculations and always erred on the side of caution, but when I presented my final estimate it was rejected out of hand as being unbelieveably high!  You just can't win!

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   Mark Knowlesposted 16 years ago

   I am thinking you never managed anything then?
   
   You sound like the perfect boss.

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      casparposted 16 years agoin reply to this

      You can't fatten a pig by weighing it.

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   KwameGposted 16 years ago

   The pig thing was cute..Your premise for management will work best where there are no humans involved. A certain amount of inefficiency is necessary to develop a thriving and productive society. Human being were never meant to be manged, lead, persuaded, guided, but management is intended for inanimate resources and procedures.

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   Guru-Cposted 16 years ago

   I just noticed that Donald Trump talks about corporate reporting in his blog this week.

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