HP Envy 17 -- how do you correct the jumpy mouse/touch pad?

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  1. Beth100 profile image67
    Beth100posted 9 years ago

    This is driving me nuts!!  I have configured all the settings to no avail!!  I can't use the touchpad and the left click button at the same time -- the cursor jumps all over the place!!  It's like a kangaroo rat rather than a mouse!  I've tried HP's site for driver updates but can't find any.

    Help!!!  Please???

  2. sunforged profile image74
    sunforgedposted 9 years ago

    Did you change the synaptic settings?

    http://h30434.www3.hp.com/t5/Other-Note … d-p/348948

  3. Beth100 profile image67
    Beth100posted 9 years ago

    I'll try that now though the driver is not for my model (Envy 17 1190-ca) but it's worth a try!! 

    Thanks, and I'll get back as to whether it worked or not. 

    *keeping fingers crossed*  smile

    1. sunforged profile image74
      sunforgedposted 9 years agoin reply to this

      Forget the driver.. did you enter the synaptic settings shown in screen caps?

      I played with that env model for a few hours, but dont have one of my own.

      1. Beth100 profile image67
        Beth100posted 9 years agoin reply to this

        Yes.  I've tried and tried.  Tweaked and tried again.  It only gets worse, not better.  sad

        I've never experienced this before on any laptop.  It's quite frustrating!!!  >..<

        I'm going to reboot now and see what happens.....  O..o

  4. Pearldiver profile image75
    Pearldiverposted 9 years ago

    The Kangaroo Rats of the World have *Crossed Their Legs* in laughter! big_smile

    Good Luck.. it's a good link huh? smile

    You should find very little difference, unless you have a Steering Wheel big_smile

  5. Beth100 profile image67
    Beth100posted 9 years ago

    Well, turns out the update is the same one that came with the machine... sad


    going into Device Manager and selecting the right device, I am managing to download the latest version this way  smile

    All Kangaroo Rats of the World -- keep your legs crossed!!!  lol

    No steering wheel, but maybe that's the problem!!!  lol

    Downloading done -- now to log off and restart!!  hmm

  6. Beth100 profile image67
    Beth100posted 9 years ago


    it still doesn't work!!!  New driver; recalibrated and still the cursor jumps like a flea on a dog!!! 

    I give.... anyone want an HP Envy 17 ????

  7. Pearldiver profile image75
    Pearldiverposted 9 years ago

    Work with their live tech support Beth.. it sounds like there is more than one issue with this... and I am not familiar with this model either..sorry mate. sad

  8. sunforged profile image74
    sunforgedposted 9 years ago

    return it

    its a common problem w/ the model

    1. Pearldiver profile image75
      Pearldiverposted 9 years agoin reply to this

      Are you serious? hmm

      Maybe a Dell will be better big_smile

      1. sunforged profile image74
        sunforgedposted 9 years agoin reply to this

        the HpNV17 is a $1200 laptop - if its not working perfectly and ironing your clothes there is no reason to mess around. Return it while your under warranty/ Get a fresh one that works out of box or put that 1k into a custom build from TigerDirect/NewEgg etc.

        I reviewed that line .. I would have bought an Alienware for a similar style and function.

        I like Toshibas myself, but you can get a good product from just about any of the brands.

        1. Beth100 profile image67
          Beth100posted 9 years agoin reply to this

          *blush*  if only it was $1200!!  List price here is about another $1k above that..... sad

          Too late to return it -- past the 14 day guarantee.  Foolish me -- I have this Envy because my HP Pavillion crapped out on me (<2 years old) and under the warranty, they owed me a new computer. (got a sweet deal under the warranty)

          So, voila!  here's the Envy -- not an envy of others afterall!

          Personally, I love the Toshiba too, but they didn't have a 17" screen with a dedicated graphics card (Autocad -- need I say more??) 

          Tried everything -- even pointer speed.  No go.  sad

          Will try what PD suggests - live tech.  hmm

          Will get back to you about this nonsense!!

          Thanks you guys!

          Hey Sunforged, your wee one is soooo cute!!!  Give her a kiss for me!!  (seems like yesterday you shared your wonderful news)

      2. BaliMermaid profile image59
        BaliMermaidposted 9 years agoin reply to this

        Hi Perldiver,

        Hey I sent you a PM - still hoping to hear from you.

  9. profile image70
    logic,commonsenseposted 9 years ago

    Go to Control Panel
    pointer options
    pointer speed
    turn the speed down, see if that helps.

  10. Beth100 profile image67
    Beth100posted 9 years ago

    BTW Sunforged, where's your review on this machine?!?  I can't find it......  can u post it here for me???  Albeit a bit late, but will still be useful.  smile

    1. sunforged profile image74
      sunforgedposted 9 years agoin reply to this

      lol - it was eaten by an endangered, yet cuddly mammal.

      It would have been of little use to you now anyway as it merely compared technical specs and pointed out some known issues .. I ended saying someone who wanted the same type  (media/gaming/ great aesthetic design) would do well looking into the alienware builds.

      My original comment pretty much summed it up smile

      I looked into the line specifically because of the beats by dre branding in the previous model...

      if you had read my review i would have prob been pushing this:


      http://www.amazon.com/Alienware-M17x-28 … B0030T17I2

      Would that have fit your needs? smile

      1. Beth100 profile image67
        Beth100posted 9 years agoin reply to this

        It probably would have.  ha ha  I don't know if the store would have let me trade down though -- that would mean they would be paying me cash rather than the other way around  lol would have been nice though!

        I use my machine for Autocad - 3D and rendering - alongside with my projector for presentations.  (Yes, I do more than just write... I'd be withered away from starving if I depended on my writing income  lol )  The main requirement I need for the machine is a second dedicated graphics card to run the Autocad.  This is where the market narrows considerably.  There are not too many choices out there! And speed is a definite factor -- can't wait for 5 minutes while the building appears and then another 10 while it renders smile

        Next time, I'll look at Alienware... maybe a basic one for my kids to use  smile  They'd like that!

  11. manlypoetryman profile image78
    manlypoetrymanposted 9 years ago


    That'll fix it, Beth!

    1. Beth100 profile image67
      Beth100posted 9 years agoin reply to this

      lol  lol  Please send it FedEx!!  lol  lol


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