Do any of you who have a lot of product hubs get a lot of comments or emails from people who seem to think that you can handle customer service or technical issues with the product(s) your hub features?
I haven't really in the past, but lately I've gotten several and I find myself scrambling to get these people answers...
No, I have never had a customer service comment. I would do like WrylLilt said, just refer to Amazon.
I received an email yesterday from a woman in Canada saying that my hub on Our Generation dolls had the most information that she could find on the dolls (made me feel good!) but she was in Canada and Target (sold through Amazon) won't ship to Canada. She asked if I knew any other way to buy them and I just couldn't blow her off.
I actually contacted the manufacturer and they transferred me to their Montreal office and I left a message. I was shocked to receive a call back on my answering machine later in the day with a couple of options and I emailed her back and she was extremely grateful - made me feel good. Doesn't help my pocketbook, but still felt good.
I've also gotten a few comments on toy hubs with technical questions and I've responded with links to the manufacturers FAQ page....stuff like that.
by JP Carlos 3 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical or even outside the company's policies.Customer service is not about spoiling...
by Simone Haruko Smith 11 years ago
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by Daniel Mollat 5 years ago
I got an email from the editors saying:"We have reviewed your article, This is How I Trade Stock Options (Follow My Actual Trades), and, unfortunately, the article does not meet our quality bar"The editors don't tell me why it now failed to meet standards when it has been in a niche site...
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by Susan Zutautas 10 years ago
Do you find that customer service has diminished drastically in the past ten years?
by sabrebIade 14 years ago
If anybody out there uses Snipsly, they have disabled their tags and track-backs because of abuse. I e-mailed them after I couldn't get either field to come up and they quickly (within 30 minutes I think) e-mailed me back explaining the situation. So if you can't get those fields to work, it's not...
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