FIXED:Hub doesn't allow comment to be posted

1. 74

   bdegiulioposted 10 years ago

   Received a few e-mails from followers that they were unable to post a comment to my latest Hub?  When I look at the Hub everything appears to be normal but not one comment has been posted, which is unusual?  Is there a problem with the comments section?
   
   I just tried to post a comment to another Hub and it will not accept the comment?  Something is not right?
   Thank You.
   
   The hub is "A Visit to Chateau Chenonceau - Loire Valley, France"
   Published 2/28/15

   report
   1. 71

      Glimmer Twin Fanposted 10 years agoin reply to this

      Hi Bill - I just tried to leave a comment and it keeps popping me up to the top so I don't think it is taking.

      report
      1. 74

         bdegiulioposted 10 years agoin reply to this

         Hi Glimmer, that's exactly what it did to me.  Typed in the comment and it took me to the top.  Hmm....

         report
         1. 80

            Patty Inglish, MSposted 10 years agoin reply to this

            I had the same result. It's a very nice looking Hub.

            report
   2. 94

      AliciaCposted 10 years agoin reply to this

      I've had a problem with leaving comments, too, but strangely only on certain hubs. There are three great articles - including yours - that I'd love to comment on, but I'm moved to the top of the hub every time I try to post a comment. I've tried commenting in different browsers and on different devices, but the result is always the same.

      report
      1. 74

         bdegiulioposted 10 years agoin reply to this

         Linda, I've had the same results, on some hubs I'm able too comment, on others it takes me to the top of the hub?  I also have tried on two different computers with the same results.

         report
   3. 70

      Matthew Meyerposted 10 years agoin reply to this

      I was able to reproduce the issue and have passed the information on to our engineering team so we can determine the cause and address it.
      
      Thanks for your continued patience.

      report
      1. 85

         Marcy Goodfleischposted 10 years agoin reply to this

         Thanks for finding a way to duplicate the problem at your end, Matthew!  Glad it will be researched and addressed.

         report
      2. 74

         bdegiulioposted 10 years agoin reply to this

         Thanks Matt, appreciate your efforts.

         report
   4. 70

      Matthew Meyerposted 10 years agoin reply to this

      This should now be fixed.
      I posted a test comment on the Hub successfully.
      I left it there so you could confirm that it is working.
      You can delete it if you would like.

      report
      1. 74

         bdegiulioposted 10 years agoin reply to this

         Thanks Matt.  Appreciate your attention to this.

         report
2. 69

   Dwight Phoenixposted 10 years ago

   Interesting I've experienced this one or two times already.

   report
3. 78

   mythbusterposted 10 years ago

   I just tried to leave a comment and wasn't able to, either.

   report
4. 89

   aesta1posted 10 years ago

   I just visited a hub and no matter what I did, my click to submit my comment just wouldn't go through. It looks like it is true only of some hubs.

   report
5. 80

   colorfuloneposted 10 years ago

   I have been trying to comment on a hub.
   It is not going well.

   report
6. 80

   colorfuloneposted 10 years ago

   I finally gave up on posting a comment on the hub it wasn't working on.
   
   Instead I went to a different hub by the same author, the comment worked on it.

   report