I have a trial session to be a waitress on Friday. I have never waitressed before. I need all advice
Any information from what to do with tips to offering advice on what the customer should order.. any cheat sheet would be great.
Always have a smile on your face and make sure your customer is satisfied. I've never been a waitress before but if a waitress does those 2 points above. I always leave a big Tip. Good luck.
Pay attention. Be observant. Be pleasant. Be attentive but not intrusive. Those are the most important things, but most waiters and waitresses are incapable of them. It's a job that everyone thinks they can do, but most don't do it well. Ensure the busboy refills water and that he removes plates when the diner is done with a course. Look for when the diners may want your attention. But don't hover; don't ask how their meal is when the diners are in the middle of chewing a bite. Especially don't interrupt if the diners' conversation is animated. Don't offer advice unless asked for. If you are a vegan, a carnivore is not going to appreciate your recommending some processed soy mush. Or vice versa. Just remember, the customer is always right -- unless she is an a-hole.
the customer should order whatever he or she wants. YOU should be yourself. that will then afford you all the answers you need. if you're a natural at waiting tables, you'll love it. if you are horrible at waiting tables, you'll hate it. 'nuf said.
Waiting tables is demanding work. Prepare yourself to be exhausted after your first few shifts. Wear comfortable shoes. Like any job, there will be things you like about it and things you don't.
Remember, the customer is not the enemy.
The customer is why you are there. Don't judge them and remain neutral about their clothing and manners. Don't allow yourself to predict what kind of tip you will earn from anyone; accept any tip, large or small, with gratitude. if you serve everyone as if they were your grandparents or a beloved cousin, you will be rewarded with repeat business and the knowledge that you are a class act. You want these people to come back and request to be seated at your station.
Make nice with the kitchen staff, but keep your distance. It is rough in there, and very old school. Find a way to earn their respect and when you need a favor - as you surely will - you will get it. One way to earn their respect is to respect their food. Get those plates to the diners while they are still hot. Say please and thank you. You are not better than they are. They are artists compared with what you do.
Don't gossip. Listen, but stop yourself any time you feel the urge to say something negative. Be sure to do your share and then some. Any time a chance to help someone else comes up, treat it like a golden opportunity, do them a favor, and don't talk about it then or later. Just do it.
Arrange your hair so you don't have to touch it while working. Smile. Listen. Don't rush the diners. A sense of humor is helpful.
Good luck. You have the chance to improve people's lives every day by the way you serve them. You can make a lot of money that way, too.
Becoming a waitress is one of those starter jobs where nerves come in to play, beaware its how you are percieved by the customers as well as other staff members and mainly by your manager, your posture, how you serve, how you greet the table guests etc, and your mood all count, you will see the difference in tips through the use of the above with an added smile and some lighthearted compliments or conversation but do not over step the mark by upsetting those who are dinning with there partner. On customer orders quoting the memu specials for the day is simple enough for a customer as they will already have a memu to order from. On tips the general tip it is between 10% to 20% of the service bill, which is directly for the employee or is granted by some type of arrangement between you and your boss, which is either sorted out by the tip being divided with the both of you taking a share or the employee taking all the tips percentage or by the business taking all of the percentage with your tips being paid to you through your salary also remember your tips are made up on a weekly basis therefore its wise to keep a record to get a correct idea of what you make in tips in case of any problems.
If you have any problems contact your local legal advisor and they will advise you on what you can do to take legal action which will usually be in the form of a independent employment tribunal.
Customer service can be a rewarding job. Attitude is everything. You should never make anyone feel they are putting you out.
Let the customer know you wish to take care of them and make their dining experience great by your attitude. Exchange pleasantries but be brief and not tell your whole life story.
I once had a waitress that literally laid her head on the table I was sitting at while she was taking the order! lol.
All that being said - have fun. Your attitude will bring them back though even if there is a mix up in food or something. People like good service. At least I do.
Waitressing is not an easy job as some might think. As I started my career serving tables here's a few tips:
1) Customer service. - "Customers come first"
This statement in most cases is true. The business you are in depends on customers. Businesses compete relying on reputation, without customers there is no business.
SMILE - Do you want to be served by an unhappy waitress? Leave your problems at home, because for 9 hours of the day, you are a professional!
BE POLITE - "P's and Q's" is something people remember. Today people walk round with heads down and it grates on my nerves when manners don't cost a thing. Thank your customers for placing their order.
BE HONEST - If you have over charged or someone has left a big tip, question it.
2) Food orders - "Run like hot cakes"
WRITE IT DOWN - When people place orders with you, there's nothing wrong with writing it down. A quick repeat to make sure the order is complete and heard so there are no mixed orders. Write on your note pad the table number or even the surname of the customer.
TEMPERATURE - Part of the training should be an awareness on food temperature. When food has been cooked through, it should sit under a heater to remain at a certain temperature (I think above 64oc) However, it is important that food is distributed to the right customer as soon as it has been cooked.
3) When you start to pour larger/beer in the glass, angle the glass straightaway at 45o to the pump. As soon as the liquid fills half the glass, move the glass upright. This way you will serve a nice glass of beer. If you have little "head" on the beer pull the level in short spurts.
4) YOUR PERSONAL HYGIENE
I know this sounds daft but be aware of your personal hygiene. Whilst this area can be laughed at and ignored, washing hands and tying back hair is important to prevent risks of contamination in food.
Keep your eyes open to what's happening on your tables, reacting quickly to a need.
You may find waitresses who've worked there sometime work slower and don't do this...ignore them. They're not on a trial...you are!
Be helpful and have a desire to help others to have an enjoyable experience.
Don't be judgemental of your clients, treat each and everyone of them as if they are the best tipper you've ever met. They might not tip you this time, as they have no money this week...but if they enjoy you, they'll come back again and maybe tip you twice as much next time.
Above all else. ENJOY you time with your clients.
be nice, be honest and make eye contact. Too many people don't look at you when they speak, its the best way to get someone on your side and for you to look confident even if you don't know what you are doing. If you are honest and say you are new (without being totally incompetent) whilst being nice and friendly but making eye contact you are sure to do fine.
Waiting tables is difficult work. I did it for many years. I always think of it as service with a smile. In my life, it was a great learning experience. I learned to smile even when I was stressed or annoyed, that people are different- but that they all have something unique to offer and how to be observant.
For advice dress neatly, appear clean, wear comfortable shoes, have your hair groomed nicely, and tied back away from your face. Remember not everyone tips great - but they often tip better if they enjoyed your service - and this is a service job.
Most of all have fun - you may come up with some great writing ideas from your experience. Even though it has been many years since I was a waitress I still have experiences that stand out in my memories.
Hi, your best ally is... your smile
I manage a recruiting organization in one of the biggest IT companies in the world. I can tell you, by experience, that the way you interact with people makes the whole difference.
Just keep a light smile on your face while serving food and be attentive don't ask about the food quality or test unless or until they would not ask about it. Actually just show your behaviour, if you have been attanend so many guest at your home,than you would difinetly take pass clear your trile, because it's all about the hospitality.
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